Metro’s mobile app — downloaded over 200,000 times and update coming soon!

Go Metro start-up screen

Go Metro v2.2.4 on iPhones

Hi Readers,

This is a quick update on our mobile app, Go Metro Los Angeles. The app recently surpassed 220,000 downloads. The device breakdown is roughly:

  • Over 100,000 times by Android devices
  • Over 120,000 times by iPhone/iPad devices

Additionally, 15 percent of all Apple downloads are from international customers (top countries: Canada, Australia, Germany, UK, France), while seven percent of all Android downloads are from international customers (top countries: Korea, Australia, UK, Mexico, Canada).

A new update of the app will be available for download the week of June 24th with these improvements:

  • Nextrip Rail Info (real-time rail arrivals)
  • June 2013 'shake-up' schedules (scheduled data automatically displays when cell data or wifi is not available)
  • Larger walking distance of up to one mile (by customer request – we heard you)
  • and some user interface revisions

I am including a few preview screen shots of the updated app showing Rail real time arrivals and scheduled arrivals. Work will also begin on Version 3.0 (a brand new version) of the app in July 2013, with a tentative release for Spring 2014.

The app integrates data, design, functionality, and real-time news from many Metro departments: Service Development & Performance Analysis, Creative Services Design Studio, Customer Relations, COO's Office, Construction Relations, Metro Library, Media Relations and Bicycle Planning. The app is designed and managed by Communications Web & Mobile Group.

Real time rail arrivals

Real time rail arrivals

Scheduled rail arrivals

Scheduled rail arrivals

 

Nextrip for Metro Rail now available; please let us know what you think

photo

Nextrip on an iPhone. Click above to visit Nextrip’s desktop version for Metro Rail.

The Nextrip program that currently provides real-time arrival information for bus service has been expanded to include real-time arrivals for Metro Rail.

There are multiple ways to access the Nextrip real-time train arrival information. It can be viewed on the web, via smart phone browser, by texting a Metro bus stop ID number to 41411 and via telephone by dialing 511 and saying, “Nextrip.” (A Nextrip Rail app is in development.) And coming up soon, electronic signs on the train platforms will show real-time arrival information rather than the scheduled arrival times displayed now.

While the program continues to roll out, riders should give themselves extra time to ensure they don’t miss the train. The service is brand new and still being tweaked. As always, let us know what you think. Is it working for you?

If using a smart phone to access real-time rail info, remember to enable Nextrip to use your current location if it asks. The Nextrip mobile site also allows you how to look up arrival times at all rail stations: on a smartphone, click on “menu,” then “select specific stop” and then select “Los Angeles Rail” from the next list. At that point, select the Metro Rail line and then select a station.

Go Metro mobile app update and a few tips

A round-up of notes on Metro's mobile app – Go Metro Los Angeles. What? You didn't know Metro had a mobile app, go get it — it's FREE!

iPhone software update screen

iPhone software update screen

1. A new version is available for download for iPhones, iPads and Androids. If you already have the app, you should have received an update notice on your respective devices. Customers pointed out the last update had a strange error of displaying arrival times out of order. Metro mobile developers tracked down the bug and quickly fixed it — however, submitting changes to the App Store and waiting for approval is another story. We appreciate all the feedback coming in via the app, emails, Twitter and Facebook.

2. Metro's mobile app has been downloaded more than 100,000 times by mobile users. Last checked — just over 55,000+ downloads for Android devices and 57,000+ downloads for iPhone devices. If you currently have the app, I'd love to hear from you — what do you like and hate about the app? What would you like to see in the future?

3. There are no current plans to build a Windows or Blackberry version. Sorry Windows and BB users — this is not out of preference, but rather budget and resources. Our online metrics indicate both Windows and BB customers make up less than three percent of online usage. BTW: as of last month (Dec 2012), over 50 percent of all web traffic visiting metro.net is coming from a mobile device — almost equally split between Android and iOS.

Fret not, there are alternatives for Windows and Blackberry users — have you tried Metro's mobile website, m.metro.net?

Continue reading

Nextrip website undergoing upgrades; impacting service

Here’s the news from Metro’s tech team about NexTrip:

Metro is currently upgrading its bus fleet management system (ATMS) on all of its fleet vehicles. Nextrip bus arrival service is temporarily affected during the transition, the Nextrip system is currently providing arrival predictions based on scheduled information (vs. real-time location information). Metro is working to complete the transition as soon as possible. We appreciate your patience and understanding.

Many of you have noticed this problem over the past couple of days. Hopefully it will be up and running soon. In the meantime, the service is either providing no updates or proving arrival times based on the schedule.

Go Metro Mobile App Update for iPhone and Android – Download Now!

A new version of Metro’s mobile app for iPhones and Androids is available for download! Go Metro Los Angeles v2.2 is a significant update with new features and technical upgrades. Some of the new features are described below.

