Metro is here for your essential trips during the ongoing COVID-19 pandemic. We continue to run modified service to help you travel when necessary and our top priority remains safety for our riders and our employees, especially with the current surge in COVID-19 cases.
Stay safe when riding
In the past month, we’ve added capacity on 95 Metro bus lines to help alleviate crowding and encourage riders to practice physical distancing as much as possible. Updated bus and train schedules can be seen here. Service adjustments continue in response to real-time ridership observations.
You can help us get a better idea of which lines need more service by emailing details of your trip to CustomerRelations@metro.net. Please include the bus or train line number or name and other details of your transit trip such as day and time you typically ride, direction of travel, and stops/stations you board and exit the bus and/or train.
Wear a face mask or covering when you ride. Metro requires riders to wear cloth face coverings or masks, unless you have a health condition or disability that prevents you from wearing one. We will do our best to provide face coverings to those who do not have one.
Only rear door boarding on Metro buses is allowed for now unless you use a wheelchair. If you are using the bike rack on Metro buses, please let the bus operator know before exiting the rear doors of the bus — to give you time to get your bike off the rack at the front of the bus.
Plan your trip in advance and get real-time bus and train arrival info with Metro’s official Transit App for smartphones.
And some other handy tips to help protect you and those around you:
- Wash your hands before/after traveling. If soap and water are not available, use alcohol-based hand sanitizer. Metro has installed hand sanitizer dispensers at major transit stops and stations.
- Limit touching surfaces (i.e. seat backs, stanchion bars or handles). Avoid touching your eyes, nose and mouth.
- Cover your cough or sneeze with a tissue. And then throw the tissue in the trash.
- Keep your distance whenever possible.
- If possible, avoid sitting in a vacant seat directly next to another rider.
- Keep at least one row of seats between you and other riders.
- If a vehicle is too crowded, consider moving to another rail car or waiting for the next bus/train.
- Do not travel if you are sick and avoid close contact with people who are sick.
About our cleaning procedures
Metro’s team of custodians cleans and disinfects high touchpoint surfaces three times per day at all rail stations, as well as all G Line (Orange) stations and both the El Monte and Harbor Gateway bus stations. Our cleaning crews also remove trash, clean spills and biohazards and spot-clean seats, floors and other surfaces. We use disinfectants that kill viruses and are EPA approved.
Buses are cleaned before and after they go into service on a route. Our team uses strengthened supplies to clean high touchpoint surfaces on every bus, including:
- front and rear door areas and handles
- hand rails
Trains are cleaned each time they begin and end service along a line. Metro’s custodial team takes pride in meeting heightened cleaning standards for high touchpoint surfaces, including:
- seats and seat frames
- all stanchions and handrails
- strap hangers and bike straps
- interior door, wall and window surfaces
Service attendants also spot clean vehicles as necessary. You can report any issues by providing the location, line and car number to Metro staff by using the train intercom, station intercom box, or by messaging us on Twitter @metrolosangeles.
We’re also exploring additional sanitation options, such as the use of antibacterial copper film over high-touchpoint contact surfaces and use of UV lights for added disinfection of Metro rail vehicles.
Categories: Go Metro