Changes to Metro customer support departments to begin Monday, March 30

To allow for greater social distancing in the workplace, Metro will be implementing the following adjustments to our customer support departments beginning Monday, March 30, 2020 until further notice.

TAP Customer Service

Metro Customer Centers

  • All Metro Customer Centers will remain open but with limited hours.
    • Union Station East Portal and Wilshire/Vermont will remain open Monday through Friday from 10 a.m. to  2 p.m.
    • Baldwin Hills and East Los Angeles Center will remain open Tuesday through Saturday from 10 a.m. to 2 p.m.

Metro Lost and Found

  • Office will be closed. Lost items will be held until further notice.
  • Customer bike picks-ups are suspended.
  • Please use our online form to submit a claim.

Customer Information Contact Center (323.GOMETRO)

  • Open seven days a week from 6:30 a.m. to 7 p.m. on weekdays, 8 a.m. to 4:30 p.m. on weekends.

Customer Relations