South Bay Service Council hosting special meeting Wednesday evening to discuss Metro bus lines 210 and 710

The Metro South Bay Council will host a special evening meeting tomorrow, Wednesday, February 27, at 6 pm to receive public input on Metro Lines 210 and 710 serving Crenshaw Blvd.

All of the Metro Service Councils have selected specific lines in their regions to develop ideas on how to improve Metro Bus on these corridors. The South Bay Service Council is asking the public to attend and share their suggestions about improving service on Lines 210 and 710 at tomorrow’s special meeting.

The meeting will be held at Baldwin Hills Crenshaw Plaza, First Floor Community Room (between Sears and the LAPD Substation, by Stocker Street entrance), 3560 Martin Luther Kings Jr Blvd, in the City of Los Angeles. If you are not able to attend the meeting, but would like to submit recommendations about either or both of these routes to the Service Council, please send your comments to servicecouncils@metro.net.

For more information about this corridor study, and all of the corridor studies being conducted by Metro Service Councils, click here to read a previous posting on the subject.

@Metrolosangeles Twitter Tuesday

Welcome to Twitter Tuesday, our roundup of the latest Metro related tweets. To get our attention, add the #MetroLosAngeles tag to your tweets and subscribe to our feed if you haven’t already. For specific complaints and customer service, please use the Customer Comment Form on metro.net.

If having problems viewing this post on your browser, please see part one and part two on the Storify website.

Many more tweets posted after the jump!

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@Metrolosangeles Twitter Tuesday, Feb. 19 edition

Welcome to Twitter Tuesday, our roundup of the latest Metro related tweets. To get our attention, add the #MetroLosAngeles tag to your tweets and subscribe to our feed if you haven’t already. For specific complaints and customer service, please use the Customer Comment Form on metro.net.

If having problems viewing this post on your browser, please see part one and part two on the Storify website.

Many more tweets posted after the jump!

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Metro to hold public workshop on improving bus service along Crenshaw Boulevard

Metro’s South Bay Cities Service Council invites the public to attend a special workshop to discuss options on how to improve current bus service on Metro lines 210 and 710, which run between Hollywood/Vine Station and South Bay Galleria and Wilshire Center to South Bay Galleria via Crenshaw Blvd. The meeting details are as follows:

Time: Wednesday, February 27 at 6 p.m.
Location: Baldwin Hills Crenshaw Plaza
First Floor Community Room (between Sears and the LAPD Substation by Stocker Street entrance)
3650 Martin Luther King Jr. Blvd.
Los Angeles, CA 90008

The meeting location can be reached by Metro Bus 40, 105, 210, 705, 710, and 740. Free parking is available. For more routes or connections, use Trip Planner or call 323.GO.METRO. Those who cannot attend can also submit comments via email to servicecouncils@metro.net.

The public is also invited and encouraged to attend the regular monthly Service Council meetings to provide input on Metro service in their area. The Metro South Bay Service Council usually meets on the second Friday of each month at 9:30 a.m. at Inglewood City Hall, located at 1 W. Manchester Blvd.

Upon request, sign language interpretation, materials in alternative formats, interpreters, and other accommodations are available to the public for Metro-sponsored meetings and events. All requests for reasonable accommodations must be made at least three working days (72 hours) in advance of the scheduled meeting date. Please telephone 213.922.4600 Monday through Friday between 8 a.m. – 5 p.m. The TDD line is 800.252.9040.

Focus group says that these redesigned screens on Metro ticket machines are a big step in right direction; what do you think?

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What do you think? Are we on the right track with these new screen designs?

A focus group on Tuesday — the third focus group so far — indicated that ticket vending machine redesigns by Metro’s Creative Services Staff are headed in the right direction.

All of the participants were impressed with the new designs and provided helpful feedback to further refine the screens. They assured Metro that the new screens were a vast improvement over the existing screens and were “very clear and self-explanatory.”  Another participant noted, “I don’t have to concentrate and look for the options. They are very clearly organized.”

