Metro has long recognized telecommuting (popularly known as “working from home”) as a critical means of reducing traffic. Companies adapting to the COVID-19 pandemic have been documenting how telecommuting allows [continue reading]
Metro is leading a regional effort to develop a user-friendly bikeshare system to increase transportation choices for people traveling to and from transit stations and making short trips. The program will provide a fleet of bicycles that can be borrowed from strategically placed bikeshare stations. Metro is currently studying station [continue reading]
Metro’s Research and Development team has been gathering and analyzing data on Metro bus/rail users since 2003. The annual customer satisfaction survey was implemented to help inform transit planners and division managers of overall customer satisfaction, on-time performance, cleanliness, safety, as well as track demographic shifts in Metro ridership. This [continue reading]
We just became aware of this interesting slice of the Internet: The “Men taking up too much space on the train” blog on Tumblr. It’s a very simple blog: it’s a series of photos of men consuming one or more seats on trains. A few of the photos manage to [continue reading]
In a recent survey, Metro recently asked patrons what they would like to see in an improved Union Station. Among the upgrades requested: Easier access to surrounding neighborhoods Better connections between transportation services More options for dining and shopping Enhanced passenger information & help guides Additional or improved signage Better [continue reading]
Metro manages a fleet with 2,228 buses that averages more than one million weekday boardings. Our buses traveled over 70 million miles in 2012! It is a big job to make sure everyone knows where all of these buses are headed. We could use your help ensuring that we communicate [continue reading]
Metro recently eliminated paper tickets in favor of TAP cards – the reusable card stores passes and money. This cuts down on waste and makes buying and validating tickets easier. It will also be necessary for entering the turnstiles at all Metro Rail Stations, which are scheduled to be latched [continue reading]
Instead of posting the plain text from the latest Metro survey of bus and rail passengers, we decided to give the numbers a graphical twist. As for the results, they’re pretty much in line with previous surveys. More info on how the survey was conducted below. How the surveys are [continue reading]
Metro recently launched an online survey to gather input from bus and train riders about Metro service. The survey aims to gather information on how riders are currently using the system and where and how Metro can better meet their needs. Metro operates the country’s second largest bus system and [continue reading]
Each spring Metro conducts a survey of its bus and rail passengers to generate feedback about the agency. The 2011 survey was conducted last spring and summer with nearly 15,000 respondents. The results are posted below from both bus and train riders, along with the combined results. As you can [continue reading]
