The wait is over, people! The new taptogo.net website blinked on last week and is now available for everyone’s use.
Features of the new site include:
•Users can now apply online for senior, disabled, K-12 student and college/vocational reduced fare cards.
•Easier navigation and brighter colors.
•Better account management.
One important note: as in the past, it may take approximately 24 hours for passes and stored value purchases to be loaded on your card if you are boarding a bus. If you are riding a muni bus with mobile validators — see the photo at right — it can take up to one hour for passes and stored value to load. On Metro Rail, passes and stored value can take up to four hours to load.
This is an issue that customers have frequently asked about. The tech issue here involves quickly getting data about passes and stored value purchases from the TAP web server to the electronic chip in TAP cards, which are not connected to the Internet. The info is uploaded to TAP cards when customer tap the cards on validators on Metro buses and at Metro Rail stations.
The reason it takes longer to upload passes and stored value to TAP cards on buses is that buses are in service on our region’s streets and typically don’t plug back into the internet until the vehicles are back in Metro’s bus facilities for cleaning and maintenance. Metro is looking at some technologies to speed the transfer of info to validators on its buses.
Bottom line: If you need passes or stored value to use immediately, please purchase it at a TAP vending machine, which are available at all Metro Rail and Orange Line stations. In addition, you can also purchase passes and stored value at one of more than 400 vendors that sell TAP cards and fares in Los Angeles County. Use this locator to find a vendor near you.
Over the past couple of years, Metro has taken over TAP operations, which allowed Metro to finally update the taptogo.net website. As with any new website, it will be tweaked in the coming weeks as more customers begin using the site. Please try the site and give us your feedback in the comments section or on our Twitter or Facebook streams.