Metro gets good marks in customer survey

Here’s the press release:

A recently conducted survey of more than 17,500 Metro riders shows that 86 percent of those polled indicated that they either agree or strongly agree that they are satisfied with Metro bus and rail service compared to 14 percent who disagree, and 79 percent believed that the Metro bus/rail system is better today than a year ago.

The latest on-board survey, conducted in June/July 2010 and now tabulated, clearly shows that customer satisfaction continues to be high among Metro riders, up a full percentage point from last year and up from 83 percent of those polled in a survey conducted in the Spring of 2008.

The on-board survey also shows that the perception of on-time performance of the system continues strong with 75 percent agreeing that their bus/train is generally on time compared to 25 percent who disagreed.

Nearly 84 percent thought that the bus operator on their particular line was courteous, and 85 percent say they normally have a seat, the highest level of satisfaction with having a seat, slightly up from 84 percent last year and up from 81 percent when compared to a 2008 rider  survey. Continue reading


Why You Ride: Monica Waggoner, Atwater Village

Why You Ride (or Don’t Ride)‘ is a series where you, our faithful readers, share your transportation routines in L.A. and your thoughts on how to make things better – read more about the concept here.

Want to share your story? Take the survey here if you ride transit regularly, or take this one if you don’t ride.

Who You Are:

Name: Monica Waggoner
Occupation: Grant Writer
Location: Atwater Village

Your Transit Routine:

How often do you take transit and for what purpose?

I take transit to work sometimes; we’re a one-car family, so if my husband needs the car, I ride the bus to work.  He has a shorter commute, so usually he buses and I drive.

We also use transit for recreation at times too; he might drop me and our older son off at the movies, and we’ll take the bus home while he and our younger son go do the shopping.  Or we’ll all use it to go do holiday shopping or other events where the car is an encumbrance.

When we have out-of-town guests, we usually take them on the Gold Line and use the Red Line to show them Hollywood.

Where are you typically traveling from and going to?

From home to work Downtown on Skid Row (my husband takes the bus to Downtown Glendale); also from home to the Americana or Hollywood.

What lines/routes do you take?

The 92 goes almost everywhere we need to.  We also use the 180/181 sometimes.

How long does it typically take?

It usually takes me 45-50 minutes door-to-door if I’m using the bus to get to and from work.  For my husband, his work commute takes more like 30-35 minutes.

Briefly, how would you describe your typical transit experience? Love it, deal with it, or hate it?

I love it!

On average, what do you spend each month on transportation?

$100 – $300

Why do you take transit?

Behind the wheel, I’m at the mercy of other drivers and their whims.  On the bus, the time is mine; I can read, play a game, or just hear myself think.

When I’m with the kids, they don’t have to be strapped into carseats, so they can see the world go by and I can give them a hug or a kiss whenever I want to.

The bus is safer than a car.  Buses have fewer accidents, go lower speeds, and the passenger compartment is higher than most of the mass moving out on the road.

We save money by only having one car.  Our car insurance dropped by $100/month when we sold one car; we aren’t paying another $150-200/year registration, and we’re paying bus fare instead of fueling up.

With only one vehicle, we think more about where we’re going and how we’re getting there.  We lower our impact on the environment that way, and see more of the world around us.

Continue reading

Why You Don't Ride: Alex Rueda, Torrance

Why You Ride (or Don’t Ride)‘ is a series where you, our faithful readers, share your transportation routines in L.A. and your thoughts on how to make things better – read more about the concept here.

Want to share your story? Take the survey here if you ride transit regularly, or take this one if you don’t ride.

Who You Are:

Name: Alex Rueda
Occupation: Secondary Teacher
Location: Torrance

Your Transportation Routine:

How often do you drive and for what purpose?

Five days a week, to work 17 miles each way. Weekend to run errands and go out.

Where are you typically traveling from and going to?

90501 to 90255 for work.

How many vehicles do you or your family have?

2

How long does your commute typically take?

40 minutes.

Briefly, how would you describe your typical driving experience? Love it, deal with it, or hate it?

I deal with it.

On average, what do you spend each month on transportation?

$100 – $300

Do you use any forms of alternative transportation?

I tried to use Metro and purchased a monthly pass with freeway bus service.

Why do you drive?

My car is safe when I get to work at my school parking lot.

Continue reading

@MetroLosAngeles Twitter Tuesday

Welcome to Twitter Tuesday, a weekly feature here at The Source in which we’ll round up the latest Metro related tweets in the Twitterverse. To follow Metro on Twitter just search for @MetroLosAngeles. We recommend adding the #MetroLosAngeles tag to your tweets to get our attention.

And when it comes to complaints, the best way to get them addressed is to use the Customer Comment Form on Metro.net. There you can provide all the detail needed so that customer service reps may best address your problems.

Complaints and criticisms:

cookiebandit Great, 720 bus breaks down at la cienega. What a way to start a morning. @metrolosangeles

emiglio I feel like @metrolosangeles decided to cut the 780, 750, and 714 bus lines without actually ever riding them. Never seen an empty one.

