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@MetroLosAngeles Twitter Tuesday

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Welcome to Twitter Tuesday, a weekly feature here at The Source in which we’ll round up the latest Metro related tweets in the Twitterverse. To follow Metro on Twitter just search for @MetroLosAngeles. We recommend adding the #MetroLosAngeles tag to your tweets to get our attention.

And when it comes to complaints, the best way to get them addressed is to use the Customer Comment Form on Metro.net. There you can provide all the detail needed so that customer service reps may best address your problems.

#fail

tykejohnson @metrolosangeles another epic #tapcard fail. Shouldve known tap debit won’t work on express busses. Keep up the really logical work guys ;)

supermonkeymag SuperMonkey is cuffed @metrolosangeles b/c we cant use our #tapcard debit for zone fares but driver said we can prepay zones at check stores

igetrad well that sure didn’t work. the @metrolosangeles #tapcard stored value only got me rolled eyes and passive aggression on the 445.

FredCamino hey @metrolosangeles! stored value TAP doesn’t work AT ALL on express buses #fail

alloutattack @metrolosangeles Clearly the bus drivers have not been informed how to charge a day pass to a #TAPcard #tedious

skrooz So close 2 contributing 2 the deterioration of the ozone layer. NO parking space at @metrolosangeles Norwalk Station. Parked at Lakewood.

eellikealocal @metrolosangeles why is there 3 orange line buses just stopped when the bus is late????? #epicfail #metro

cindymariej Bus 3101 of @metrolosangeles : 2nd time in a row that I requested a stop, went to rear poer request, and driver skipped my requested stop

DavidCMurphy Just saw some Japanese tourists bewildered in Beverly Hills because there’s no 720 bus line # on the Wilshire/Beverly @MetroLosAngeles stop.

anyonebutgil @metrolosangeles lady in patsouras asking for yellow line bus to chinatown. she wanted gold line lrt inside union. better signage needed?

MaryKnabben Another failed day for @metrolosangeles. Again, had to wait over half an hour for a bus during rush hour! How is it possible…Explanationss

#win

paralegalmagic @metrolosangeles – Putting TAP cards inside the vending machine is #puregenius I am so glad you’ve started doing that. Tell Everyone!

ActOut Great to see Metro respond to my friends! RT @cindymariej: @metrolosangeles thank you very much.

saenz Decided to skip traffic tonight, taking @metrolosangeles to Staples Center for Lakers v Spurs.

davidklor I choose @metrolosangeles for my naps. Zzz…

Check out some #suggestions and #observations from our Twitter followers, after the jump. Continue reading →


@MetroLosAngeles Twitter Tuesday

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Welcome to Twitter Tuesday, a weekly feature here at The Source in which we’ll round up the latest Metro related tweets in the Twitterverse. To follow Metro on Twitter just search for @MetroLosAngeles. We recommend adding the #MetroLosAngeles tag to your tweets to get our attention.

And when it comes to complaints, the best way to get them addressed is to use the Customer Comment Form on Metro.net. There you can provide all the detail needed so that customer service reps may best address your problems.

Unresolved Tweet of the Year is finally resolved(!):

Kythera HAPPY ENDING! The dead sparrows at LAX have been taken care of! I hope the trapped one from this morning escaped alive… #metrolosangeles

Complaints and criticism:

MaryKnabben @metrolosangeles disappoints one more time!!!! The bus didn’t show up on time and then within 5 min it breaks down!!! GREAT SERVICE!!!!

thelittlefella On a crazy gold line train that stops every few feet for the past 3 stations. Hoping I don’t get stranded by @metrolosangeles.

JR092 @metrolosangeles why do you guys make so difficult to get a reduced tap card for college students?

thephotologue @metrolosangeles Waiting at 7th St. at CSULB for Line 577 heading to downtown LB at 11:49 am and it sped right past me. Not cool at all :-(

Kythera The 108 which was supposed to get to Fox Hills Mall at 9:36am rolled up at almost 9:50. #notamused #metrolosangeles

Gatoona Hey @Metrolosangeles, most of your bus drivers don’t know about the new cash value TAP system, and some machines can’t validate them.

koffiekommie @metrolosangeles I’m tired off all these bus detours on the Blue Line! When is the Expo Line (train to nowhere) going to be completed?!?

smrtmnky @metrolosangeles 8217 EB 117 driver was being belligerent w/passenger and then stopped veh. Would not continue or allow us to get off

thatwordgrrl @metrolosangeles Why is the stored value system not fully in place now? This is why LA public transportation is so broken.

adamlarue @metrolosangeles You need to tell your #blueline drivers to be ready at the depot when it’s time for a switch. We waited ten minutes. #fail

Kudos and Compliments:

jonthelam This is good. Catching back to back @metrolosangeles buses (217/222). I should be home in no time.

cavallin Took @metrolosangeles greenline for 1st time- beats the 105 any day!

shadowkatie Thanks @metrolosangeles for the TAP cards in the ticket machines @ H’wood/H’land! After 19 months of daily riding, I now have a TAP card!

