Welcome to Twitter Tuesday, a weekly feature here at The Source in which we’ll round up the latest Metro related tweets in the Twitterverse. To follow Metro on Twitter just search for @MetroLosAngeles. We recommend adding the #MetroLosAngeles tag to your tweets to get our attention.
Twitter Tuesday is back after a brief hiatus and now features a cool new icon – thanks Metro Design Studio!
Before moving forward with our regularly scheduled programing I’d like to talk a bit about a post from Human Transit last month entitled “New media and transit complaints“. It’s about using social media like Twitter to post complaints to a transit agency – and the possible pitfalls of communicating issues with service to an agency in this manner. Human Transit’s Jarrett Walker – a real life transit planner with ample experience on the way transit agencies work – concludes that Twitter can be great way to vent your frustrations but as far as getting an agency to fix a specific issue you’re better off going down traditional avenues. In Metro’s case that means filling out an online customer comment form or calling Metro Passenger Relations at (213) 922-6235 or heading to a Metro Customer Center in person to report your complaint. We’ve even done a post on the best way to let Metro know about your problems with service. While Twitter is a great way to communicate, Jarrett is right – 140 characters can’t possibly provide enough information for an agency to effectively fix a problem.
That being said, 140 characters can still say a lot and that’s what Twitter Tuesday is here for – to bring attention to tweets that might otherwise be lost in the ether. So let’s see what people have been tweeting about this past week – after the jump.
Here’s an example of a valid complaint, but one that’s not likely to be able to elicit any real change because of the vagueness:
As to be expected, there were a few tweets about TAP, specifically asking for the long-awaited debit capabilities – as it stands now riders can only purchase passes on TAP:
One observant Metro rider noticed some upgrades to Metro.net which I’ll be covering in more detail tomorrow:
Another website related post notes that Metro.net was down for a period of time last week:
Unfortunately Metro.net was the victim of a hacker attack and Metro’s web team had to spend the day taking measures to stop the attacks and get things running smoothly again.
The Dodger Stadium Express made its way to the Dodger’s season opener today, and Metro riders were tweeting away:
cherrybomb0123 Onn the dodger stadium express…almost there baby…GO BLUE!!!
militantangleno the line for the Dodger Stadium Express is going some 3/4 around the Patsaouras transit plaza. More buses rushing to fill the need!
diglounge Dodger Stadium “not too” express. Sigh…
A recent post on Transit TV got a lot of people riled up on Facebook and it looks like some of the dislike for the bus bound entertainment programming spilled over to Twitter:
Twitter might not be the best place to get specific service issues resolved, but it is a fantastic place for sarcasm:
If you’ve ever been to a Metro event, you know it’s a great place to pick up some sweet Metro swag, as one Twitter user notes:
Here a Twitter user makes full use of the 140 characters Twitter offers by including not only the bus line number, but also the bus vehicle number in the tweet. But wouldn’t you know, it’s for a compliment not a complaint:
Last, but certainly not least, yours truly decided to add the #metrolosangeles hash tag to a Tweet as I took Metro to get to a concert on the Sunset Strip this past week. I don’t just post Go Metro Weekends, I live them: