Heads up! LA Transit Watch → LA Metro Transit Watch (shiny and new!)

UPDATE: Thank you to those who have downloaded the app and reported any issues encountered. Staff is aware and working to address. We will have an update soon with more information.

The LA Transit Watch app is getting an update! Look for the new LA Metro Watch app, launching January 1. The LA Metro Watch app will allow you to submit reports for non-emergency and/or quality-of-life issues, as well as call or text Metro Security.

If you already have the LA Transit Watch app on your phone, the app will ask you to update to the newest version upon launch. If you don’t have the app yet, search for the LA Metro Watch app in the App Store on iPhone or Google Play on Android.

 

To report an incident:

  • Fill in incident type, description, location, time and date
  • Add a photo and personal information if desired
  • Submit directly to Metro Security

You’ll also be able to set up an account and view previous reports that have been submitted, as well as the current status of any reports you’ve made.

Future updates to the LA Metro Watch app include:

  • Additional languages
  • Access to bus cameras
  • Upload video

Of course, in the event of an emergency, we ask that you dial 9-1-1 directly. AT&T, Verizon and Sprint cell service is available along the entire Red and Purple Line. T-Mobile service is available on the Purple Line and between Union Station and Vermont/Sunset on the Red Line. You can also alert Metro staff to incidents by using the train intercom or station intercoms marked by red signs on station platforms.

 

8 replies

  1. Will this version of the app actually work? The current Android one just continually whines about “No Internet Connection” when in fact an Internet connection exists–it’s completely useless.

    • Hi Jake,

      Sorry to hear this. I was able to find it just now, would you be able to email Webmaster@metro.net details of your experience so staff can look into it?

      Thank you,

      Anna Chen
      Writer, The Source

  2. I don’t see a LA Metro Watch app in the Google Play Store, however there is an “LA Metro See & Act (Beta)” with screen shots showing app windows titled “ LA Metro Watch”. However, the Release Date is Dec 18, 2019.
    Is this the right one or an earlier version?

    • Hi Gerald,

      Yes, this is the correct app. I’ll let the app team know that the title is not correct so we can update. Thank you.

      Anna Chen
      Writer, The Source

    • Hi Richard,

      As I understand it, the contract is being held up due to their merger with Sprint. T-Mobile service is currently available between Union Station and Vermont/Sunset.

      Anna Chen
      Writer, The Source