Observations in transit and some good ideas, after the jump. Continue reading →


@MetroLosAngeles Twitter Tuesday

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Welcome to Twitter Tuesday, a weekly feature here at The Source in which we’ll round up the latest Metro related tweets in the Twitterverse. To follow Metro on Twitter just search for @MetroLosAngeles. We recommend adding the #MetroLosAngeles tag to your tweets to get our attention.

And when it comes to complaints, the best way to get them addressed is to use the Customer Comment Form on Metro.net. There you can provide all the detail needed so that customer service reps may best address your problems.

Snapshots:


kenyaw Now that my commute to #Compton has ended I will miss @metrolosangeles & #BlueLine Thanks for the rides from #LB!http://plixi.com/p/72264438

Complaints and criticism:

MrGilpin The silver line always seems to take FOREVER @metrolosangeles

HecAndrade On the @metrolosangeles 550 and just spotted TWO roaches. Great!

igetrad yeah, it’s not like I had a choice RT @TransitTVLA: @igetrad Thanks for watching! Woohoo #Metrolosangeles

tykejohnson @metrolosangeles lol @tapreadycard . foolishly thought #metro was implementing a logical debit tap fare card. went to site, let down. #fail

DaftElf @metrolosangeles :: Can Blue Line drivers @ 7th/metro tell Red Line is unloading? Always leaving w/ empty seats & people running up stairs.

PBunches No word on why the 720 bus is on detour on either @metrolosangeles or on metro.net but you should expect delays.

HecAndrade Where’s the @metrolosangeles 550? Oh, nowhere to be found. Surprise.

tykejohnson @metrolosangeles “we’re 2 minutes ahead of schedule. Gotta wait.” Can we please all stop the lie that busses run on ANY timetables. #metro

Kudos and Compliments:

soulbarn HUZZAH! @metrolosangeles finally institutes cash-value TAP cards. Now, let’s get NY-style bulk ride discounts.

thelittlefella Hallelujah! @metrolosangeles: Ticket machines that sell TAP cards and stored value coming to Metro Rail station near you.

mysocalledtweet I have to find another excuse to take Metro often. I wanna tap, tap, TAP too!

the_anty Finally! RT @metrolosangeles: Ticket machines that sell TAP cards/stored value coming to Metro Rail station near you.

alloutattack @metrolosangeles Adding “stored value” to my TAP card was fast & strangely satisfying. However SV term is too clunky for a service roll out.

Observations in transit and a few good ideas, after the jump. Continue reading →


@MetroLosAngeles Twitter Tuesday

Posted by

Welcome to Twitter Tuesday, a weekly feature here at The Source in which we’ll round up the latest Metro related tweets in the Twitterverse. To follow Metro on Twitter just search for @MetroLosAngeles. We recommend adding the #MetroLosAngeles tag to your tweets to get our attention.

And when it comes to complaints, the best way to get them addressed is to use the Customer Comment Form on Metro.net. There you can provide all the detail needed so that customer service reps may best address your problems.

Snapshots:

@metrolosangeles would be nice if the busdrivers were told this information

tykejohnson @metrolosangeles would be nice if the busdrivers were told this information http://twitpic.com/3r2k42

Complaints and criticism:

ohaijoe @metrolosangeles Mind teaching 20 line how to deal with cyclists in #dtla ? Safe passing/following dist., lay off the horn, etc. #bikela

sunny_Menagerie @metrolosangeles you need to lower bus costs bc your service is horrible

sunny_Menagerie @metrolosangeles i honestly dont feel safe when crazy homeless people are on the bus…youre gonna end up being sued when one attacks

Kudos and Compliments:

Kythera Good morning thus far, with the 108 right on time! #metrolosangeles

kenyaw Wow. @metrolosangeles announced over the #Compton station loudspeaker that SB trains board on the LA (NB) side tonight. Thanks! #GoodService

Observations in transit plus a few good ideas, after the jump. Continue reading →


@MetroLosAngeles Twitter Tuesday

Posted by

Welcome to Twitter Tuesday, a weekly feature here at The Source in which we’ll round up the latest Metro related tweets in the Twitterverse. To follow Metro on Twitter just search for @MetroLosAngeles. We recommend adding the #MetroLosAngeles tag to your tweets to get our attention.

