New and easy to fill out applications for low-income fare discounts are now online!

New easy-to-use applications for Metro’s Low-Income Fare Is Easy (LIFE) program are now available online and at Metro Customer Centers.

You can now also complete the application online — there are English and Spanish versions of the application.

With fare collection restarting on Metro buses on January 10, we are offering deep discounts on the price of our LIFE fares to help eligible riders save money and get where they need to go. Beginning Jan. 10 through late July, the cost to a LIFE rider for Metro passes will be:

•$26 for a 30-day pass (a savings of $50).

•$6.50 for a 7-day pass (a savings of $13). That’s less than a dollar a day for unlimited rides.

•New LIFE riders will get 90 days of free rides on Metro and participating transit systems starting January 10. After the 90 days of free rides expire, customers can purchase discounted LIFE fares.

•Until Jan. 10, LIFE riders can still take advantage of LIFE’s discounts on Metro and 12 other participating bus agencies in Los Angeles County.

We want all our customers to know that we’ve made LIFE applications much easier to fill out — it will only take you a few minutes.

Here’s what you need to know about tapping into big savings with our new LIFE application:

•All you need is basic info about you and each member of your household who is applying for a LIFE discount. You can take a photo of each of your IDs with your phone and upload them as part of your application.

•If you do not have proof of your income, you can self-certify your income on the application.

•If you do have documents, you can easily upload them with your application.

•If you don’t already have a TAP card, you can now ask for one on the LIFE application for yourself and each member of your household applying for LIFE discounts.

If you want to pick up or drop off an application at a Metro Customer Center, here are the locations and hours:

Union Station/Gateway Transit Customer Center 

East Portal One Gateway Plaza, LA, CA 90012

Monday – Friday, 6 a.m. to 6:30 p.m.

Baldwin Hills Crenshaw Customer Center 

3650 W. Martin Luther King Blvd., Ste 189, LA, CA 90008

Tuesday – Saturday, 10 a.m. to 6 p.m.

East Los Angeles Customer Center  

4501 Whittier Blvd., LA, CA 90022 

Tuesday – Saturday, 10 a.m. to 6 p.m.

Rosa Parks Customer Center 

Willowbrook/Rosa Parks Station 11720 Wilmington Ave., L.A., CA 90059

Monday – Friday, 6 a.m. to 6:30 p.m.

Wilshire/Vermont Customer Center  

3183 Wilshire Blvd., Suite 176, LA, CA 90010

Monday – Friday, 10 a.m. to 6 p.m.

The Big Blue Bus’ “Blue: The Transit Store” in Santa Monica is accepting LIFE applications. The store is located at 1444 4th Street, Santa Monica, CA and the store’s phone number is 310-451-5444. The store is open from 8:30 a.m. to 5 p.m., Monday through Thursday.

You can also download and then email a completed application.

If you live in the Antelope Valley, Central Los Angeles, San Fernando Valley, Santa Clarita Valley, South Bay or Westside Cities, email your application to

If you live in the Gateway Cities or San Gabriel Valley, email your application to

Metro is also holding dozens of pop-up events at busy transit stations and community events where staff will be on hand to help people sign up for LIFE fares.

With fare collection resuming on Metro buses on Jan. 10, the new streamlined LIFE application is part of changes to our fares we’re making to help everyone save money because a little help goes a long way as we emerge from the  ongoing COVID-19 pandemic.

To learn more about our GoPasses that provide free fares for K-14 students and discounted daily, weekly and monthly passes all customers will be able to enjoy beginning Jan. 10, please see this recent Source post.