@MetroLosAngeles Twitter Tuesday

Welcome to Twitter Tuesday, a weekly feature here at The Source in which we’ll round up the latest Metro related tweets in the Twitterverse. To follow Metro on Twitter just search for @MetroLosAngeles. We recommend adding the #MetroLosAngeles tag to your tweets to get our attention.

And when it comes to complaints, the best way to get them addressed is to use the Customer Comment Form on Metro.net. There you can provide all the detail needed so that customer service reps may best address your problems.

Unresolved Tweet of the Year is finally resolved(!):

Kythera HAPPY ENDING! The dead sparrows at LAX have been taken care of! I hope the trapped one from this morning escaped alive… #metrolosangeles

Complaints and criticism:

MaryKnabben @metrolosangeles disappoints one more time!!!! The bus didn’t show up on time and then within 5 min it breaks down!!! GREAT SERVICE!!!!

thelittlefella On a crazy gold line train that stops every few feet for the past 3 stations. Hoping I don’t get stranded by @metrolosangeles.

JR092 @metrolosangeles why do you guys make so difficult to get a reduced tap card for college students?

thephotologue @metrolosangeles Waiting at 7th St. at CSULB for Line 577 heading to downtown LB at 11:49 am and it sped right past me. Not cool at all :-(

Kythera The 108 which was supposed to get to Fox Hills Mall at 9:36am rolled up at almost 9:50. #notamused #metrolosangeles

Gatoona Hey @Metrolosangeles, most of your bus drivers don’t know about the new cash value TAP system, and some machines can’t validate them.

koffiekommie @metrolosangeles I’m tired off all these bus detours on the Blue Line! When is the Expo Line (train to nowhere) going to be completed?!?

smrtmnky @metrolosangeles 8217 EB 117 driver was being belligerent w/passenger and then stopped veh. Would not continue or allow us to get off

thatwordgrrl @metrolosangeles Why is the stored value system not fully in place now? This is why LA public transportation is so broken.

adamlarue @metrolosangeles You need to tell your #blueline drivers to be ready at the depot when it’s time for a switch. We waited ten minutes. #fail

Kudos and Compliments:

jonthelam This is good. Catching back to back @metrolosangeles buses (217/222). I should be home in no time.

cavallin Took @metrolosangeles greenline for 1st time- beats the 105 any day!

shadowkatie Thanks @metrolosangeles for the TAP cards in the ticket machines @ H’wood/H’land! After 19 months of daily riding, I now have a TAP card!

Observations in transit and some good ideas, after the jump. Continue reading


Why You Ride (or Don’t) Thursday roundup

Why You Drive - Most common responses.

The infographic above is a visualization of the most common responses to the question, “Why do you drive?” in our Why You Don’t Ride survey.

It really came down to two things for survey respondents: convenience and speed.

Despite the recent report that L.A. has the worst traffic in the U.S., those who choose to drive do it for the speed. Long commutes are often made longer by buses that have to make many stops or when a rider must transfer, and the convenience of being able to set their own schedule rather than adhering to a transit schedule is attractive to many drivers.

Here’s what one respondent, John from Monrovia, had to say about the issue:

“Why would I sacrifice speed and flexibility just to use Metro?  It should be one or the other.  Driving should be more flexible, and rail should be faster.  Since buses compete on the same grid as cars, they’re doomed to fail on both counts.”

Other common responses included: ease of use, reliability, safety and the fact that some just had no other choice. Safety is an interesting answer considering that over 30,000 Americans are killed each year in car accidents – but most of the answers in the survey were referring to the perception of safety in and around transit stops, especially late at night.

Why should Metro care about why people choose to drive? If increasing ridership is a goal, it’s important to know what the competition has to offer. How can Metro compete with the car – especially in terms of convenience and speed? Feel free to share your thoughts in the comments.

Here are our selections this week:

Read the surveys, after the jump. Continue reading

@MetroLosAngeles Twitter Tuesday

Welcome to Twitter Tuesday, a weekly feature here at The Source in which we’ll round up the latest Metro related tweets in the Twitterverse. To follow Metro on Twitter just search for @MetroLosAngeles. We recommend adding the #MetroLosAngeles tag to your tweets to get our attention.

And when it comes to complaints, the best way to get them addressed is to use the Customer Comment Form on Metro.net. There you can provide all the detail needed so that customer service reps may best address your problems.

Snapshots:


kenyaw Now that my commute to #Compton has ended I will miss @metrolosangeles & #BlueLine Thanks for the rides from #LB!http://plixi.com/p/72264438

Complaints and criticism:

MrGilpin The silver line always seems to take FOREVER @metrolosangeles

HecAndrade On the @metrolosangeles 550 and just spotted TWO roaches. Great!

igetrad yeah, it’s not like I had a choice RT @TransitTVLA: @igetrad Thanks for watching! Woohoo #Metrolosangeles

tykejohnson @metrolosangeles lol @tapreadycard . foolishly thought #metro was implementing a logical debit tap fare card. went to site, let down. #fail

DaftElf @metrolosangeles :: Can Blue Line drivers @ 7th/metro tell Red Line is unloading? Always leaving w/ empty seats & people running up stairs.

