Category Archives: Feedback

@MetroLosAngeles Twitter Tuesday

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Welcome to Twitter Tuesday, a weekly feature here at The Source in which we’ll round up the latest Metro related tweets in the Twitterverse. To follow Metro on Twitter just search for @MetroLosAngeles. We recommend adding the #MetroLosAngeles tag to your tweets to get our attention.

And when it comes to complaints, the best way to get them addressed is to use the Customer Comment Form on Metro.net. There you can provide all the detail needed so that customer service reps may best address your problems.

#NextTrip

stevelandharris Big props to @metrolosangeles for letting loose bus realtime arrival on phones. Makes up for a lot and wipes out much of the rant section!

Juan_Matute Nextbus is @metrolosangeles‘s most significant advancement to attract choice riders since Metro Rapid.

NeelSodha NextTrip by Metro is the best thing ever! I want to stand at bus stops and give peeps their expected bus departure times #metrolosangeles

LovesToNomNom Using @metrolosangeles‘ NexTrip like it’s nobody’s bidness! Thank goodness for my iPhone :D

ct1963 @metrolosangeles Stop 12992 at 4:55 accurate to 30 seconds. Thx!!

krishaleanne this is like the answers to my prayers!! RT @LAist: When’s Your Bus Coming? @MetroLosAngeles Tests Mobile Info System http://bit.ly/icl9EK

kristencreag @metrolosangeles Nextrip has been amazing so far for my coworker and I. Very accurate.

Kythera Using #nextrip. It’s a little fast (108 eatbound arrived about 2 minutes after #nextrip indicated) but AWESOME! Kudos @metrolosangeles

UCLACommute @MetroLosAngeles, congratulations on your Nextrip Beta Launch. I used it last night; it works! http://bit.ly/gKSVl9

sunny_Menagerie @metrolosangeles thanks for updating the arrival times…so fun to sit here and wait a half hour…

RedEbbm @metrolosangeles should include metro rail in the nextrip predictions.

blinkie Hey @metrolosangeles the Nextrip mobile site looks useful, but why doesn’t it list light rail?

#fail

adamlarue @metrolosangeles Haven’t seen a fare inspector on the train at rush hour in months. Checking exit is useless. Hobos stay on.

grantquick @metrolosangeles this Blue line ride makes me never want to ride again. I might pass out from the smell. Does no one check fares anymore?

4foot13lori @metrolosangeles it better not take me two hours to get home..again. the 780 bus already is a no show for 7:05.

Snacob95 @metrolosangeles your website is funky. can’t get red line time tables.

SimonOh Sitting on @metrolosangeles Blue Line train holding at Anaheim Station due to debris in tracks, per the operator. It’s been 10 minutes now.

4foot13lori @metrolosangeles where’s my 704 bus? and why was the 4 ten minutes early?! and 2 mta workers take 4 seats. nice job.

MaryKnabben After being left by the bus, the next one is late!

Kythera Got to Slauson/Alviso @ 9:10am, next 108 didn’t get to Culver City Transit Ctr until 9:45. What’s wrong with this picture, @metrolosangeles?

seanivore Cool. Apparently looking at your phone while waiting for a bus is reason enough for the driver to not stop for me. @metrolosangeles

#win

ToffeeTurtles I love @metrolosangeles! It makes keeping our co. as sustainable as possible, possible! I take the bus to demo @WholeFoods3rdSt & @WFMWeho.

anamu Omg, love the 5:30 260 bus driver. Happily talks about the sunset, reminds us to buy the lotto, & wishes us fab evenings@metrolosangeles

plusMETRO Gas prices soaring, yet thanks to @metrolosangeles, I don’t have to worry. #GoMetro

MartinLewis The @metrolosangeles online trip planner is awesome! Well designed.

intellichick I’m a @metrolosangeles passholder: Every time gas prices go up, I shrug and say “Meh.”

NeelSodha On the bus #winning #tigerblood #metrolosangeles

There are more tweets after the jump…. Continue reading →


@MetroLosAngeles Twitter Tuesday

Posted by

Welcome to Twitter Tuesday, a weekly feature here at The Source in which we’ll round up the latest Metro related tweets in the Twitterverse. To follow Metro on Twitter just search for @MetroLosAngeles. We recommend adding the #MetroLosAngeles tag to your tweets to get our attention.

