Each spring Metro conducts a survey of its bus and rail passengers to generate feedback about the agency. The 2011 survey was conducted last spring and summer with nearly 15,000 respondents. The results are posted below from both bus and train riders, along with the combined results.
As you can see, the results are not dramatically different than from 2010 — and the vast majority of passengers say they are satisfied with Metro’s service. The results also show another uptick in the number of Metro riders with cell phones — now 75 percent, with 64 percent of those smart phones — and a four percent increase in the number of passengers using TAP cards.
When reading the results, the first number is for “strongly agree,” the second number for “agree,” the third number for “disagree” and the fourth number for “strongly disagree.” As usual, Metro followed industry-standard survey practices.
What do you think of the results? Do they mirror your experiences on Metro? What do you think they say about the Metro system? Leave a comment please.
The individual survey results for bus and rail riders are posted after the jump.