PBunches No word on why the 720 bus is on detour on either @metrolosangeles or on metro.net but you should expect delays.

HecAndrade Where’s the @metrolosangeles 550? Oh, nowhere to be found. Surprise.

tykejohnson @metrolosangeles “we’re 2 minutes ahead of schedule. Gotta wait.” Can we please all stop the lie that busses run on ANY timetables. #metro

Kudos and Compliments:

soulbarn HUZZAH! @metrolosangeles finally institutes cash-value TAP cards. Now, let’s get NY-style bulk ride discounts.

thelittlefella Hallelujah! @metrolosangeles: Ticket machines that sell TAP cards and stored value coming to Metro Rail station near you.

mysocalledtweet I have to find another excuse to take Metro often. I wanna tap, tap, TAP too!

the_anty Finally! RT @metrolosangeles: Ticket machines that sell TAP cards/stored value coming to Metro Rail station near you.

alloutattack @metrolosangeles Adding “stored value” to my TAP card was fast & strangely satisfying. However SV term is too clunky for a service roll out.

Observations in transit and a few good ideas, after the jump. Continue reading


Why You Ride (or Don't) Thursday roundup

One change that would improve your transit experience - word cloud

The above infographic displays a word cloud of answers pulled from the following question on our Why You Ride survey: “If you could make one change to improve your transit experience, what would it be?

While readers expressed a multitude of opinions, a few ideas popped up again and again: more frequent service, expanded late night service, free transfers, access to real time arrival information and an improved TAP card with stored-value.

The good news is that a few of these issues are actively being addressed – TAP cards are moving towards full stored-value implementation and Next Bus is on its way (stay tuned for an update).

Not quite as pressing, but worth mentioning: a few riders would like a better smelling ride more than anything else.

Here are our selections this week:

Read the surveys, after the jump. Continue reading

@MetroLosAngeles Twitter Tuesday

Welcome to Twitter Tuesday, a weekly feature here at The Source in which we’ll round up the latest Metro related tweets in the Twitterverse. To follow Metro on Twitter just search for @MetroLosAngeles. We recommend adding the #MetroLosAngeles tag to your tweets to get our attention.

And when it comes to complaints, the best way to get them addressed is to use the Customer Comment Form on Metro.net. There you can provide all the detail needed so that customer service reps may best address your problems.

Snapshots:

@metrolosangeles would be nice if the busdrivers were told this information

tykejohnson @metrolosangeles would be nice if the busdrivers were told this information http://twitpic.com/3r2k42

Complaints and criticism:

ohaijoe @metrolosangeles Mind teaching 20 line how to deal with cyclists in #dtla ? Safe passing/following dist., lay off the horn, etc. #bikela

sunny_Menagerie @metrolosangeles you need to lower bus costs bc your service is horrible

sunny_Menagerie @metrolosangeles i honestly dont feel safe when crazy homeless people are on the bus…youre gonna end up being sued when one attacks

Kudos and Compliments:

Kythera Good morning thus far, with the 108 right on time! #metrolosangeles

kenyaw Wow. @metrolosangeles announced over the #Compton station loudspeaker that SB trains board on the LA (NB) side tonight. Thanks! #GoodService

Observations in transit plus a few good ideas, after the jump. Continue reading


Why You Ride (or Don't) Thursday roundup

Last August we embarked on a little experiment – we decided to open up the blog to our readers and give them the chance to tell us why they ride transit. We didn’t stop there though, we also decided to ask those who don’t ride to tell us why.

The response was overwhelming, we received 325 completed surveys (227 “Why You Ride”, 98 “Why You Don’t Ride”), many of them going into detail about what keeps them on or off transit and what they’d like to see Metro do to improve transit in L.A. County.

We started publishing the results immediately, allowing other readers (including Metro staff) to see how their fellow Angelenos felt about L.A.’s growing transit system. We posted 48 surveys to the blog last year and they often sparked good discussion on the comments board, but some felt the daily postings were becoming a little overwhelming (including Streetsblog L.A., who still awarded us with 2010 Streetsie Award for best news site despite the frequent postings).

This doesn’t mean we’re done publishing the surveys – but to turn down the daily noise we’ll be posting a selection of them in a single post every Thursday from now on.

Also, we’ve closed the survey so that we can collect the data and analyze the results. We’ve actually got some bigger plans once we’ve compiled all the data, so stay tuned.

