Metro Vision 2028

Vision 2028

In the coming decades, the Los Angeles County region will be undertaking one of the largest transportation infrastructure investments in the Western Hemisphere. As Metro works with public and private sector partners to build this infrastructure, we are also seizing opportunities to improve mobility now. Our bus and train service has more than 1.2 million daily boardings. There are more than 10 million people in the county whose quality of life is impacted by our collective ability to marshal the creativity, resources and political will to quickly implement mobility solutions.

The Office of Extraordinary Innovation has been leading an effort at Metro to develop an ambitious strategic plan, Metro Vision 2028, that will touch every single user of the transportation ecosystem in Los Angeles County over the next 10 years. This plan — approved by the Metro Board in June — aligns all of Metro’s services, programs, and projects toward a unified vision. Metro’s mission is to deliver a world-class transportation system that improves the quality of life for those who live, work and play within L.A. County.

Vision 2028 is the result of more than 17 months of research, discussion and outreach. We solicited input from an extensive number of stakeholders, through customer and employee surveys and interviews with top influencers. We identified key trends, opportunities and challenges for the region.

It’s no secret that our region has a complex transportation ecosystem, with varying governing structures. These intricacies and nuances should not negatively impact a user’s mobility experience. The following five goals together advance our vision:

  1. Provide high-quality mobility options that enable people to spend less time traveling;
  2. Deliver outstanding trip experiences for all users of the transportation system;
  3. Enhance communities and lives through mobility and access to opportunity;
  4. Transform Los Angeles County through regional collaboration and national leadership; and
  5. Provide responsive, accountable, and trustworthy governance within the Metro organization.

Metro has created a strategic plan that puts the user experience at the core of transportation and at the forefront of how we do business. The plan addresses the root cause of our transportation problem—we have increasing travel demands on a congested system. The current system is inefficient: limited street space is largely given to single-occupancy vehicles, which are too often stuck in traffic, while the most disadvantaged members of our community are confined to a patchwork of transportation options that frequently fail to meet their basic mobility needs.

In order to make the best use of our transportation capacity, we need to focus on creating high-quality alternatives to solo driving. Addressing the root cause of this problem will require bold actions and take leadership, partnership and widespread public support. This is a collective effort requiring participation from all players in the region, making leadership and partnership essential to achieving these goals.

To learn more, visit

Tham Nguyen is a Senior Manager in the Office of Extraordinary Innovation. Emma Huang is a Transportation Planner in the Office of Extraordinary Innovation

4 replies

  1. I don’t think creating more express/toll lanes help much since it causes a disparity between those that can afford to pay to make their commute a little better and those that can not afford the extra expense and are forced to be trapped in the gridlock of traffic. Truth is there are delays just about every day due to frequent accidents, over policing, and narrow, outdated freeway infrastructure. But I think they know that but would rather collect funding to expand the company and lobby government for further contracts.

  2. How about putting a metro train along the 405 fwy instead of constant lane expansion and a rail along the 10 fwy to the southeast like the 210 fwy.

    • Metro is already planning a Sepulveda Pass Line that will likely go underground – thus avoiding the 405. Also, one of the concepts for the Gold Line eastern expansion involves following the 60 fwy.

      For maximum ridership, though, trains that follow freeway alignments are not the best solution in most areas. They often require park & ride garages that do not help traffic.

  3. How about they fix the Metro App first. Thats a start. The bus info is terrible, and if your out on a Saturday/ Sunday morning, you will see the “No arrivals at this time notification”. Problem with that is, if I download a PDF of the line, it shows me what time the bus is SUPPOSED TO ARRIVE, and then usually its twenty minutes late.

    You know what grinds my gears? Twice, i’ve been trouble shooting (downloading the app again after I deleted it) because I thought it was my device malfunctioning, and while in the middle of that, a bus blew by my stop!

    The future looks great, but what about now? What happens if these same failure happen after the investments are made?

    Sometimes I truly do want to speak to a manager. It wasn’t always this way.