We’re fielding many questions from riders and hope the following FAQ answers most of your inquiries.
Will you shut down service?
No, at this time there are no plans to cease operations. Metro is a mobility safety net for many people in Los Angeles County. That includes many who work in hospitals, nursing homes, groceries and other places that are too important to fail right now. Metro has adjusted service levels to meet demand on the street, find more information on that at metro.net/covid19.
Is it safe to ride buses and trains?
Metro has strengthened its cleaning regimes of buses, trains and facilities and continues to work with the L.A. County Department of Public Health. We have implemented rear-door boarding on all buses. Front door boarding remains available to those who require the boarding ramp.
Please remember that the single best way to help prevent the spread of COVID-19 on transit or anywhere is to follow best public health hygiene practices:
- Wash your hands frequently with soap and warm water. Hand washing tips from the CDC are here.
- Stay home if you are sick.
- Cough or sneeze into your elbow or use a tissue.
- Wear a face covering if you are in a public space and cannot maintain 6ft physical distance.
- Make sure you are using a robust, regular cleaning schedule for frequently touched surfaces such as cell phones and computers.
Metro at this time is unaware of anyone who has contracted COVID-19 via our system.
If I have a monthly pass, will I be refunded because I have to stay home and cannot ride? Will I be able to apply the pass to next month?
At this time, pass holders should hang on to their passes until their daily commutes are back to normal. Once they start riding again, affected customers can call 866-TAPTOGO and we will add the additional days to their TAP cards. If you have additional questions or concerns, email CustomerService@taptogo.net.
I have a Metro parking pass but cannot meet the required 10 days of transit travel due to work from home/school cancellation. Will I be refunded? Can I apply the pass to the next month?
Ridership requirements for parking passes have been waived for the months of March and April.
What are you doing for bus operators? I don’t see them wearing gloves or masks.
Metro has relied on the most complete, accurate information provided by our public health care partners in all respects, including the use of personal protective equipment. Neither the Centers for Disease Control & Prevention (CDC) nor the Los Angeles County Department of Public Health (LACDPH) currently recommend any additional PPE above and beyond what may be required to safely perform assigned job tasks.
According to CDC and LACDPH, the masks are to protect persons in high risk occupations, such as health care workers and emergency responders. Should the direction from our health care partners change, we will make masks available based on supply levels. Gloves are available for custodial staff at each location. Additional gloves are being procured to ensure we have the levels needed if/when direction is provided.
Metro has always provided OSHA-required PPE to all employees. The safety of our employees and passengers is paramount and we take this obligation very seriously. All Metro buses are equipped with plexiglass safety barriers for operators, which operators have been instructed to use.
Is Metro Headquarters still open?
Due to the current public health crisis, effective Wednesday, March 18, 2020, until further notice, Metro’s Gateway Headquarters will be closed to the public. Exceptions will be made for prescheduled appointments and essential business. The cafeteria will be closed to the public and the employment center will be open by appointment only.
What if I have an appointment in Metro Transit Court?
Transit Court staff will continue to do administrative work but there will be no in-person hearings until further notice. Please send correspondence, including initial review requests, hearing requests, inability to pay forms & payments to:
Metro Transit Court
PO BOX 866015
Los Angeles, CA 90086
Is Los Angeles Union Station still open?
Union Station will undergo a partial closure during the current COVID-19 event. The station will remain operational for ticketed Amtrak and Metrolink passengers. Access to their ticketing will be in a defined area. Please purchase your tickets in advance on-line if possible. Persons using Metro Rail (B (Red), D (Purple) and L (Gold) lines) and bus conveyances will also be appropriately guided to those services by security and station personnel.
Will any projects currently under construction or in planning be impacted because of quarantine?
It is too early to tell. We will know more as the situation evolves and will update with more information when it can be confirmed.
I’m in the vanpool program and now that we’re working from home, I won’t be able to meet the 3-person/3-day minimum requirements. What should I do?
Exceptions will be made for the next 120 days. Please include days that you telework in your Monthly Vanpool Report. If you have additional questions, please contact the Metro Vanpool Program Help Desk 213.922.7003 or
If you have other questions, please leave them in a comment and Anna and Steve will try to answer as soon as they can. Thank you and stay safe!
Categories: Transportation News