And when it comes to complaints, the best way to get them addressed is to use the Customer Comment Form on Metro.net. There you can provide all the detail needed so that customer service reps may best address your problems.

#fail

supermonkeymag @metrolosangeles, what can b done about harbor fway station? it’s real noisy, urine stains, bird droppings, not enough lighting, unfriendly!

PBunches Remember that list of four things I usually smell on @metrolosangeles trains or buses… Add one more: smelly shoes/feet. *covering nose*

Curtypants LA’s subway system (@metrolosangeles) is a total joke. Pay for xfer’s?! & last train out cancelled after letting us buy tickets. Sweet. Thx!

Juan_Matute There are 9 @metrolosangeles 720s and 3 BBB 2s bunched between Bundy and Barrington. This indicates a bus only lane time savings of 30+ min

#win

joyfulxsigh friend’s commute schedule is delayed by the rain-traffic. my commute on @metrolosangeles is not only the same but I’m home earlier! woot!

ErinGoBORO I lucked out, my car is on top a downhill slope where I don’t have to move – all about @metrolosangeles this wknd!

kristencreag Taking @metrolosangeles to work on this cold morning, trying to treat LA as a city :)

cindymariej Wow. Waiting for a bus and ran into an old friend from WAY back who I’d lost touch with. Go @metrolosangeles #loveLA

There are more tweets after the jump…. Continue reading →


Why You Ride (or Don’t) Thursday roundup

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Here are our selections this week:

Read the surveys, after the jump. Continue reading →

@MetroLosAngeles Twitter Tuesday

Posted by

Welcome to Twitter Tuesday, a weekly feature here at The Source in which we’ll round up the latest Metro related tweets in the Twitterverse. To follow Metro on Twitter just search for @MetroLosAngeles. We recommend adding the #MetroLosAngeles tag to your tweets to get our attention.

And when it comes to complaints, the best way to get them addressed is to use the Customer Comment Form on Metro.net. There you can provide all the detail needed so that customer service reps may best address your problems.

#fail

unido1931 40min late to work! Thank u @metrolosangeles but no thank u! Much work still needs 2 b done 2 LA’s transportation 2 b taken serious!

reedmichaelsen @metrolosangeles Why on earth does every other SB 754 rapid on Vermont stop at Manchester, instead of the green line?! Makes no sense.

supermonkeymag 37th street station on the @metrolosangeles #silverline has to be the most un-used station in metro history, what a waste of metro funds!

CarlessValGirl This driver is driving all of 20 mph. I am so steamed. #metrolosangeles

thelittlefella @metrolosangeles There is a lot of redundancy in Metro’s bus lines. On-time is difficult with lines that span the region i.e. 460.

Waltarrrrr Thinks @MetroLosAngeles should offer crackers to go with all us sardines packed into 720 Bus.

#win

thelittlefella Just got off a train full of 3rd graders. Free transit for field trips is one of @metrolosangeles best programs.

ThunderTheft 3 cheers for @metrolosangeles for keeping me updated on the Blue Line delays this AM!! How did people navigate PT pre-Twitter? I shudder.

ThunderTheft @metrolosangeles have I ever told you how much I appreciate your updates? You guys are the best!!!!

supermonkeymag Caught @metrolink to burbank station, @metrolosangeles 164/1650 to @ikea, home delivery $44, metro bus 94 to #purpleline home #win

DaftElf @metrolosangeles #WhyIRide http://twitpic.com/41879c

tombleich @metrolosangeles I lost my wallet on the bus last wk. Just got it back via mail. A great person mailed it back anonymously. Bus riders rock!

stevelandharris @ExpoLine @metrolosangeles This will have to be the most beautiful scene in LA transit until trains are running on those tracks

kristencreag Taking @metrolosangeles today for a stress free friday…plus radiohead+intelligensia!

There are more tweets after the jump…. Continue reading →


Why You Ride (or Don’t) Thursday roundup

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Here are our selections this week:

Read the surveys, after the jump. Continue reading →

@MetroLosAngeles Twitter Tuesday

Posted by

Welcome to Twitter Tuesday, a weekly feature here at The Source in which we’ll round up the latest Metro related tweets in the Twitterverse. To follow Metro on Twitter just search for @MetroLosAngeles. We recommend adding the #MetroLosAngeles tag to your tweets to get our attention.

And when it comes to complaints, the best way to get them addressed is to use the Customer Comment Form on Metro.net. There you can provide all the detail needed so that customer service reps may best address your problems.

