Thank you Expo Line customers for your feedback. Beginning tomorrow — Friday, September 13 — Metro will be increasing Expo Line peak frequencies from every eight minutes to every six minutes to address crowding during the height of peak hours.
Under the new schedules:
•Westbound trains leaving 7th/Metro Station will run every six minutes from about 6:38 a.m. to 7:33 a.m. and from about 5:48 p.m. to 6:36 p.m.
•Eastbound trains leaving Expo/Bundy will run every six minutes from about 6:03 a.m. to 6:51 a.m. and departing Downtown Santa Monica every six minutes from about 5:04 p.m. to 5:52 p.m.
Outside of these times, trains will continue to run every eight minutes during the remainder of the morning and afternoon peak hours. We still might make some adjustments to these times.
Why are we doing this? Metro changed some of its peak hour rail schedules earlier in the summer to improve reliability. While the Expo Line has been performing well as expected overall under the current schedule, we have observed specific instances of crowding during peak hours — especially between Expo/Vermont and Expo/Sepulveda on westbound trains in the morning and eastbound trains in the afternoon.
We have also been monitoring feedback from Expo Line riders to Metro’s Customer Care department and social media posts from riders.
Metro will continue to closely watch for instances of crowding and welcomes continuous customer feedback to improve your trip. Please leave a comment on this blog, follow us on Twitter or use Metro’s Customer Care online form.
As a friendly reminder, Metro recommends that riders place bicycles, strollers and luggage in the designated areas on board trains — see the yellow line markings on the floor — and to keep the doorways clear by moving to the center of the car. That allows other riders to more quickly board and exit trains at each station.
Thank you for going Metro.
Categories: Go Metro