And when it comes to complaints, the best way to get them addressed is to use the Customer Comment Form on Metro.net. There you can provide all the detail needed so that customer service reps may best address your problems.

Snapshots:

kenyaw The new pedestrian detour @metrolosangeles #Compton sta is not cool. Have to walk 1500' around construction.

kenyaw The new pedestrian detour @metrolosangeles #Compton sta is not cool. Have to walk 1500′ around construction. http://plixi.com/p/69330323

Complaints and criticism:

Kythera Got to Slauson/Alviso at 9:05am. 9:20am now, and still no 108. Yep, it’s Monday… #metrolosangeles

MissGwenn @metrolosangeles I don’t understand TAP card! Need to get one for me and my 8 year old but last night it chargd $75 good to the 31st of Jan?

koffiekommie Another power outage @metrolosangeles, REALLY!?

smrtmnky @metrolosangeles your NB 212 routes are in severe need of review. I have been at Prairie/Century since 5:40PM

HecAndrade Bought a monthly TAP card to ride @metrolosangeles buses w/o having to carry change. STILL have to pay xtra for “express” lines.

Observations in transit plus a few good ideas, after the jump. Continue reading →


@MetroLosAngeles Twitter Tuesday

Posted by

Welcome to Twitter Tuesday, a weekly feature here at The Source in which we’ll round up the latest Metro related tweets in the Twitterverse. To follow Metro on Twitter just search for @MetroLosAngeles. We recommend adding the #MetroLosAngeles tag to your tweets to get our attention.

And when it comes to complaints, the best way to get them addressed is to use the Customer Comment Form on Metro.net. There you can provide all the detail needed so that customer service reps may best address your problems.

Snapshots:

Blue Line Seat

kenyaw
Good Morning #LA #Longbeach Car 155B is Exhibit A for an @metrolosangeles #BlueLine 20 yr overhaul new seats pls http://plixi.com/p/67847941

George Bush Airport

ZachBehrens
I wish @metrolosangeles would do this w/signage at escalators (seen @ George Bush Intercontinental Airport): http://twitpic.com/3mfhlf

Go Metro Billboard

johnny__young
Well done @metrolosangeles http://plixi.com/p/67475860

Complaints and Criticism:

vegancollection
Hey @metrolosangeles. Smart spending $154 mill on TAP machines yet you still stop people to physically SEE the card, not if it’s valid.

Fabulous… The 108 was a whole 15 minutes late this morning, rolling up to Culver City Transit Ctr. @ 9:45. #metrolosangeles

hnjohnso
Dear @metrolosangeles, stranding someone in Union Station is a terrible, terrible birthday present slash welcome back to Los Angeles. Fail.

cookiebandit
720 bus drove over a big ol’ tree branch and started spewing smoke from tires. Great way to start the new year w @metrolosangeles.

tykejohnson
@metrolosangeles I hate u transit tv. I hate u transit tv. I hate u transit tv. I hate u transit tv. I hate u transit tv. I hate u trasnsit

Compliments, good ideas and observations in transit, after the jump. Continue reading →


@MetroLosAngeles Twitter Tuesday (Wednesday Edition)

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Welcome to Twitter Tuesday, a weekly feature here at The Source in which we’ll round up the latest Metro related tweets in the Twitterverse. To follow Metro on Twitter just search for @MetroLosAngeles. We recommend adding the #MetroLosAngeles tag to your tweets to get our attention.

And when it comes to complaints, the best way to get them addressed is to use the Customer Comment Form on Metro.net. There you can provide all the detail needed so that customer service reps may best address your problems.

Twitter Tuesday on a Wednesday! Surprise! More like “oops!” As Milli Vanilli once said, “blame it on the rain.”

One of our goals with Twitter Tuesday has been to rescue tweets from the void of the internet and hopefully getting some Metro eyeballs on what riders are talking about on a daily basis. While Metro has beefed up the service alerts side of its Twitter initiative, many riders (understandably so) expect there to be a better customer service element to @MetroLosAngeles. As it stands, the established customer service protocol is to contact Customer Relations with complaints and issues.

We’ve tried to make sure our Twitter followers are aware of this, but as is evident from the tweet that follows, work still needs to be done.