#fail

anyonebutgil @metrolosangeles outbound 70 bus 7374 just passed a bunch of screaming and waving people at mission/gallardo. sucks to be them.

rs_sully @metrolosangeles the location is wilshire and masselin. For a line that’s suppose to come every 15 mins, we’ve been waiting for 40+

Zombianca @metrolosangeles you should do a better job at having security at every train station so people like me don’t have to endure people smoking

notjesslane WHAT IF I MISS MY MOTHERS LAST DYING BREATH BC I WAS ON MY WAY TO THE HOSPITAL BUT THE BUS NEVER CAME FOR 2 HRS? WHAT THEN @metrolosangeles?

alloutattack If #2 bus across town has be this slow moving, at least install micro cafe’s in them. @metrolosangeles

sunny_Menagerie @metrolosangeles your subway leaving 2 min behind made me 30 mins late #fml

ieko1224 @metrolosangeles TAP website is pretty awful, any plans to improve it? How about EZ Pass on TAP?

jonrobaina @metrolosangeles hey the “you are here” posters at Hollywood and highland confuse way too many tourists. You should change those.

weshigh @metrolosangeles if you want people to use MTA. Tell your bus drivers not to drive off as someone is running across the st waving their arms

MaryKnabben Shame on @metrolosangeles for 2 reasons: 1- the bus came almost 30 min late; & 2-the previous bus never came!

#win

hnjohnso Happy Valentine’s Day! I actually gave people presents this year. Cheap candy, nail polish and a used @metrolosangeles tap card.

supermonkeymag @metrolosangeles, purple line to silver line to green line made it from western station to avation station in 50 mins. go bananas!

There are more tweets after the jump….

Continue reading →


Why You Ride (or Don’t) Thursday roundup

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Here are our selections this week:

  • Andrew Gorden,Universtiy Park – Why You Ride
    “I definitely feel the difference in my wallet! It was amazing to check the “less than $50″ button on how much I spend on transit.”
  • Laura, Hawthorne – Why You Ride
    “Save money, no car, to do my homework for graduate school.”
  • Taryn, Glendale – Why You Don’t Ride
    “I’ve tried to figure it out on my own through the website but from what I can see it’s way too confusing for beginners and would take double the time to use public transit than to drive! I don’t think there’s even a line for me to get home to Glendale past 6 pm!”

Read the surveys, after the jump. Continue reading →

@MetroLosAngeles Twitter Tuesday

Posted by

Welcome to Twitter Tuesday, a weekly feature here at The Source in which we’ll round up the latest Metro related tweets in the Twitterverse. To follow Metro on Twitter just search for @MetroLosAngeles. We recommend adding the #MetroLosAngeles tag to your tweets to get our attention.

And when it comes to complaints, the best way to get them addressed is to use the Customer Comment Form on Metro.net. There you can provide all the detail needed so that customer service reps may best address your problems.

#fail

tykejohnson @metrolosangeles another epic #tapcard fail. Shouldve known tap debit won’t work on express busses. Keep up the really logical work guys ;)

supermonkeymag SuperMonkey is cuffed @metrolosangeles b/c we cant use our #tapcard debit for zone fares but driver said we can prepay zones at check stores

igetrad well that sure didn’t work. the @metrolosangeles #tapcard stored value only got me rolled eyes and passive aggression on the 445.

FredCamino hey @metrolosangeles! stored value TAP doesn’t work AT ALL on express buses #fail

alloutattack @metrolosangeles Clearly the bus drivers have not been informed how to charge a day pass to a #TAPcard #tedious

skrooz So close 2 contributing 2 the deterioration of the ozone layer. NO parking space at @metrolosangeles Norwalk Station. Parked at Lakewood.

eellikealocal @metrolosangeles why is there 3 orange line buses just stopped when the bus is late????? #epicfail #metro

cindymariej Bus 3101 of @metrolosangeles : 2nd time in a row that I requested a stop, went to rear poer request, and driver skipped my requested stop

DavidCMurphy Just saw some Japanese tourists bewildered in Beverly Hills because there’s no 720 bus line # on the Wilshire/Beverly @MetroLosAngeles stop.

anyonebutgil @metrolosangeles lady in patsouras asking for yellow line bus to chinatown. she wanted gold line lrt inside union. better signage needed?

