Welcome to Twitter Tuesday, a weekly feature here at The Source in which we’ll round up the latest Metro related tweets in the Twitterverse. To follow Metro on Twitter just search for @MetroLosAngeles. We recommend adding the #MetroLosAngeles tag to your tweets to get our attention.
And when it comes to complaints, the best way to get them addressed is to use the Customer Comment Form on Metro.net. There you can provide all the detail needed so that customer service reps may best address your problems.
Twitter Tuesday on a Wednesday! Surprise! More like “oops!” As Milli Vanilli once said, “blame it on the rain.”
One of our goals with Twitter Tuesday has been to rescue tweets from the void of the internet and hopefully getting some Metro eyeballs on what riders are talking about on a daily basis. While Metro has beefed up the service alerts side of its Twitter initiative, many riders (understandably so) expect there to be a better customer service element to @MetroLosAngeles. As it stands, the established customer service protocol is to contact Customer Relations with complaints and issues.
We’ve tried to make sure our Twitter followers are aware of this, but as is evident from the tweet that follows, work still needs to be done.
Unresolved Tweet of the Year:
kenyaw Still wondering why @metrolosangeles doesn’t update patrons at platforms when trains are delayed, unlike @SFBART #transit #snarkZachBehrens It boggles my mind @metrolosangeles has a bus leave a subway station when 2 trains arrive, zero time to transfer, leaves ppl waiting 20 minsCoasterMatt Hey @metrolosangeles – when people pay $75 a month for the ‘privilege’ of riding, how about having some buses more than once an hour?sebastian_santo @metrolosangeles Shame on you! Your driver of the line 20 eastbound just passed by a lady and didn’t stop in the middle of the rain Car#6535NathanUnbound Had a delightful @metrolosangeles trip with @lemlove down to South Pas…until the power went out & we had to evac! http://yfrog.com/h0gr2gjWaltarrrrr @MetroLosAngeles as much as I enjoy your TransitTV, I really don’t enjoy shielding my 4 y.o. kid from seeing Clay Duke shooting people on itrsrramirez Holiday #FAIL to 419 driver who wouldn’t pick me up in rain said not taking passengers @metrolosangeles #la #losangeles
MobilityMaven Took train and DASH to work to stay off rainy roads. Arrived safe with low stress, relatively dry. Thanks to @metrolosangeles @ladottransitkenyaw It’s great that the @metrolosangeles #BlueLine driver announced the reason for delays this am (damaged wires).