JoeQuality @metrolosangeles When will RapidBus.net work again? All routes have been “unavailable” for months.

cristal19 In the 4.1 miles from La Brea 2 Vermont, I passed SEVEN buses on Wilshire. WHY!?! It was 2:30, not rush hr @metrolosangeles #needadamnsubway

alexdecordoba Bus 9051 nearly hit me on Sunset, didn’t use mirrors or signal when pulling into traffic. #BikeLA @bikemetrp @metrolosangeles

kneel28 Boo all @metrolosangeles board members for caving to NIMBYs and voting to exclude Condo Canyon from #WilshireBRT

ZachBehrens Just saw a @metrolosangeles red line train leave 2 minutes earlier than scheduled, based both on my phone and clocks on station screens.

superjanna This Sunday will bring maybe the most depressing biannual Metro changeover EVER. R.I.P. Line 920 & Weekend 780 :'( @metrolosangeles

PBunches And guess what @metrolosangeles… Apparently Google Transit file is too big to load onto my mobile browser. Can you fix your trip planner?

PBunches @villaraigosa @ericgarcetti Please see what you can do to help commuters by getting @metrolosangeles to fix their mobile trip planner.

anyonebutgil @metrolosangeles bus 38 towards usc at olive/18th so damn confusing. picks up on the southeast side? say what?!?

Kudos and compliments:

ZachBehrens New schedules for @metrolosangeles went into effect yesterday, and today’s new bus driver is a pro–on time like no other!

Good ideas and observations in transit, after the jump. Continue reading

Why You Ride: Dan Tappan, Valley Village

Why You Ride (or Don’t Ride)‘ is a series where you, our faithful readers, share your transportation routines in L.A. and your thoughts on how to make things better – read more about the concept here.

Want to share your story? Take the survey here if you ride transit regularly, or take this one if you don’t ride.

Who You Are:

Name: Dan Tappan
Occupation: System Administrator
Location: Valley Village

Your Transit Routine:

How often do you take transit and for what purpose?

Several times a week, mostly in the afternoon/evening to visit friends and social events.

Where are you typically traveling from and going to?

From North Hollywood to Hollywood, Downtown, and the San Gabriel Valley to avoid traffic on the 101 and the 134.  It takes less time and I find myself not aggravated upon arrival, and if I have a few drinks, I don’t have to worry about driving home.

What lines/routes do you take?

Orange Line, Red Line, Purple Line, Gold Line.

If it had a timetable that worked with my work schedule, the 183 Bus would cover work commute, but I don’t currently take it.

How long does it typically take?

Red Line from NoHo to Downtown is 30 minutes, and slightly to substantially longer to go to the SGV since the Red Line arrival times and Gold Line Northbound departures always seem to be staggered just right so that a gold train leaves right as my Red Line train pulls into Union Station – meaning a wait for the next train.  The 20 minute evening interval (and sometimes more, as cars/trains are removed from the track or taken out of service for the evening) between Gold Line trains has made for some unfortunate delays, but I’m generally not on a deadline to be somewhere when I’m taking transit.

This interval also makes it really impractical to hop on a Gold Line train to get to the Little Tokyo Arts District stop (where I often go), but it’s a pleasant walk form Union Station if you’re not in a hurry.

Briefly, how would you describe your typical transit experience? Love it, deal with it, or hate it?

I love it!

On average, what do you spend each month on transportation?

$100 – $300

Why do you take transit?

Avoid traffic, save gas and I enjoy taking trains.

But mostly because of traffic.

Continue reading

Why You Don't Ride: DLM, Los Angeles

Why You Ride (or Don’t Ride)‘ is a series where you, our faithful readers, share your transportation routines in L.A. and your thoughts on how to make things better – read more about the concept here.

Want to share your story? Take the survey here if you ride transit regularly, or take this one if you don’t ride.

Who You Are:

Name: DLM
Occupation: Finance manager
Location: Los Angeles

Your Transportation Routine:

How often do you drive and for what purpose?

I drive daily to and from work, by myself, which is a total of 24 miles round trip and can take as little as 15 minutes each way.  Non-work travel is local or in Northern California.

Where are you typically traveling from and going to?

See above.

How many vehicles do you or your family have?

1

How long does your commute typically take?

15-25 minutes one way.

Briefly, how would you describe your typical driving experience? Love it, deal with it, or hate it?

I love it!

On average, what do you spend each month on transportation?

$300 – $500

Do you use any forms of alternative transportation?

No.

Why do you drive?

Convenient, efficient and provides the freedom to establish my own travel times and distances.

Continue reading

Why You Ride: Dennis Hindman, Toluca Lake

Why You Ride (or Don’t Ride)‘ is a series where you, our faithful readers, share your transportation routines in L.A. and your thoughts on how to make things better – read more about the concept here.

Want to share your story? Take the survey here if you ride transit regularly, or take this one if you don’t ride.

