TAP validator test at entrance to Gold Line at Union Station

Photo by Steve Hymon/Metro.

Photo by Steve Hymon/Metro.

Those entering or exiting the Gold Line at Union Station recently may notice something different: there are TAP validators now arranged across the bottom of the stairs. The validators, up until now, have been against both walls and next to the ticket machines.

What’s going on? Metro’s TAP team is trying a different arrangement of the validators to see what works best at the entrance to the stairs leading to the train platform. As you know, it’s an area that can get quite crowded at peak hours with people headed both up and down the stairs.

Feel free to leave a comment if you have a preference!

Gates to be latched on Wednesday at Green Line’s Avalon station

metro-map-green-line

On Wednesday May 7, 2014, at 6 a.m., Metro will latch the Avalon station of the Metro Green Line. 

The Los Angeles County Sheriff’s Department (LASD) will provide advance notification and customer assistance at the station from Monday, May 5th through Tuesday May 6th between the hours of 6 and 9 a.m. and 3 and 6 p.m.  

4635711513_f6a6630bb1_zMetro Green Line stations already latched include Redondo Beach, Douglas, El Segundo, Mariposa, Aviation/LAX, Hawthorne/Lennox, Crenshaw, Vermont/Athens and Harbor Freeway.

Metro plans to latch the four remaining Green Line Stations by the end of this month. All Red/Purple, Blue and Gold Line stations equipped with gates are now latched. Once all latching is completed, 40 of 80 rail stations will be latched; Metro staff are studying whether to add gates at some existing and future rail stations. 

Once gates are latched, turnstiles will not allow a rider to enter the station unless a TAP card with an appropriate fare has been tapped at the gate. 

TAP cards can now be used on Long Beach Transit

photo_regular-serviceThe TAP network continues to grow as Long Beach Transit today becomes the latest agency to join as a fully TAP-enabled bus fleet.

Long Beach Transit riders now have the choice to pay their fare with TAP cards instead of paper passes or cash. A rider simply taps the card against a TAP mobile validator while boarding, listens for the beep and watches for the green screen that shows that the card is valid.

Riders can purchase Long Beach regular, senior/disabled, student, stored value or EZ transit passes at taptogo.net, at the Transit & Visitor Information Center in downtown Long Beach and at select TAP pass sales outlets. Here is the announcement on Long Beach Transit’s website.

Stored value can be purchased at any Metro Rail station TAP vending machine. Fourteen addition transit agencies are set to join TAP this year including the city bus fleets in Glendale, Pasadena and Santa Monica.

Current TAP partners include Access Services, Antelope Valley, Culver City, Foothill, Gardena, Los Angeles Department of Transportation, Metro, Montebello, Norwalk, Santa Clarita and Torrance. Metrolink has its own TAP enabled tickets.

With each addition to the TAP network, we get closer to the goal of a seamless, regional transportation network where passengers can transfer easily without digging into their pockets for change when boarding. 

Gate latching begins this week on the Green Line

The next step to secure gates on the Metro Rail system begins this week at the Green Line’s Crenshaw, Vermont/Athens and Harbor Freeway stations with gates scheduled to be latched Wednesday, April 9. Los Angeles County Sheriff’s Department deputies are assigned to the stations from 6 to 9 a.m. and 3 to 6 p.m. through April 11 to provide advance notice and to assist patrons.

Metro Green Line stations at Redondo Beach, Douglas, El Segundo, Mariposa, Aviation/LAX and Hawthorne/Lennox stations already have gates that are latched. Metro plans to latch the five remaining Green Line Stations by the end of May. When this phase of latching is complete, 41 of 80 Metro Rail stations will be latched and Metro staff are exploring adding gates at some of the remaining stations. 

Gate latching requires passengers to use a TAP card loaded with an appropriate fare to pass through turnstiles at rail stations. TAP helps to strengthen security and fare enforcement and is utilized as fare media on 11 transportation providers including Metro, the Los Angeles Department of Transportation LADOT), Access, Antelope Valley, Culver City, Gardena, Foothill, Norwalk, Montebello, Santa Clarita and Torrance.

Metrolink has its own TAP-enabled tickets that allow Metrolink riders to transfer to Metro Rail at no additional cost. A total of 26 carriers are scheduled to be part of TAP by the end of this year, helping to create a more seamless and regional transit system.

Metro and its transit partners have been rolling out TAP for several years and Metro is monitoring TAP’s progress to determine its impact on fare evasion. The LASD and civilian security personnel provide added security on board trains and buses, as well as at transit facilities and stations. They randomly check patrons on trains and stations using electronic fare checkers to ensure proper payment is made.

  

  

A look at what some riders and readers are saying about Metro’s fare change proposal

Click above to see larger.

Click above to see larger.

Option2

As I dearly hope that you’ve heard by now, Metro is proposing a fare increase and changes in order to keep pace with rising costs. A public hearing will be held this Saturday, March 29, at 9:30 a.m. in the Board room at Metro headquarters adjacent to Union Station.

The two options proposed by Metro staff are above for those who have not yet seen them. The Metro Board is scheduled to vote on the fare changes at its meeting on May 22; the Metro Board may ask for changes to the fare proposals before voting on them. There is also more information about the changes on metro.net.

The following are comments from riders gleamed from various websites, including this blog. I think this is a good chance to see what people are saying while highlighting the agency’s response, as well as my own thoughts. Here goes:

ON OPTION 2 — OFF-PEAK VERSUS PEAK HOUR FARES

Sheriff Bart at Curbed LA: “Charging more for “rush hour” commuting is one way to help keep people in their cars….what a stupid idea. Eliminating transfer fees within a 90-min window is an idea way past due.”

