Inglewood: public hearing on proposed Metro bus service changes

Helen Lundeberg's The History of Transportation, Inglewood (Photo Credit: Joel Epstein)

The Metro South Bay Cities Service Council held its monthly meeting Friday at Inglewood City Hall. The meeting also served as a public hearing on several proposed Metro bus service changes impacting the communities represented on the Council. The meeting included roughly two dozen Council members and Metro staff and a few members of the public.

Scott Greene, of Metro’s Service Planning and Scheduling Department, explained the proposed changes, including a proposal to swap the buses being run on Line 40 with the larger articulated buses currently running on the 710 and 740 Rapid routes. With ridership on Line 40 generally heavier than on the 710 and 740 Rapids, Metro reasons that using the larger capacity buses on Line 40 will accommodate more riders, particularly on Sunday when the 740 Rapid does not run.

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Transit riders survey: Tell us what you think

Passenger Survey - Tell Us What You Think

Metro recently launched an online survey to gather input from bus and train riders about Metro service. The survey aims to gather information on how riders are currently using the system and where and how Metro can better meet their needs.

Metro operates the country’s second largest bus system and a growing rail network. The survey is a chance to help the agency with the continuous improvement of its operations and to respond to customer concerns and recommendations. Need another reason to take the survey? One winner will be selected from each drawing period to receive a check in the amount of $250. The survey runs through March 31st.

Share your thoughts and help Metro improve its service by taking the online survey today.

 

 

Legislative update: high-speed rail

 From Metro’s government relations staff this afternoon: 

California’s State Auditor, Elaine Howle, released a follow-up report today on her office’s findings on the California High Speed Rail Project. The report asserts that the project’s financing is “increasingly risky,” its ridership numbers are questionable and its contractor oversight is inadequate. Please click here to view a complete copy of this report.

2011 survey results of Metro riders; majority say they are satisfied with service

Each spring Metro conducts a survey of its bus and rail passengers to generate feedback about the agency. The 2011 survey was conducted last spring and summer with nearly 15,000 respondents. The results are posted below from both bus and train riders, along with the combined results.

As you can see, the results are not dramatically different than from 2010 — and the vast majority of passengers say they are satisfied with Metro’s service. The results also show another uptick in the number of Metro riders with cell phones — now 75 percent, with 64 percent of those smart phones — and a four percent increase in the number of passengers using TAP cards.

When reading the results, the first number is for “strongly agree,” the second number for “agree,” the third number for “disagree” and the fourth number for “strongly disagree.” As usual, Metro followed industry-standard survey practices.

What do you think of the results? Do they mirror your experiences on Metro? What do you think they say about the Metro system? Leave a comment please.

System Results S11

The individual survey results for bus and rail riders are posted after the jump.

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