See newest ADA customer information videos at Abilities Expo this weekend

Go Metro to check out the Abilities Expo and learn about the products and services available for the community of people with disabilities, their families, caregivers, seniors and healthcare professionals.

Metro is participating at the expo with an information booth. Bus operators will be there to meet people and answer questions, and wheelchair experts will be available to attach straps and pre-mark wheelchairs for bus securement, free of charge.

Metro’s new accessibilities videos videos were screened at a special Premiere Public Showing earlier at the expo, with support from Metro DCEO Stephanie Wiggins and Executive Officer of Civil Rights Compliance Dan Levy. The videos will continue to be shown at the Metro booth all weekend. The videos provide customers with disabilities some examples of transit service and features that can be expected when traveling on Metro.

The Abilities Expo takes place in the West Hall of the L.A. Convention Center and is open today until 5 p.m. Hours on Saturday are 10 a.m. to 6 p.m. and on Sunday 10 a.m. to 2 p.m. The expo is free to the public, but registration is required at the door. To get to the convention center, take the Metro Blue or Expo Line to Pico Station or the Silver Line to Figueroa/Pico. Check Trip Planner for more routes and connections.

All of Metro’s buses and trains are accessible and ADA-compliant; Metro currently boards more than 100,000 passengers using wheelchairs per month — the most in the nation. Metro also offers reduced fares to passengers with disabilities, and riders with current Access Service ID cards may ride Metro Bus and Rail at no cost.

3 replies

  1. Not all disabilities are visible. There are some folks that have disabilities that occur between the ears. For some of these, lighting, noise level, clarity of voice announcements, fonts, and layout of information is important (BTW, these also help all patrons). It is important to keep these folks in mind when designing things. Often those with invisible or less visible disabilities are forgotten about in the public world.

    One major failure in this regard is the layout of the PA speakers on several of the Red Line platforms. Aiming speakers at each other causes the sound to be garbled. The more of theses that there are in a station the worse it is. Speakers that aim down to the platform (so all of the sounds arrive in sync), or fewer that all aim in the same direction and have delay built in (so the sound is in sync and additive, this is Audio engineering 101 stuff).