At the most recent Metro Board of Directors meeting, the FY21 budget was amended so we can start implementing these parts of the Customer Experience Plan by the end of this year:
– The elevator attendant pilot program, which will place attendants at select elevators in the Metro system to keep them clean and safe for seniors, people with disabilities and travelers with luggage.
– The rescue ride pilot program, which would allow us to assist customers impacted by missed buses in real time by offering them a free ride code for an on-demand shared ride service to help them complete their trip.
– The flexible dispatch pilot program, which will expand and enhance homeless outreach teams and use unarmed security ambassadors to assist those experiencing homelessness.
Categories: Policy & Funding, Projects
The homeless riders who sleep on the trains are an issue – but so is the mental health issue of those that are homeless. The trains are full of debris from those that live on the train, and the mental health issue is dangerous to all riders. Something needs to be done. We’ve already had someone murder at one of the train stations.
With regards to the bus stop lights, two issues:
Why pick a middle of nowhere type stop? Should have had one that really makes a difference, an area with high traffic and not good street lighting.
The lighting should conform to the International Dark Sky Association’s outdoor lighting guidelines (full cutoff fixture, minimal blue light)
The ambassadors to the homeless should not be “security” ambassadors. Those experiencing homelessness don’t need a security person to escort them off site. They need a service representative. City of Los Angeles’s Livability Services Division should be consulted. Word and position titles matter. It will pervade the mindset of the people involved and how management sees their roles.