On Sunday, Metro Bus and Rail service changes went into effect — with more frequent service on many bus lines, as well as our light rail trains. Metro also resumed front door boarding on our buses to better accommodate the increase resulting from California’s reopening on June 15, 2021. Front door boarding allows for better flow of our patrons. Easy in, easy out to make for faster, more efficient travel – getting you where you need to go faster.
In the last two days, we have received many inquiries from customers about fares, bus and rail schedules and system maps. I apologize for the confusion. It is our goal to always provide you a positive riding experience and it is clear by the inquiries that we did not meet this expectation.
I am providing clarification on the issues raised below:
- We welcome everyone on board our system and appreciate your comments and feedback.
- Customers are encouraged to tap their TAP cards when and where they can.
- Based on your feedback, we have clarified our instructions to bus operators so that they are clear that we are not quoting fares at this time, consistent with Board direction in May; and
- Now you can find all the new bus schedules online at https://www.metro.net/riding/schedules/. The Transit app for smartphones — Metro’s official app — has also been updated.
We will continue to get better at meeting your expectations every time you ride. Thank you for being patient and providing direct feedback. It helps us with lessons learned and to improve our service.
Stephanie N. Wiggins
Categories: Go Metro