Who You Are:

Name: Dennis Hindman
Occupation: Client services representative
Location: Toluca Lake

Your Transit Routine:

How often do you take transit and for what purpose?

I take transit five days a week to work and back and I do this due to not owning a car. I do this in conjunction with a bicycle to and from the transit.

Where are you typically traveling from and going to?

I start from home at the corner of Cahuenga Blvd. and Moorpark St. finishing up at Roscoe Blvd. and Fallbrook Ave. which is where I work. In terms of transit, that would be the Orange Line from Lankershim Blvd. to Canoga Blvd.

What lines/routes do you take?

I take the Orange Line.

How long does it typically take?

1 hour and 45 minutes.

Briefly, how would you describe your typical transit experience? Love it, deal with it, or hate it?

I deal with it.

On average, what do you spend each month on transportation?

$50 – $100

Why do you take transit?

I don’t own a car. It also forces me to exercise every day which is not something I would do if I had an easy and convenient use of a car.

Continue reading

Why You Ride: J.E., East San Gabriel Valley

Why You Ride (or Don’t Ride)‘ is a series where you, our faithful readers, share your transportation routines in L.A. and your thoughts on how to make things better – read more about the concept here.

Want to share your story? Take the survey here if you ride transit regularly, or take this one if you don’t ride.

Who You Are:

Name: J.E.
Occupation: College student
Location: East San Gabriel Valley

Your Transit Routine:

How often do you take transit and for what purpose?

Commuting to school, visiting places west of the San Gabriel Valley for recreation.

Where are you typically traveling from and going to?

My commute is Azusa to UCLA.  Sometimes I visit places like Downtown L.A., Chinatown, West Hollywood, Santa Monica, etc. just to walk around somewhere interesting.

What lines/routes do you take?

Foothill Transit 492. Metro 190, 720, 920, 761, Silver Line, Purple Line, Red Line and more.

How long does it typically take?

Commuting to and from UCLA takes 2.5 to 3 hours one way, but in evening rush hour this is sometimes comparable to taking a car.  Just getting from East San Gabriel Valley to the eastern terminus of the Silver Line at El Monte Station takes about 45 minutes – add on time to that if I intend to go anywhere in the city of L.A.

Briefly, how would you describe your typical transit experience? Love it, deal with it, or hate it?

I deal with it.

On average, what do you spend each month on transportation?

Less than $50

Why do you take transit?

My home in a mobile home park has only one parking space which is occupied by my mother’s car, so I need my own way of getting around if I need to go far, or somewhere that I can’t share a ride with her.

L.A. traffic is terrible enough that when going to the Westside (by the way: to many San Gabriel Valley people, that means anywhere west of Downtown L.A.), transit and car are often comparable in terms of time.

UCLA vanpools do not fit my schedule since their last return trip leaves campus too early in the afternoon, and housing options in Westwood are extremely expensive compared to living out here.

I also value the environment and believe that more people should try to take transit and cut their consumption in general.

Continue reading

Why You Don't Ride: Wade Gasque, Santa Monica

Why You Ride (or Don’t Ride)‘ is a series where you, our faithful readers, share your transportation routines in L.A. and your thoughts on how to make things better – read more about the concept here.

Want to share your story? Take the survey here if you ride transit regularly, or take this one if you don’t ride.

Who You Are:

Name: Wade Gasque
Occupation: Writer
Location: Santa Monica

Your Transportation Routine:

How often do you drive and for what purpose?

Drive to and from work in Santa Monica every day. Drive east to Downtown, Hollywood, etc. maybe once or twice a week for work related meetings and for play.

Where are you typically traveling from and going to?

See above.

How many vehicles do you or your family have?

2

How long does your commute typically take?

10 minutes.

Briefly, how would you describe your typical driving experience? Love it, deal with it, or hate it?

I deal with it.

On average, what do you spend each month on transportation?

$50 – $100

Do you use any forms of alternative transportation?

I bike in Santa Monica. I take the Big Blue Bus occasionally.

Why do you drive?

Convenient. Buses going east take too long and aren’t always reliable.

Continue reading

Why You Ride: SMH, San Fernando Valley

Why You Ride (or Don’t Ride)‘ is a series where you, our faithful readers, share your transportation routines in L.A. and your thoughts on how to make things better – read more about the concept here.

Want to share your story? Take the survey here if you ride transit regularly, or take this one if you don’t ride.

Who You Are:

Name: SMH
Occupation: Mac Tech
Location: San Fernando Valley

Your Transit Routine:

How often do you take transit and for what purpose?

Everyday. My job is only 3 stops away on the Rapid line by my house.

Where are you typically traveling from and going to?

Getty Center.

What lines/routes do you take?

Rapid 761.

How long does it typically take?

15-20 minutes, same amount of time as driving.

Briefly, how would you describe your typical transit experience? Love it, deal with it, or hate it?

I love it!

On average, what do you spend each month on transportation?

$100 – $300

Why do you take transit?

It’s cheaper and less stressful also downright more convenient.

Continue reading