Download from App Store Now
Download from Google Play Now

Android & iPhone

Go Metro v2.2 for iPhone

Go Metro v2.2 for iPhone

  • Mode specific icons for Bus and Rail
    Now when you click the Nearby feature, you’ll see separate graphic icons denoting Bus Stops vs Rail Stations.
  • “Refresh” arrival times for Bus Stops
    Let’s say you’ve favorited your most used Bus Stops (by clicking the Start button in the toolbar). Now by clicking the ‘Refresh’ button, revised Nextrip arrivals times will display on command.
  • Station amenities for Rail Stations
    There is a new button in the Rail Stations screens that will display detailed information about a station, including the number of bike lockers, bike racks, free parking spots and paid parking spots.
  • Save a Trip Planner itinerary and view offline
    Now when you save an itinerary, you’ve saved it offline onto the device and may view it without internet connection. This is useful if you are traveling in our Rail system or when internet connection has dropped.
  • User Interface updates for all versions
    Small user interface updates to make the app more pretty and consistent in the News and More screen :)

Android Only

  • When installing the app, Android customers can choose to save the app on a SD Card rather than the device
    The app is not huge, per se, but the scheduling data that supports the app is. This feature is a response to customers who have older Androids (or devices with tons of apps) that were filling up memory-wise and this option allows the customers to decide where they want to install the app.

iPhone Only

  • View Stops / Stations nearby me on a map or a list
    A feature already in the Android version, a new button allows you to view the closest Metro stops/stations visually on a map or a text list. Some customers are accustomed to viewing a map, some customers appreciate a list.

Check out some screen grabs after the jump!

Go Metro Android update with Expo Line added, and iPhone app update

Go Metro app in Google Play

Go Metro app in Google Play

[UPDATE] The Android app update is available for download NOW (!) from Google Play.

As many of you know, the new Go Metro smartphone app recently debuted in the Android store — here’s a Source post about the app’s many fine features. Since then, we’ve received some great feedback and have already submitted an update for the Android app. The update will include:

  • Adding the new Expo Rail Line to the transit data
  • Allowing the app to install on the SD Card, rather than the mobile device (just the app, not the database. We’ll work on allowing the database on SD card for June — in time for the Orange Line opening).
  • Performing an internal storage check before installing the app and database (this will save you a crash when you try to launch the app but there isn’t enough space on your device).

iPhone / iPad

As for iOS, we’re working to get the iPhone version of the app to the public as soon as possible. As of today, we’re still working on final technical revisions with the Apple Store’s technical staff. It’s a day-to-day process, but we hope to have this resolved soon.

Thanks for your interest and enthusiasm and we can’t wait to get you the app!

Metro launches new smartphone app — Android available now, iPhone and iPad next week

Go Metro for Android - Nearby and Nextrip screens

Go Metro on Android: Nearby feature and Nextrip data integrated into bus stops

[UPDATE] We’re still working on the final technical revisions with the Apple Store’s Tech / QA group. Its a day-to-day process, but we hope to have this resolved soon. Thanks for your enthusiasm and we can’t wait to get you the app.
— Lan-Chi Lam (Metro Web & Mobile Manager)

The wait is almost over — after extensive beta-testing, Metro’s new app is available in Android Play (formerly Android Market), and will be available in the Apple App Store next week. The new app – built from the ground-up – is called Go Metro Los Angeles, and is available for iPhones, iPads, and Android devices.

Metro’s first app was a chance for the agency to dip its toe into smartphone technology. This app, however, is a full-fledged effort to marry technology to transit and to make it easier for people to quick get the information they need to travel around town.

Full feature description and more screen shots can be seen on metro.net, but here are some highlights:

  • The app is free and is available for download NOW(!) in Android Play, and the Apple App Store next week.
  • The new app was built new from the ground up and will run on Android devices running OS 2.1 and up. On the iPhone and iPad, iOS 3.1 and up is required.
  • The new app can quickly access your location via your phone’s GPS and then show you the closest bus and rail stops. Want the phone to show you, for example, transit stops within 100 feet, 300 or 500 feet of your current location? Just select the distance in the app’s preferences.
Go Metro for Android - Nextrip and scheduled arrivals

Go Metro on Android: Nextrip bus arrivals and scheduled rail arrivals

  • Tap a transit stop on your map and the app will show you Nextrip real-time bus arrival information (if you’re on a cellular or wi-fi network) or scheduled rail arrival times. Not on a cellular network or wi-fi? You still will get a list of scheduled arrival times. By the way, we anticipate that Nextrip real-time rail arrival times will be available later this year.
  • Plan a trip from your location. Metro’s Trip Planner is integrated into the new app. Users can also “favorite” an itinerary.
Go Metro for Android - Trip Plan and Alerts

Go Metro on Android: Plan a trip from your location and select an alert

  • Users can download up to 170 different maps of bus and train routes as well as a bike map — and the maps can be used even when you don’t have any kind of internet connection. If your downloaded map has been updated by Metro, the app will send you an alert so that you can re-download the map within the app.
  • The app allows users to set up and receive alerts for Metro bus and rail, as well as road closures. Service Alerts, Planned Advisories, Destination Discounts, Fare information, Customer Center locations and Lost & Found info are integrated in the app. Alerts and notifications may be turned on and off in the app’s preferences — it’s up to you to decide what you want to receive.
  • Users can save a transit line, bus stop/train station, map or itinerary for fast access. It’s easy to remove and edit your favorites list in the settings part of the app.

Metro wants your feedback and comments to make the app better. Please use our online feedback form. You can also use the app to email Metro’s tech team any bugs you find — this can be done in the “More” section of the app. The app automatically collects your app and OS version to help Metro troubleshoot the problem.

iPhone screen shots after the jump.  Continue reading