Keeping riders and employees safe is Metro’s top priority. To help everyone understand the safety work that we’re doing and the results that we’re seeing, Metro has launched a new Public Safety Hub and Dashboard on metro.net.
The Safety Hub puts all Metro’s safety information in one place that is easy to find, navigate and read. Much of the info in the Hub has been online but has been spread across a variety of web pages and staff reports.
The Safety Hub was built because we want everyone – including current and potential riders — to know what’s happening on our system.
The Hub also provides clear explanations how we’re working to improve safety across the Metro bus and rail system, which carries about 900,000 boardings every weekday and had 305 million boardings in 2025.
Here are a few screen shots from the Hub:
The above screenshots are a small slice of the information and data available on the Hub. Please go explore – there is no shortage of interestingness.
The hub is NOT a static web page.
It will be updated frequently with statistics on security activity, reported crime, ridership and other metrics. This is the same information that is reported publicly to our Board of Directors each month.
Equally important: we want everyone to understand the work behind the data. The hub adds context, explains trends and what the numbers mean and how they fit into Metro’s broader safety strategy. Some recent statistics we want to mention:
•Violent crime on the Metro system declined 6.7 percent in 2025 compared to 2024 — the second consecutive year violent crime decreased on the Metro system .
• In October 2025, Metro surveyed more than 9,000 riders that resulted in a customer satisfaction rate of 87 percent is attributable to a cleaner and safer system.
• After completing the retrofit of fully enclosed bus operator barriers across its entire bus fleet in 2024, Metro saw a 50.5 percent year-over-year reduction in bus operator assaults. Keeping our operators safe keeps our riders safe.
•Law enforcement officers do ride our system. In 2025, officers conducted approximately 123,000 bus boardings 116,000 train boardings and inspected about 500,000 TAP cards for valid fare. This enforcement led to more than 2,300 arrests for criminal activity, including possession of illegal weapons and narcotics, and arrests of individuals with outstanding warrants.
•The Safety Hub and Dashboard is the result of a motion by Board Members Holly Mitchell, Jacquelyn Dupont-Walker, Janice Hahn and Mike Bonin (who served on the Board through 2022) asking Metro to provide more safety data to the public.
We feel strongly that we’re making progress toward a safer system. We also know there’s still work to do.
Background
In June 2024, Metro’s Board of Directors unanimously approved plans to create a new in-house Department of Public Safety (DPS) that will be phased in over five years.
Rather than relying solely on contracts with law enforcement agencies to patrol our system, the DPS will bring Code of Conduct enforcement, emergency management, homeless outreach, mental health crisis intervention, the Metro Ambassadors and policing under one roof.
As we build the DPS, our three-pronged public safety strategy is:
•More visible and engaged safety officials and faster response times on the system.
•Better controlling access to the Metro system so that it’s used for its intended purpose – transit.
•Strengthening partnerships to address societal issues that impact the system.
In May 2025, Metro hired William “Bill” Scott as the agency’s first Chief of Police and Emergency Management. A 35-year law enforcement veteran, Scott served as Chief of Police in San Francisco and spent 27 years with LAPD. His philosophy centers on community policing, fairness and results — including a strong track record of reducing use-of-force incidents and improving the number of crimes solved. Here’s an interview with Chief Scott.
In January, Metro announced a new care-based services division within DPS to work alongside sworn officers to address mental health crises, homelessness and quality-of-life issues in ways that prioritize dignity, safety and long-term solutions.
The Public Safety Hub and Dashboard is a way to illuminate the ongoing work to make our system as safe and welcoming as can be.
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Mr. Hymon is a gate keeper who keeps all comments unpublished, turning this “blog” into a typical boring government website that allows for no feedback, comments or criticism. A post like this would obviously have multiple comments by now, but Mr. Hymon is both too lazy and incompetent to allow for these comments to be published, even five days after posting. No wonder The Source is going down the drain since you pushed India out.