Steven White, who runs the “Accidental Urbanist” blog, has a good breakdown of the revisions in the works to help Metro customers more easily buy and replenish TAP cards at Metro ticket vending machines.
If you’ve ever stood at a TAP Vending Machine, wondering where to start, how to continue, or when the transaction is finished, you may be pleased to hear this news: The TVM screens and software are getting a refresh.
Give credit to Metro, they understand that the current TVMs are confusing and have put together some new teams of people to address the problem. I was invited, along with some other bloggers and journalists, to view a preview of the new screens. At this point, it wasn’t a working beta on an actual machine, but the visual and experience design for what the process would be. The great thing about this meeting is that it was not a media presentation showcasing the finished new system, but rather a sneak peek at the in-progress ideas. Metro is stressing that these designs are not final, and that they want feedback on them as they continue to change and revise them before rolling anything out.
Please see Steve’s blog post for more details and his comments on the changes. He has also posted many more slides; please keep in mind that these are still in-the-works and not finalized yet.
I’ve loaded fares on my TAP cards at ticket machines so many times that I know the drill and it’s not a difficult task. That said, almost every time I wander near the machines with my Metro ID card around my neck, I find myself answering questions from customers.
And we certainly see many tweets such as this:
Helped confused newbie @metrolosangeles riders buy TAP card 2 ride Expo Line 2 get 2 Dodger Stadium. Metro must simplify ticket machines!