TAP App now available on both iPhone and Android phones

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Riders on Metro and 25 other transit systems in Los Angeles County can now add TAP cards to their Android smartphones, in addition to their iPhones, beginning today. The TAP app is a great contactless way to pay for essential rides during the pandemic. 

Metro is excited to bring you innovations that help keep our transit system as safe as possible and make riding as easy as possible. Using your phone as a TAP card means you no longer have to dig a TAP card out of your pocket, purse or knapsack.

Putting your TAP card on your phone also means not having to go to a rail station to purchase a TAP card or load fares from a TAP vending machine or a vendor. The TAP app also allows customers to manage their TAP accounts, plan trips and view real time bus and train arrivals with an in-app trip planner.

Download the TAP app to get started at the Google Play store for Android phones or Apple Store for iPhones or Apple Watch.

The details:

•Adding a new TAP card to your phone is free! 

  • In the TAP app, sign in or create a TAP account.
  • In the Cards section, press the add card icon at the top left. 
  • Press “Add a TAP Card on Your Phone.”
  • Follow the prompts to add a “virtual” TAP card to your phone to use it to tap and pay.
  • Once your “virtual” TAP card is added, it will be displayed in the Cards section.

Reduced Fare and LIFE customers can also add their existing TAP cards to use their phone to tap and pay.

•As long as your phone is powered on, you don’t need to unlock or wake your device. Just hold it near a TAP dial and your fare will be deducted. 

•No more guessing or trying to remember the Stored Value balance on your TAP card. You can just look in the TAP app and see it live. And, if you need to add more money, you can do it right there on your phone. Your fare will be available immediately.

This is part of TAP’s ongoing efforts to make riding as easy as possible for customers. Please try it out and let us know what you think! For more information on the TAP App, please visit this page on taptogo.net.

 

 

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11 replies ›

    • Hi NFCtech,

      Thanks for the great idea. We will consider adding this to our future development list.

      Steve Hymon
      Editor, The Source

  2. App does not work with current up to date android phone. My new LG K51 supports NFC and is running Android OS 10. Please support.

    • Hi Jared;

      Please contact 866.TAPTOGO for troubleshooting assistance.

      Steve Hymon
      Editor, The Source

  3. I have about 3-4 cards with fares and stored value. Can I transfer all the cards onto this app?

    • Hi Homer;

      You can register all of your cards to the TAP app, but only one can be used as the “virtual” TAP card at a time. More information is available in the “Use your Android phone to tap and pay” section of the TAP App FAQs.

      Steve Hymon
      Editor, The Source

  4. Will this allow a parent to easily pay for themselves and a child (or children) in a single transaction? It would be nice to be able to do that.

    • Hi Just a Person;

      The same TAP card rules apply, which state that each rider must have his or her own TAP card. However, a parent can manage multiple plastic TAP cards from the App. More information is available in the “Use your Android phone to tap and pay” section of the TAP App FAQs.

      Steve Hymon
      Editor, The Source

    • Hi Alan;

      Please check that your phone has NFC capability and is running Android version 9 or above.

      Steve Hymon
      Editor, The Source