One new addition is a more prominent selection screen with 10 different languages, which will make purchases easier for limited-English customers and tourists from abroad. Other improvements include more understandable terminology and less jargon, simpler screens with fewer options and more intuitive selections and more explanations of options — which hopefully will mean less pushing of the ‘help’ button for customers.

The new screens will help all riders purchase and reload TAP cards more quickly and easily, a big help to both rail and bus riders. Bus riders are now using TAP cards more than ever before. Preliminary results from the most recent bus survey conducted by Metro Research show that about seven in 10 bus riders are now using TAP cards to pay for their fares. This is up from about five in 10 in the previous quarter.

What do you think? If you’re leaving a comment, please be as specific as possible about what you like or don’t like or any suggestions that you may have.

@Metrolosangeles Twitter Tuesday, Feb. 12 edition

Welcome to Twitter Tuesday, our roundup of the latest Metro related tweets. To get our attention, add the #MetroLosAngeles tag to your tweets and subscribe to our feed if you haven’t already. For specific complaints and customer service, please use the Customer Comment Form on metro.net.

If having problems viewing this post on your browser, please see part one and part two on the Storify website.

Many more tweets after the jump!

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@Metrolosangeles Twitter Tuesday, Feb. 5 edition

UPDATE: I’m having some problems with Storify this morning and getting the scroll bar to show up in posts. 

SECOND UPDATE: After spending the last 30 minutes screaming at my computer screen, I still can’t figure out why the scroll bar disappears when posts from Storify are embedded into our blogging software (WordPress). I’ve asked our tech folks to take a look — and if any readers have any bright ideas, let me know. Until then, it’s probably best to read Twitter Tuesday on Storify — see the links below. 

Welcome to Twitter Tuesday, our roundup of the latest Metro related tweets. To get our attention, add the #MetroLosAngeles tag to your tweets and subscribe to our feed if you haven’t already. For specific complaints and customer service, please use the Customer Comment Form on metro.net.

If having problems viewing this post on your browser, please see part one and part two on the Storify website.

Many more tweets posted after the jump!

Continue reading

New customer survey: what do you want in a bus headway sign?

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Metro manages a fleet with 2,228 buses that averages more than one million weekday boardings. Our buses traveled over 70 million miles in 2012!

It is a big job to make sure everyone knows where all of these buses are headed. We could use your help ensuring that we communicate our bus destinations as clearly as possible.

Just click on the link below to take a short survey about bus headsigns. You could be one of five winners of a monthly TAP card! (You will have to fill out contact information to be eligible for the contest.)

Survey Link

Photo: Metro.

Photo: Metro.

Metro to redesign screen options on TAP card vending machines with feedback from focus groups

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Metro recently eliminated paper tickets in favor of TAP cards – the reusable card stores passes and money. This cuts down on waste and makes buying and validating tickets easier. It will also be necessary for entering the turnstiles at all Metro Rail Stations, which are scheduled to be latched later this year.

As part of this process, Metro is updating the software on its TAP vending machines (TVMs) to make it easier for customers to purchase and reload TAP cards.

Recent focus groups of infrequent rail riders were conducted by Metro Research for the TAP group in both English and Spanish. The participants found that the current TVMs are difficult to use for first-time Metro riders (think tourists and event-goers as well as new riders). Participants said that the initial screen had too many options and was confusing.  They also said it was not clear how much the fare cost and that a reduced fare for seniors and disabled riders was actually offered on the machines. They also said it wasn’t clear when they could travel at a reduced rate.

TAP instructional posters posted in direct proximity to the TVMs appeared to make no difference as focus group participants said they were solely focused on the machine and the transaction.

The focus groups also previewed a couple of alternatives for a redesigned TVM screen.  The mock-ups were designed by the award-winning Metro Creative Services staff.  The focus groups saw the new design flow as less confusing, more intuitive and more user-friendly than the current screens. Follow-up focus groups will interact with the new software once it is loaded onto test TVMs at Metro headquarters.

What do you like or dislike about our current ticket vending machines? What would you like to see changed about them?