I happened upon the testing during the afternoon rush hour on Wednesday and everything appeared to go smoothly. With Metro preparing to latch gates at Red and Purple Line stations this summer, Metro and Metrolink are testing paper TAP-enabled tickets that will allow Metrolink passengers to get through the gates.
From Metro’s TAP staff:
On Wednesday, March 6, 2013, Metro and Metrolink collaborated on a successful test-latching of Metro’s fare gates in Union Station.
At approximately 9:00 a.m., two of the largest groups of Metrolink riders successfully transferred to Metro through latched gate arrays at the Alameda entrance to the station. For the first time ever, Metrolink customers were tapped through the gates by Metrolink staff using Metrolink TAP tickets. The successful testing continued through 5:30 p.m.
In addition, the new gate help phone installed near the gate array was tested. The gate help phones are designed to be accessible to those who may have trouble with their TAP cards, including customers with physical disabilities. Customers do not have to dial a number or push a button for assistance. An operator automatically responds when the customer comes into close proximity to the phone and can assist him or her by remotely opening the ADA accessible gate.
Standard operating procedures went smoothly and testing is expected to continue in future weeks. Metro and Metrolink are pleased that our collaboration has been successful so far and expect gate latching of Red and Purple Line stations to begin in June.
Categories: Policy & Funding