Help improve The Source by taking our reader survey

The Source last week hit a milestone: one year of Metro blogging!

At its core, The Source is all about communication. As scribes, we can’t build the rails, raise the funds or make the buses show up on time. But we can tell you how the agency is dealing with these issues, inform you of the challenges faced, tell you how to best take advantage of what’s there now and even give you an outlet to voice your two cents on all of this.

Admittedly, the government blog is a new beast on the media landscape and can be hard to define. The Source is a lively mix: part news, part PR, part promotion, part interactive communication and — hopefully — fun and readable.

But instead of patting ourselves on the back for making it this far, we’re turning to you, our readers, to tell us how we’re doing and how we can do better.

With that in mind we’ve put together the 2010 Reader Survey and we encourage you to take a few minutes to fill it out. Doing so will help us better define who our readers are and what they want — and focus our resources appropriately.

You can take the survey here: http://thesource.metro.net/2010readersurvey/


Twitter Tuesdays

Welcome to Twitter Tuesday, a weekly feature here at The Source in which we’ll round up the latest Metro related tweets in the Twitterverse. To follow Metro on Twitter just search for @MetroLosAngeles. We recommend adding the #MetroLosAngeles tag to your tweets to get our attention.

And when it comes to complaints, the best way to get them addressed is to use the Customer Comment Form on Metro.net. There you can provide all the detail needed so that customer service reps may best address your problems.

Rants:

HLP90042 This is just a friendly reminder that @MetroLosAngeles is still willing to spend Billion$ to build a 710 freeway tunnel: http://is.gd/gkGvh

Waltarrrrr @metrolosangeles I love you, really I do. But the abundance of sketchy people I’ve encountered system-wide today is wearing me down.

hnjohnso Why does it seem like all of @metrolosangeles‘ public meetings are during the work day?

jclay3 If I lose my job, Im starting a ClassAction against @metrolosangeles! If the bus is sked2come at 9.35 it shouldn’t come at 9.27!

kitmae taking the @metrolosangeles blue line to cheer for @christeeeenuh at la live!

kitmae yay @christeeeenuh!!!!! sorry @metrolosangeles is ruining our lives right now.

CoasterMatt Hey @metrolosangeles Why do some of your Orange Line operators drive so slowly/stop & wait at every station?

ismileo @metrolosangeles “tell us why you ride, win a weekly pass” lame prize. Why not a monthly pass the VERY least?

Observations:

GayTownKTown @metrolosangeles sheriffs checking fare on red line – 1st time I’ve seen the “undercover” agents HLP90042 Besides the @metrolosangeles maintenance delays, McDonalds is also filming a snow scene at the Gold Line’s Sierra Madre Villa Station today.

helittlefella Taking the gold line to East LA. I can’t wait until @metrolosangeles extends it to Whittier!

NOTE TO HELITTLEFELLA: Actually, Metro is in the process of studying an extension of the Eastside Gold Line to either South El Monte or Whittier. Here is the project’s website

Props:

michael_brendan thanks to @metrolosangeles for making a totally usable transit system for LA

Juan_Matute @metrolosangeles thank you for getting #tourdefat and #redlinebarcrawl home safety and cheap

CicLAvia Big thanks 2 @metrolosangeles especially busdrivrs & railoperatrs, & @BikeMetro 4 supportng #CicLAvia #101010 http://wp.me/ptnzJ-y0

kenyaw Great @metrolosangeles driver on the #BlueLine today NB from #Longbeach lead car #156A, she opened the doors as I ran to the train platform.


@MetroLosAngeles Twitter Tuesday

Welcome to Twitter Tuesday, a weekly feature here at The Source in which we’ll round up the latest Metro related tweets in the Twitterverse. To follow Metro on Twitter just search for @MetroLosAngeles. We recommend adding the #MetroLosAngeles tag to your tweets to get our attention.

And when it comes to complaints, the best way to get them addressed is to use the Customer Comment Form on Metro.net. There you can provide all the detail needed so that customer service reps may best address your problems.

Rants:

Kythera Stood at Slauson/Alviso waiting on the westbound 108 from 9:10 to 9:26. Not looking like a good morning… #metrolosangeles

Quyntin @metrolosangeles do your job, be on time. thnX a bundles

cindymariej 96 bus @metrolosangeles just cut off 3 lanes of traffic at Rowena/Fletcher to make a left turn #311

CarlessValGirl #metrolosangeles, I need to be honest w/ you. The reason I’ve not complained about service lately is because I’ve been riding my bicycle.

ActOut Why does it have to be announced on the @metrolosangeles bus “Stop requested” and to use rear exit, but not what the next stop is? Grr! #fb

CoasterMatt Once again, at the mercy of @metrolosangeles and it’s wonderful system. I wonder if the drivers paychecks arrive as sporadically as the bus?