Unresolved Tweet of the Year:

Kythera Dear Metro Claus… For Christmas, I would like to see these guys finally taken care of. ;_; #metrolosangeles http://twitpic.com/3i4n8k
One of @MetroLosAngeles’ most prolific tweeters, @Kythera, first tweeted about dead birds at the LAX City Bus Center back in August. We pointed @Kythera to Customer Relations, the department equipped to handle and resolve such complaints. @Kythera took our advice and contacted Customer Relations, and we followed up just be sure. Customer Relations told us that it wasn’t clear whether the responsibility to clean up the mess was in the hands of Metro or Los Angeles World Airports.
Four months later, the question – and the birds – still remain.
Complaints and Criticisms:
sallywasmyride Sardines in a can on the blue line. @metrolosangeles
kenyaw Still wondering why @metrolosangeles doesn’t update patrons at platforms when trains are delayed, unlike @SFBART #transit #snark
ZachBehrens It boggles my mind @metrolosangeles has a bus leave a subway station when 2 trains arrive, zero time to transfer, leaves ppl waiting 20 mins
CoasterMatt Hey @metrolosangeles – when people pay $75 a month for the ‘privilege’ of riding, how about having some buses more than once an hour?
sebastian_santo @metrolosangeles Shame on you! Your driver of the line 20 eastbound just passed by a lady and didn’t stop in the middle of the rain Car#6535
NathanUnbound Had a delightful @metrolosangeles trip with @lemlove down to South Pas…until the power went out & we had to evac! http://yfrog.com/h0gr2gj
Waltarrrrr @MetroLosAngeles as much as I enjoy your TransitTV, I really don’t enjoy shielding my 4 y.o. kid from seeing Clay Duke shooting people on it
rsrramirez Holiday #FAIL to 419 driver who wouldn’t pick me up in rain said not taking passengers @metrolosangeles #la #losangeles
TheKrysten Thanks a dozen, @metrolosangeles, for nixing so many bus lines and times. Thanks to your “planning” it’s impossible get somewhere now!
cookiebandit @Metrolosangeles too many people on 720 – doors closed b4 i could exit. Took like the whole bus shouting back door 4 the driver 2 open door

Kudos and Compliments:
MobilityMaven Took train and DASH to work to stay off rainy roads. Arrived safe with low stress, relatively dry. Thanks to @metrolosangeles @ladottransit
kenyaw It’s great that the @metrolosangeles #BlueLine driver announced the reason for delays this am (damaged wires).
Kythera Phew! Finally a good transit day in all this rain! #metrolosangeles
Some good ideas and observations in transit, after the jump. Continue reading →

@MetroLosAngeles Twitter Tuesday

Posted by

Welcome to Twitter Tuesday, a weekly feature here at The Source in which we’ll round up the latest Metro related tweets in the Twitterverse. To follow Metro on Twitter just search for @MetroLosAngeles. We recommend adding the #MetroLosAngeles tag to your tweets to get our attention.

And when it comes to complaints, the best way to get them addressed is to use the Customer Comment Form on Metro.net. There you can provide all the detail needed so that customer service reps may best address your problems.

Complaints and criticisms:

cookiebandit Great, 720 bus breaks down at la cienega. What a way to start a morning. @metrolosangeles

emiglio I feel like @metrolosangeles decided to cut the 780, 750, and 714 bus lines without actually ever riding them. Never seen an empty one.

JoeQuality @metrolosangeles When will RapidBus.net work again? All routes have been “unavailable” for months.

cristal19 In the 4.1 miles from La Brea 2 Vermont, I passed SEVEN buses on Wilshire. WHY!?! It was 2:30, not rush hr @metrolosangeles #needadamnsubway

alexdecordoba Bus 9051 nearly hit me on Sunset, didn’t use mirrors or signal when pulling into traffic. #BikeLA @bikemetrp @metrolosangeles

kneel28 Boo all @metrolosangeles board members for caving to NIMBYs and voting to exclude Condo Canyon from #WilshireBRT

ZachBehrens Just saw a @metrolosangeles red line train leave 2 minutes earlier than scheduled, based both on my phone and clocks on station screens.

superjanna This Sunday will bring maybe the most depressing biannual Metro changeover EVER. R.I.P. Line 920 & Weekend 780 :’( @metrolosangeles

PBunches And guess what @metrolosangeles… Apparently Google Transit file is too big to load onto my mobile browser. Can you fix your trip planner?

PBunches @villaraigosa @ericgarcetti Please see what you can do to help commuters by getting @metrolosangeles to fix their mobile trip planner.

anyonebutgil @metrolosangeles bus 38 towards usc at olive/18th so damn confusing. picks up on the southeast side? say what?!?

