Help keep Metro clean and safe

Metro has launched a new awareness campaign called “Keep Metro Clean and Safe” to protect employees and riders from COVID-19 and improve the customer experience by promoting shared responsibility and mutual respect.

As part of the campaign’s awareness efforts, we are inviting riders to be partners in creating a healthier, safer and more enjoyable experience. The “Keep Metro Clean and Safe” campaign focuses on three important rules:

  • Mask wearing. Metro will remind customers to do their part and wear a face mask. Masks should cover the nose and mouth and be worn at all times when using public transit per federal law.
  • Metro is a no-smoking zone. Customers will be asked to extinguish their cigarette or smoking device to help ensure the health of fellow riders.
  • Metro is a no-littering zone. Customers should throw all trash, including used face masks, into designated trash receptacles

See something that needs our attention?  

While you do your part, we’ll do ours. Metro has recently deployed additional teams on the subway to focus on cleaning, and we’ve begun a midday bus layover cleaning pilot project at Terminal 28 (T28), a layover zone adjacent to L.A. Technical Trade College. The teams dispose of trash, clean up spills, remove graffiti and wipe down vehicle interiors.

For more information about the Keep Metro Clean and Safe campaign, visit

15 replies

  1. I don’t know about other lines and buses, but the gold line is a homeless camp on wheels. Has been since before the pandemic started by a few years and is constantly getting worse. “You do your part and we’ll do ours” really means Metro is washing their hands of the terrible conditions further than they already have. Even when security is present, which only happens sporadically, they have no bearing on the situation in which homeless, mentally ill riders, or thugs and drug dealers do their thing. They watch things happen and at best they ask someone politely to please not do what their doing, then walk away while the individual causes havoc on the train. It takes an operator to step in and get someone off the train if it gets really bad. This system is a disgrace. Everyone knows they don’t have to pay and most people have stopped because it seems like a joke to pay when most of the homeless riders don’t.

  2. Doing your part? How is it that only 46% of Metro employees are vaccinated? An astronomically low number compared to the adult population of LA county.

    If Metro truly wants to “do their part” mandatory vaccinations for any employees who come into contact with passengers is required.

    • Hi LA Steve;

      The 46 percent is the number of Metro employees who have reported they are vaccinated, which is not necessarily the same as the actual number who are vaccinated.

      Steve Hymon
      Editor, The Source

      • Current and prospective MTA riders need clarity, not these tiresome word games. If MTA has no Covid vaccination mandate, say so. If MTA’s policy is to take no action to remove unmasked and improperly masked passengers from buses and trains, say so.

        • “ MTA’s policy is to take no action to remove unmasked and improperly masked passengers from buses and trains, say so.”

          – Sometimes, actions speak louder than words. I’m pretty sure Metro’s actions have DEFINITELY spoken pretty loudly by now on this subject.

  3. It is very sad to think back in 2003 when the Gold Line was opened, the train cars were actually clean, and it was quite a joy to ride them.

    “While you do your part, we’ll do ours.”

    I am sure the folks who are reading this, and majority of the riders, already have always been doing their parts all along.

    Those people who actually cause the trash and biological waste problems, we all know, will not change anyway.

    Therefore, the entire burden to clean up Metro is on Metro itself now.

  4. It’s good that MTA plans to clean more often, but slogans, posters, and videos don’t address the serious problems that plague bus and train service. Some riders are homeless and/or mentally ill. Others eat, drink, litter, and smoke because they know no one will stop them.

    I remember when recorded reminders about tapping were stern and pointed, with the fine amount cited. Today’s messages about face coverings are perfunctory and benign. There’s no explanation that coverings must cover both the mouth and the nose or that those unable or unwilling to comply must exit at the next stop.

    Unfortunately, MTA seems more interested in managing its image than providing high quality service.

  5. I will believe that Metro (and/or its dysfunctional police and security agencies) are enforcing the face mask requirement when I see it. The disease pandemic has been occurring for over a year, and Metro has done nothing to protect its passengers and bus drivers. The federal government has required face masks on public transit for several months, and Metro has done nothing to enforce the law, except to put some useless posters on the wall, and make some useless announcements. I have never seen a police officer, security officer or homeless outreach person tell anyone to wear a facemask. Occasionally a bus driver will instruct someone to wear a face mask, but most bus drivers ignore the rule for passengers.

  6. Your patrons with online access are not really the ones this PSA should be sent to. It’s the homeless that Metro allows them to camp on after 8pm that are causing the litter. Don’t believe me? Have fun riding the system after 8pm on a Thursday night.

    • They don’t just camp out on the trains in the evening—they camp out there all day, without face masks.

  7. Term. 28 is a great start however there are other major terminals that need the same service 24/7. Move the 210 line back down to the Argyle and Selma Term. and clean buses there. Also Term. 26 and the Expo adjacent Bus Line Terminal at La Cienega.

    I just returned from Seattle. Their buses are much cleaner than the MTA fleet and somehow there are few homeless on the buses and they are not camped out and sleeping.

    • One thing I noticed about the homeless situation in Seattle, they usually stick to Downtown Seattle (especially Pioneer Square) and Seattle center. Hardly encounter any outside of said areas. Oddly enough though, I had my share of witnessing drug use and theft along 3rd street where it seems like A) the transit mall and B) where all the homeless unfortunately hang out at. I hate to connect the 2 together but. . . *shrugs*

      I envy the Puget Sound. Sound Transit definitely takes care of their fleet more than LA Metro would ever consider, and so glad they discourage Cell phone use as well.