Grahas @metrolosangeles UGH! That does not go far enough west. it should go to VA and beyond. The city of Los Angeles will never get anything right

dhunter682 @metrolosangeles Please work to reduce the stop-and-go operation of the Red line – it’s very unpleasant.

GayTownKTown @metrolosangeles recommends purple line sans Crenshaw – sad day :-(

kapope @metrolosangeles, the 108 into the Marina (which is scheduled every 3 hours on weekdays) is late again.

Kythera @metrolosangeles All three of these guys are still in the net. It’s been an awfully long time… http://twitpic.com/2xtdwe

Continue reading

Why You Don’t Ride: C.B., Venice

Why You Ride (or Don't)Why You Ride (or Don’t Ride)‘ is a series where you, our faithful readers, share your transportation routines in L.A. and your thoughts on how to make things better – read more about the concept here.

Want to share your story? Take the survey here if you ride transit regularly, or take this one if you don’t ride.

Who You Are:

Name: C.B.
Occupation: Self employed
Location: Venice

Your Transportation Routine:

How often do you drive and for what purpose?

We don’t unless we have to travel distances.

Where are you typically traveling from and going to?

Exploring parts of LA

How many vehicles do you or your family have?

One.

How long does your commute typically take?

Work at home – but would love to explore the city without driving.

Briefly, how would you describe your typical driving experience? Love it, deal with it, or hate it?

I hate it. There has to be a better way.

On average, what do you spend each month on transportation?

Less than $50

Do you use any forms of alternative transportation?

We walk everywhere within a 5 mile area!!

Why do you drive?

Unfortunately , L.A. is so spread out with poor express bus service.  The Expo Line will be interesting.

Continue reading

Why You Ride: Fernando R, Norwalk

Why You Ride (or Don't)Why You Ride (or Don’t Ride)‘ is a series where you, our faithful readers, share your transportation routines in L.A. and your thoughts on how to make things better – read more about the concept here.

Want to share your story? Take the survey here if you ride transit regularly, or take this one if you don’t ride.

Who You Are:

Name: Fernando R
Occupation: Accounting Technician
Location: Norwalk

Your Transit Routine:

How often do you take transit and for what purpose?

I take it 7 days a week. I use it 5 days a week for work and I use it on weekends for pleasure.

Where are you typically traveling from and going to?

During the week I take Metro from Norwalk to Carson and on weekends I take it to Long Beach, Hollywood, West Hollywood, North Hollywood and now Santa Monica.

What lines/routes do you take?

During the week, I take the green line from Norwalk and transfer at the Avalon Station to take #53 to Carson.

Weekends, I take the Green Line to the Blue Line to the Red Line or #460 to the Red Line.  I also take #4 to Weho or Santa Monica from the Red Line depending where I’m going.

How long does it typically take?

To work about 45 mins.  On weekends an hour to two depending where I’m going.

Briefly, how would you describe your typical transit experience? Love it, deal with it, or hate it?

I love it!

On average, what do you spend each month on transportation?

$50 – $100

Why do you take transit?

I take because it’s cheaper than gas and because I don’t have to worry about drinking and driving on weekends.

Continue reading

@MetroLosAngeles Twitter Tuesday

Welcome to Twitter Tuesday, a weekly feature here at The Source in which we’ll round up the latest Metro related tweets in the Twitterverse. To follow Metro on Twitter just search for @MetroLosAngeles. We recommend adding the #MetroLosAngeles tag to your tweets to get our attention.

And when it comes to complaints, the best way to get them addressed is to use the Customer Comment Form on Metro.net. There you can provide all the detail needed so that customer service reps may best address your problems.

Rants:

loveandhatela @metrolosangeles #MTA u let a bus leave the yard without any working air conditioning? that is just mean- i #hate saunas fyi metro 66 #9418

GraphikDeziner Major @metrolosangeles #Fail on the Redline comin down today. It was the 405 meets subway stop & go 50 times. 35mins 2 h/h + nausea & no a/c

SimonOh @metrolosangeles Transit TV onboard buses are very annoying.

ghostgirl13 Sometimes I really do hate @metrolosangeles. Trains are running late & now the rapid bus is 10 minutes late.

Dianasauries Sometimes I want to stop using @metrolosangeles when they can’t keep stations w/a basic level of sanitation. Gross. #notworthit #gettingsick.

kapope @metrolosangeles, I wish the 108 ran more regularly in the morning (from Marina).

afrikantraveler @metrolosangeles is killing me right bow. 1 bus in 30 min that was stuffed and unboardable. No chance of getting to class in time now.

gbrey @metrolosangeles unhappy 733 w/plenty standing rm passed us on Fairfax/Venice. Ever heard of telling folks to move 2 the back 2 make room?!