The idea behind the second option was too look at a fare system that would encourage customers with more flexible schedules to ride outside of the rush hour, when seats are in the most demand and often completely filled on many buses and trains.

I’m certainly aware the second option has been criticized by others who also say the increases are too steep. Again, please keep in mind that the Metro Board of Directors has the discretion to choose either option and to make changes to those options before voting to approve one of the two options.

Continue reading

Motion asks Metro to implement a number of several tech initiatives

In July of last year, Los Angeles Mayor and Metro Board Vice Chair Eric Garcetti and Board Member Jacquelyn Dupont Walker authored a motion asking Metro staff to report back on several technology matters, including ticketing-by-smart phone, wi-fi access at Metro facilities and the possibility of creating an internet-based customer help desk.

Metro staff responded with the following report, which includes the original motion that shows some of the tech efforts underway — including the ability to add to a TAP card by smart phone — and others that are on the radar but need more work and/or funding [pdf here]:

In response, Garcetti and Supervisor and Metro Board Member Don Knabe have submitted a new motion asking staff to go :

One note: To see a list of some third-party apps that have been developed using Metro scheduling data, please click here and then click on the “third party apps” tab. Metro also has some mobile tools available, detailed at the same link.

As for wi-fi on the Gold Line, that was an effort originally pursued several years ago by the Community Redevelopment Agency. After the CRA was legislated out of existence, the project never moved forward.

Video and new staff report on combating fare evasion on the Orange Line

Above is a brief and concise reminder from the Los Angeles Sheriff’s Department to remember to tap your TAP card at the validator at Metro Rail and Orange Line stations. Even if a valid fare is loaded. If you don’t and you’re caught, you’ll likely receive a citation, usually for $75

Hey, let’s do the math on this!!!

Citation = $75

Fare = $1.50

$75 minus $1.50 = $73.50

Paying $73.50 more than you need to ride the bus…perhaps not the wisest investment you could make :)

UPDATE: A reader wisely suggested we include some information on why Metro requires riders to TAP. The reason: it prevents abuse of TAP cards, namely from people who load cash or passes on their cars but never actually use the cards — meaning they’re riding for free.

Below is the latest Metro staff report on the issue of increasing fare enforcement along the Orange Line, where two audits on two days this past December found fare evasion rates of 22 percent and 16 percent, respectively. A number of options are listed, including installation of gates, creating ‘virtual’ gates with arrays of TAP validators, more signage and even video surveillance.

Metro Rail gate latching continues this week

Gate latching on the Metro Rail system continues this week as the Mariposa, Aviation and Hawthorne stations on the Green Line are schedule to be latched on Wednesday, March 5, 2014 at 6 a.m. Los Angeles County Sheriff’s deputies are providing advance notification and patron assistance at the three stations beginning today through Friday, March 7 between the hours of 6 to 9 a.m. and 4 to 6 p.m.

Metro plans to latch the remaining Green Line stations by the end of May. On January 29, the Marine, Douglas and El Segundo Green Line stations were latched. All Metro Red/Purple, Blue and Gold Line stations equipped with gates are now latched. Once all latching is complete, 41 of 80 Metro Rail stations will be latched and turnstiles will not allow entry unless a TAP card with appropriate fare has been tapped at the gate.

TAP is a universal fare media that allows passengers to seamlessly transfer between rail and bus without having to dig into pockets or purses for change. Twelve agencies are currently part of the TAP network including Metro, Metrolink, Los Angeles Department of Transportation (including DASH buses), Access, Antelope Valley, Culver City, Foothill, Gardena, Montebello, Norwalk, Santa Clarita and Torrance.  By the end of 2014, a total of 26 agencies will be part of the TAP network including Long Beach Transit and Santa Monica Big Blue Bus.

Roundup of Thursday’s Metro Board of Directors meeting

A few items of interest tackled by the Metro Board at today’s monthly meeting:

•The Board approved Item 16 to provide $1.3 million for improvements to the Branford Street railroad crossing of Metrolink tracks in Los Angeles in the northeast San Fernando Valley. Improvements include pedestrian gates, roadway widening and additional warning signals.

•The Board approved Item 55 to rename the Blue Line’s Grand Station to Grand/L.A. Trade Tech and the Expo Line’s 23rd Street Station to 23rd St/L.A. Trade Tech. The Board also approved Item 56 to rename the Exposition/La Brea station to the Exposition/La Brea Ethel Bradley Station.

•The Board approved Item 58, a motion that asks Metro to implement an online database of previous Board of Director actions. At present, searching for motions and past actions is a crapshoot. The motion also asks for linking audio from Board meetings to reports — something that would, I suspect, be very useful to anyone who cares or is interested in actions taken by the Board of an agency with a multi-billion dollar annual budget.

•The Board approved Item 67, asking the Board to oppose AB 1941, which would add two members to the Metro Board to be appointed by the Assembly Speaker and the Senate Rules Committee, respectively. I included some background and thoughts on this legislation in a recent headlines — see the last item in this post.
•The Board approved Item 18.1, a motion asking Caltrans to report on difficulties that have emerged in the transfer of park-n-ride lots at Metro Rail stations from Caltrans to Metro. The motion begins: “Item No. 18 and Director Najarian’s accompanying Motion underscore the importance of Metro’s increasingly complex relationship with Caltrans.” If I am reading the remainder of the motion correctly, I think “complex” is a perhaps one way of saying “difficult,” at least on this issue.

•The Board approved Item 70, a motion asking Metro to seek ways to improve lighting and pedestrian access to/from the Universal City over-flow parking lot for the Red Line station.

Item 9, a motion to eliminate the monthly maintenance fee for ExpressLanes accounts that infrequently use the lanes and substitute a flat $1 fee on all accounts, was held and will be considered by the Board in April.