The thing with public transportation is that you’re going to have to interact with the general public when you ride. That’s not really an issue for many people. But every so often, we all come across some super rude riders who block doors, put their filthy sneakers up on the seats or chow down on a bag of sunflower seeds and leave nasty seed hulls everywhere for someone else to clean up.
I’m heavily involved with Metro’s social media channels and we hear about these kind of issues from riders all the time. We know it’s a big concern among those who use our system — and we know bad manners among some customers are the reason that some people choose not to ride. They just don’t want to deal with it.
Thus, the three above videos starring transit-riding magical girl Super Kind and her arch-nemesis, Rude Dude. Follow along as Super Kind gently persuades Rude Dude that seat hogging, eating on buses and trains and blocking aisles are not super awesome public behaviors.
We put a lot of effort into these videos in hopes they would be seen by a ton of people, including most of our riders. Yes, Metro has a Customer Code of Conduct that outlines the dos and don’ts for riders. And, yes, while our law enforcement partners enforce those rules, they can’t police every single bus and train every hour of the day — although Metro has increased the security presence on the system this year.
To a large extent, it’s up to you, dear riders, to help us make going Metro a more pleasant and comfortable experience. Please use your Metro Manners the next time you ride. Don’t be Rude Dude, be Super Kind! We believe in you. 🙂
Categories: Go Metro