Props:

trekntravel @metrolosangeles thank you for the redline alert tonight as it did more to explain problem than your station monitors.

RobertMoranLA I am riding on the Foothill Transit Silver Streak and laughing at all the people who are stuck in their cars in the rain. #metrolosangeles.

falling_icarus @metrolosangeles its rainy days like this, when the frwys are a mess, that I am glad I take the train in to LA.

Kythera Today was an excellent transit day! :D #metrolosangeles

After the jump, tweets from CicLAvia, some good ideas and one GREAT idea. Continue reading


Why You Don't Ride: M.M., Granada Hills

Why You Ride (or Don't)Why You Ride (or Don’t Ride)‘ is a series where you, our faithful readers, share your transportation routines in L.A. and your thoughts on how to make things better – read more about the concept here.

Want to share your story? Take the survey here if you ride transit regularly, or take this one if you don’t ride.

Who You Are:

Name: M.M.
Occupation: Physicist
Location: Granada Hills

Your Transportation Routine:

How often do you drive and for what purpose?

I drive five to six days per week to get to and from work.

Where are you typically traveling from and going to?

From Granada Hills to Pasadena and back.

How many vehicles do you or your family have?

Two.

How long does your commute typically take?

35 minutes each way.

Briefly, how would you describe your typical driving experience? Love it, deal with it, or hate it?

I deal with it.

On average, what do you spend each month on transportation?

$100 – $300

Do you use any forms of alternative transportation?

Nope!

Why do you drive?

Convenient, fast.

Continue reading

Why You Ride: Jose, Compton

Why You Ride (or Don't)Why You Ride (or Don’t Ride)‘ is a series where you, our faithful readers, share your transportation routines in L.A. and your thoughts on how to make things better – read more about the concept here.

Want to share your story? Take the survey here if you ride transit regularly, or take this one if you don’t ride.

Who You Are:

Name: Jose
Occupation: Student
Location: Compton

Your Transit Routine:

How often do you take transit and for what purpose?

I take the Blue line to get to school and sometimes for entertainment purposes.

Where are you typically traveling from and going to?

From Compton to Long Beach.
Compton to Los Angeles.
Compton to West L.A or Hollywood.
Compton to the Valley.

What lines/routes do you take?

The Blue Line. Sometimes the Red Line and Lines 202 or 125.

How long does it typically take?

An hour to an hour and one quarter.

Briefly, how would you describe your typical transit experience? Love it, deal with it, or hate it?

I deal with it.

On average, what do you spend each month on transportation?

Less than $50

Why do you take transit?

Help the environment, save some money and reduce stress.

Continue reading

Why You Don't Ride: Alan, El Sereno

Why You Ride (or Don't)Why You Ride (or Don’t Ride)‘ is a series where you, our faithful readers, share your transportation routines in L.A. and your thoughts on how to make things better – read more about the concept here.

Want to share your story? Take the survey here if you ride transit regularly, or take this one if you don’t ride.

Who You Are:

Name: Alan
Occupation: IT
Location: El Sereno

Your Transportation Routine:

How often do you drive and for what purpose?

Every day. Weekdays for work, Sundays for church and everywhere else in between.

Where are you typically traveling from and going to?

El Sereno to Arcadia for work, and El Sereno to La Puente for church.

How many vehicles do you or your family have?

3 in my family.

How long does your commute typically take?

20-30 minutes.

Briefly, how would you describe your typical driving experience? Love it, deal with it, or hate it?

I deal with it.

On average, what do you spend each month on transportation?

$100 – $300

Do you use any forms of alternative transportation?

None.

Why do you drive?

Work purposes and the convenience factor.

Continue reading

Why You Ride: Andrew D, San Fernando Valley

Why You Ride (or Don't)Why You Ride (or Don’t Ride)‘ is a series where you, our faithful readers, share your transportation routines in L.A. and your thoughts on how to make things better – read more about the concept here.

Want to share your story? Take the survey here if you ride transit regularly, or take this one if you don’t ride.

Who You Are:

Name: Andrew D
Occupation: Sales
Location: San Fernando Valley

Your Transit Routine:

How often do you take transit and for what purpose?

Most days. I commute by bike and bus.

Where are you typically traveling from and going to?

Home and work.

What lines/routes do you take?

Line 169.

How long does it typically take?

30 minutes.

Briefly, how would you describe your typical transit experience? Love it, deal with it, or hate it?

I deal with it.

On average, what do you spend each month on transportation?

$300 – $500

Why do you take transit?

We are now a one car family and I’m happy to use transit and my bike.

Continue reading