Newly installed solar light feature at Vignes/Cesar Chavez. This is one of the bus stop improvements being tested and more suggested improvements are outlined in the Customer Experience Plan.
Going Metro should be easy, comfortable, safe and fast, so we’ve developed a Customer Experience Plan that focuses on 10 areas where we can improve to make riding better for you. The plan’s purpose is to take an honest look at the pain points that customers tell us about, and make improvements that are responsive to their concerns.
– The elevator attendant pilot program, which will place attendants at select elevators in the Metro system to keep them clean and safe for seniors, people with disabilities and travelers with luggage.
– The rescue ride pilot program, which would allow us to assist customers impacted by missed buses in real time by offering them a free ride code for an on-demand shared ride service to help them complete their trip.
– The flexible dispatch pilot program, which will expand and enhance homeless outreach teams and use unarmed security ambassadors to assist those experiencing homelessness.
The Customer Experience Plan will be updated annually, and we want your feedback to inform the plan and keep it updated to current conditions! You can read the 2020 plan here and submit your comments on how we can continue to improve at metro.net/cxfeedback.