We held our annual State of the Agency event on Wednesday with Metro leaders gathered to take stock of our accomplishments over the past fiscal year and set a path for the year ahead.
Outgoing Metro Board Chair and L.A. County Supervisor Janice Hahn reflected on a year of major milestones. “We’ve laid a strong foundation for a world-class system that’s safer, more reliable, and ready for whatever comes next,” she said. Her tenure saw a notable 28.9% drop in violent crime per million boardings — the lowest numbers since 2019.
A group of proactive improvements on the system account for this achievement. Not only has Metro increased its uniformed presence on buses and trains, but it has also fostered stronger partnerships addressing homelessness and mental health.
Metro also became the first agency in the nation to retrofit its entire active bus fleet with enclosed operator barriers, leading to a 66% reduction in assaults in the first three months compared to the same period the previous year. Additional safety innovations include the launch of our weapons detection pilot, expansion of the TAP-to-Exit program, rollout of new and, taller fare gates in select stations, an enhanced Transit Watch 3.0 app. We also welcomed William “Bill” Scott as our first Chief of Police and Emergency Management of our newly formed Public Safety Department
Our riders have noticed. In a February 2025 survey, 87% of riders expressed satisfaction with Metro service, with over half citing visible system improvements, especially in safety and service quality.
Metro leaders celebrated major infrastructure milestones as well, such as opening of the LAX/Metro Transit Center that connects two rail lines and 14 bus lines to LAX Airport; and the Rail-to-Rail Active Transportation Corridor that serves communities along the Metro K, J, and A Lines. Other projects continued to move forward, such as the East San Fernando Valley Light Rail, G Line upgrades, and the Sepulveda Transit Corridor.
With so many others on the horizon.
“I am committed to building on the momentum and the public trust created by Metro’s recent safety, equity and customer service initiatives,” said Incoming Metro Board Chair and City of Whittier City Council member Fernando Dutra. “I’m equally committed to ensuring we are prepared to keep moving forward on our major projects, including the A Line to Pomona, the D Line Extension, Southeast Gateway Line, the 105 Express Lanes and our highway safety projects.
Looking ahead to the 2026 FIFA World Cup, 2027 Super Bowl LXI , and 2028 Olympic and Paralympic Games, Metro CEO Stephanie Wiggins framed the moment as an opportunity for transformation. “This is our time to deliver once-in-a-generation investments that will serve Angelenos for decades.”
Watch the event highlights here!
As always, thanks for going Metro
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You still need to make sure the late night G line buses out to Chatsworth go AROUND THE LOOP and drop the passengers off at the station platform. Once again recently I was dumped off in the dark on the far side of the loop under the charging towers. It is not only inconvenient, it is unsafe to be dropped off that far away from the station entry and exit points and the vehicle parking lots.