MaryKnabben Another failed day for @metrolosangeles. Again, had to wait over half an hour for a bus during rush hour! How is it possible…Explanationss

#win

paralegalmagic @metrolosangeles – Putting TAP cards inside the vending machine is #puregenius I am so glad you’ve started doing that. Tell Everyone!

ActOut Great to see Metro respond to my friends! RT @cindymariej: @metrolosangeles thank you very much.

saenz Decided to skip traffic tonight, taking @metrolosangeles to Staples Center for Lakers v Spurs.

davidklor I choose @metrolosangeles for my naps. Zzz…

Check out some #suggestions and #observations from our Twitter followers, after the jump. Continue reading →


Why You Ride (or Don’t) Thursday roundup

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How do you feel about bus and rail? Infographic.

In our Why You Don’t Ride (unscientific) survey we asked readers who don’t regularly ride public transit, “How do you feel about bus and rail?”

Here’s how the answers panned out;

  • 69% responded: I’d ride a bus if there was a route that served my needs.
  • 97% responded: I’d ride rail if it there was a route that served my needs.
  • 12% responded: I’d ride a bus, but only if it has a dedicated lane.
  • 18%: I probably wouldn’t ride a bus.
  • 3%: I probably wouldn’t ride rail.

It turns out that Source readers who drive aren’t neccessarily married to the mode – in fact we only had two respondents who claimed they probably wouldn’t ride bus or rail at all.

What’s also interesting is that a majority of drivers would ride a bus if there was one that served their needs. Of course, one’s needs is a really broad variable – and if speed is one of those needs (and our survey data shows that speed is a big reason why drivers choose their cars over transit), it’s often hard for a bus in mixed traffic to compete with a car.

This is probably why we see that almost 100% of respondents indicate that they would ride rail if there was a route that served them.

Here are our selections this week – both TZ and Lawrence have some interesting commentary on the bus/rail split:

Read the surveys, after the jump. Continue reading →

@MetroLosAngeles Twitter Tuesday

Posted by

Welcome to Twitter Tuesday, a weekly feature here at The Source in which we’ll round up the latest Metro related tweets in the Twitterverse. To follow Metro on Twitter just search for @MetroLosAngeles. We recommend adding the #MetroLosAngeles tag to your tweets to get our attention.

And when it comes to complaints, the best way to get them addressed is to use the Customer Comment Form on Metro.net. There you can provide all the detail needed so that customer service reps may best address your problems.

Unresolved Tweet of the Year is finally resolved(!):

Kythera HAPPY ENDING! The dead sparrows at LAX have been taken care of! I hope the trapped one from this morning escaped alive… #metrolosangeles

Complaints and criticism:

MaryKnabben @metrolosangeles disappoints one more time!!!! The bus didn’t show up on time and then within 5 min it breaks down!!! GREAT SERVICE!!!!

thelittlefella On a crazy gold line train that stops every few feet for the past 3 stations. Hoping I don’t get stranded by @metrolosangeles.

JR092 @metrolosangeles why do you guys make so difficult to get a reduced tap card for college students?

thephotologue @metrolosangeles Waiting at 7th St. at CSULB for Line 577 heading to downtown LB at 11:49 am and it sped right past me. Not cool at all :-(

Kythera The 108 which was supposed to get to Fox Hills Mall at 9:36am rolled up at almost 9:50. #notamused #metrolosangeles

Gatoona Hey @Metrolosangeles, most of your bus drivers don’t know about the new cash value TAP system, and some machines can’t validate them.

koffiekommie @metrolosangeles I’m tired off all these bus detours on the Blue Line! When is the Expo Line (train to nowhere) going to be completed?!?

smrtmnky @metrolosangeles 8217 EB 117 driver was being belligerent w/passenger and then stopped veh. Would not continue or allow us to get off

thatwordgrrl @metrolosangeles Why is the stored value system not fully in place now? This is why LA public transportation is so broken.

adamlarue @metrolosangeles You need to tell your #blueline drivers to be ready at the depot when it’s time for a switch. We waited ten minutes. #fail

Kudos and Compliments:

jonthelam This is good. Catching back to back @metrolosangeles buses (217/222). I should be home in no time.

cavallin Took @metrolosangeles greenline for 1st time- beats the 105 any day!

shadowkatie Thanks @metrolosangeles for the TAP cards in the ticket machines @ H’wood/H’land! After 19 months of daily riding, I now have a TAP card!

Observations in transit and some good ideas, after the jump. Continue reading →