The Metro Board of Directors on Thursday approved a $36-million increase to Metro’s five-year law enforcement contract with the Los Angeles Police Department, Long Beach Police Department and the Los Angeles Sheriff’s Department to cover additional costs through Dec. 31 of this year. This item was previously scheduled to be [continue reading]
In Los Angeles, the Bureau of Street Services (StreetsLA) is responsible for overseeing and managing the L.A. bus shelter program with Outfront/JCDecaux, and they have recently added a new amenity [continue reading]
As part of Metro’s efforts to improve the customer experience, our Station Evaluation Program ensures bus and rail stations — as well as the major transit centers that Metro serves [continue reading]
As part of our efforts to improve the customer experience, Metro has implemented a new Station Evaluation Program to ensure our bus and rail stations — as well as the [continue reading]
Dept. of Public Policy: thinky thread below on whether zero emission buses may attract new bus riders. I would posit that most riders care very little about how their buses are powered, compared to whether they arrive on time and get them where they're going quickly. https://t.co/pcjgiUOveU pic.twitter.com/MZxw6OChpT — Laura [continue reading]
Rail service on the southern section of the Blue Line resumes on Saturday after four months of work to modernize the line. One big change riders will see at the [continue reading]
Metro’s Office of Civil Rights, Customer Care and ITS departments are working to enhance the customer experience via new multilingual comment forms to assist those with limited English proficiency. Those [continue reading]
I’m well aware that audio of government meetings holds limited appeal to Normal People. That said, I think most of us would agree that it’s welcome news that the Metro Board’s new Customer Experience Committee held its first meeting on Thursday. “We have to start thinking customers first. We have [continue reading]
Metro Web Communications is looking for beta testers for the upcoming version 4.0 of the Go Metro App. On behalf of Metro, a contractor will ask participants to provide their feedback by remotely testing an interactive mobile app prototype. You will need to have your own mobile device to test the [continue reading]
We’re going to focus on one article today…. Despite billions invested, ridership on Southern California public transit continues to decline (LAT) The transit-ridership-is-down story has been getting some media play lately. [continue reading]
