As B and D line riders know, the Westlake/MacArthur Park station has, unfortunately, long been a place with a disproportionately high amount of crime, drug use, and loitering. Lately, we’ve seen increases in illegal activity at the station that we don’t want anyone to experience anywhere on our system – among them fatal drug overdoses and our riders and employees victimized by crime.
So, we are proactively doing something very different about it.
In February, we launched a new approach to improve safety and the customer experience at Westlake/MacArthur Park Station – an approach that goes far beyond law enforcement to prevent issues before they occur. Some recent news reports have focused on one aspect of this effort: that we’re playing classical music inside the station. What’s gotten lost is that in addition to playing classical music, we’ve also:
- Added Metro Ambassadors, Metro Transit Security, dedicated Metro Custodians, and worked with our law enforcement partners on a layered deployment to improve the visible presence of staff at the station.
- Improved station lighting, particularly in darker corners where people engaged in illegal or disorderly activity.
- Added more and better closed-circuit cameras to monitor activity and dispatch the correct response.
- Increased airflow in the station public areas to remove odors and fumes.
- Closed one underused station entrance so we can better patrol the station and prevent misuse of empty station corridors.
- Fenced off unused areas of the street-level plaza.
We’re also working with neighborhood stakeholders and our City and County partners to reimagine the vendor marketplace and transform the plaza into a safe and active community space that supports local entrepreneurs and community events.
Early results show that incidents of graffiti, vandalism, loitering and trash/clean-up incidents have decreased by more than 50 percent.
We want to be clear: This entire effort is aimed at turning the Westlake MacArthur Park Station into a space Metro riders can use for its intended purpose: accessing your transit system. This is a pilot program, and we have and will continue to take feedback and make any adjustments to this program as appropriate. Meanwhile, we’re encouraged by the results we are seeing and the positive feedback we’re getting from our customers.
As always, we appreciate your help to make our transit system as clean, safe, and friendly as it can be. If you see illegal activity, please take the time to report it. The best way to report:
- Call 888.950.SAFE (7233).
- Use the Transit Watch app, which allows you to send text messages and photos directly to our security team, 24 hours a day. The app is available in the App Store and Google Play.
- If there’s an emergency, please call 911.
Thank you for riding Metro.