Kudos and compliments:

ZachBehrens New schedules for @metrolosangeles went into effect yesterday, and today’s new bus driver is a pro–on time like no other!

Good ideas and observations in transit, after the jump. Continue reading →

@MetroLosAngeles Twitter Tuesday

Posted by

Welcome to Twitter Tuesday, a weekly feature here at The Source in which we’ll round up the latest Metro related tweets in the Twitterverse. To follow Metro on Twitter just search for @MetroLosAngeles. We recommend adding the #MetroLosAngeles tag to your tweets to get our attention.

And when it comes to complaints, the best way to get them addressed is to use the Customer Comment Form on Metro.net. There you can provide all the detail needed so that customer service reps may best address your problems.

Complaints and criticisms:

CoasterMatt Hey @MetroLosAngeles! in what freakin’ universe is 1 bus every hour ‘CONVENIENT’?

kapope @metrolosangeles, the 108W is 15 min. late. I worry that it may not come at all.

sunny_Menagerie @metrolosangeles so you’re cutting lines and times but still charging 75 a month? #ridiculous

eddiethelazor Two is a couple; three is a crowd. I just got left behind since their was already two bikes waiting on @metrolosangeles Line 656.

mightymendoza Dammit the @metrolosangeles bus I was going to take back from Trader Joes stopped running. Now to walk 2 miles home. #fail

intellichick Dear @metrolosangeles why have already missed 2 35/335 buses? I have been standing here for both of them.

PBunches I don’t care how much @metrolosangeles enhances Line 14, it’ll never get from Vermont to La Cienega in 20-25min like the 714 does. Not cool.

sirinya47 Also, I just saw a cockroach on my @metrolosangeles bus. Gross.

Kythera Sigh. A fantastic track record finally broken by westbound 108 that was 10 minutes late. #metrolosangeles

notposimatt @metrolosangeles plz post signs if a bus isn’t going to stop somewhere been at 1st and olive in burbank waiting for the 92 for over an hour

nosaenz @villaraigosa stop calling LA a world class city until you give us an airport and public transit worthy of such praise cc: @metrolosangeles

Kudos and compliments:

cindymariej Seriously, LA: @metrolosangeles is pretty convenient and useful

lrgmnky Riding around on @metrolosangeles is SO easy with Google Transit. Wish I could do this at home. I’m looking at you, @cincinnatimetro

Good ideas and observations in transit, after the jump. Continue reading →

@MetroLosAngeles Twitter Tuesday

Posted by

Welcome to Twitter Tuesday, a weekly feature here at The Source in which we’ll round up the latest Metro related tweets in the Twitterverse. To follow Metro on Twitter just search for @MetroLosAngeles. We recommend adding the #MetroLosAngeles tag to your tweets to get our attention.

And when it comes to complaints, the best way to get them addressed is to use the Customer Comment Form on Metro.net. There you can provide all the detail needed so that customer service reps may best address your problems.


Complaints and criticisms:

Flitz @losangelesmetro I am sick & tired of the 704 to Santa Monica passing by my bus stop full because you fail at scheduling @metrolosangeles

wiyum 11 minutes, 7 720s and a 920 later, still no westbound 20 =(. Wilshire/Fairfax. I should’ve walked.

CarlessValGirl #metrolosangeles the 165 westward is 17 minutes late. According to metro.net it was supposed to come at 4:40. This makes no sense. #fail

killerforhire oh my god, @metrolosangeles is discontinuing the 750 on the weekends?!!!!

killerforhire and @metrolosangeles is discontinuing 780 weekend service? i need a chance to breathe…

killerforhire OK, WHAT? CUTTING THE 920?! @metrolosangeles why have you done this to me?

Tegustamegusta @MetroLosAngeles Can you please hire workers who stop the bus where they’re supposed to instead of leaving passengers stranded?

Kudos and compliments:

phillipkent the mta operator on the rapid 733 right now totally made my day. Happy and lively announcements with an old school hat :) @metrolosangeles

TroyBeast BEaST Thanksgiving ever! thanks to @Amtrak_CA @metrolosangeles for getting me back to LA & #Pasadena safely. now to recover.

Observations in transit:

anyonebutgil saw a @metrolosangeles bus being towed today. was probably the saddest thing ive seen in a long while.

Waltarrrrr I’m such a transit geek. Got all fanboy when @MetroLosAngeles CEO, Art Leahy passed me at Union Station right now. #metrolosangeles.