We have been getting an increasing number of rider complaints about the use of drugs on our system. We’ve heard you, and we take your complaints and frustration with this issue seriously.
Metro is stepping up the enforcement of our zero-tolerance policy prohibiting drug use on our system.
To be clear: Possessing an illegal drug or substance, smoking of any kind, and drinking or possessing alcohol of any kind has been and continues to be strictly prohibited on our system.
Your help is appreciated –– and makes a difference. If you see illegal activity, please take the time to report it. The best way to report:
•Call 888.950.SAFE (7233).
•Report with the Transit Watch app, which allows you to send text messages and photos directly to our security team, 24 hours a day. The Transit Watch app is available for free; get the app here for iPhones and here for Android phones.
•Use the intercom to tell the train operator or telling a Transit Security Officer.
You deserve a safe, clean and comfortable system – and your continued feedback is important. Please let us know about your experiences on Metro – good, bad and in between.