Here are our selections this week:

Read the surveys, after the jump. Continue reading

@MetroLosAngeles Twitter Tuesday

Welcome to Twitter Tuesday, a weekly feature here at The Source in which we’ll round up the latest Metro related tweets in the Twitterverse. To follow Metro on Twitter just search for @MetroLosAngeles. We recommend adding the #MetroLosAngeles tag to your tweets to get our attention.

And when it comes to complaints, the best way to get them addressed is to use the Customer Comment Form on Metro.net. There you can provide all the detail needed so that customer service reps may best address your problems.

Snapshots:

kenyaw The new pedestrian detour @metrolosangeles #Compton sta is not cool. Have to walk 1500' around construction.

kenyaw The new pedestrian detour @metrolosangeles #Compton sta is not cool. Have to walk 1500′ around construction. http://plixi.com/p/69330323

Complaints and criticism:

Kythera Got to Slauson/Alviso at 9:05am. 9:20am now, and still no 108. Yep, it’s Monday… #metrolosangeles

MissGwenn @metrolosangeles I don’t understand TAP card! Need to get one for me and my 8 year old but last night it chargd $75 good to the 31st of Jan?

koffiekommie Another power outage @metrolosangeles, REALLY!?

smrtmnky @metrolosangeles your NB 212 routes are in severe need of review. I have been at Prairie/Century since 5:40PM

HecAndrade Bought a monthly TAP card to ride @metrolosangeles buses w/o having to carry change. STILL have to pay xtra for “express” lines.

Observations in transit plus a few good ideas, after the jump. Continue reading


@MetroLosAngeles Twitter Tuesday

Welcome to Twitter Tuesday, a weekly feature here at The Source in which we’ll round up the latest Metro related tweets in the Twitterverse. To follow Metro on Twitter just search for @MetroLosAngeles. We recommend adding the #MetroLosAngeles tag to your tweets to get our attention.

And when it comes to complaints, the best way to get them addressed is to use the Customer Comment Form on Metro.net. There you can provide all the detail needed so that customer service reps may best address your problems.

Snapshots:

Blue Line Seat

kenyaw
Good Morning #LA #Longbeach Car 155B is Exhibit A for an @metrolosangeles #BlueLine 20 yr overhaul new seats pls http://plixi.com/p/67847941

George Bush Airport

ZachBehrens
I wish @metrolosangeles would do this w/signage at escalators (seen @ George Bush Intercontinental Airport): http://twitpic.com/3mfhlf

Go Metro Billboard

johnny__young
Well done @metrolosangeles http://plixi.com/p/67475860

Complaints and Criticism:

vegancollection
Hey @metrolosangeles. Smart spending $154 mill on TAP machines yet you still stop people to physically SEE the card, not if it’s valid.

Fabulous… The 108 was a whole 15 minutes late this morning, rolling up to Culver City Transit Ctr. @ 9:45. #metrolosangeles

hnjohnso
Dear @metrolosangeles, stranding someone in Union Station is a terrible, terrible birthday present slash welcome back to Los Angeles. Fail.

cookiebandit
720 bus drove over a big ol’ tree branch and started spewing smoke from tires. Great way to start the new year w @metrolosangeles.

tykejohnson
@metrolosangeles I hate u transit tv. I hate u transit tv. I hate u transit tv. I hate u transit tv. I hate u transit tv. I hate u trasnsit

Compliments, good ideas and observations in transit, after the jump. Continue reading


Did you Go Metro to the New Year's festivities in Pasadena? Let us know what you thought.

Metro provided 24-hour service on Metro Rail and beefed up service on the Gold Line to make getting to the Rose Parade and Rose Bowl game a breeze – but did it go as planned?

Initial reports point to yes, but we’d like to hear from you. Participate in this brief poll and leave a comment to share your experience.

Why You Don't Ride: RDM, Long Beach

Why You Ride (or Don’t Ride)‘ is a series where you, our faithful readers, share your transportation routines in L.A. and your thoughts on how to make things better – read more about the concept here.

Want to share your story? Take the survey here if you ride transit regularly, or take this one if you don’t ride.

Who You Are:

Name: RDM
Occupation: Scientist
Location: Long Beach

Your Transportation Routine:

How often do you drive and for what purpose?

Daily commuting.

Where are you typically traveling from and going to?

To work in Costa Mesa from Long Beach.

How many vehicles do you or your family have?

1

How long does your commute typically take?

1 hour.

Briefly, how would you describe your typical driving experience? Love it, deal with it, or hate it?

I deal with it.

On average, what do you spend each month on transportation?

$300 – $500

Do you use any forms of alternative transportation?

None of these are feasible for regular use on my commute.

Why do you drive?

Inter-county travel is extremely poor in southern California. If I relied on public transit (LB Transit plus OCTA), it would probably take 2 hours each way to get to work. This assumes that transfers work perfectly. If I miss a transfer (not unlikely), it could easily add an hour each way.

Continue reading