@Metrolosangeles Twitter Tuesday, Feb. 5 edition

UPDATE: I’m having some problems with Storify this morning and getting the scroll bar to show up in posts. 

SECOND UPDATE: After spending the last 30 minutes screaming at my computer screen, I still can’t figure out why the scroll bar disappears when posts from Storify are embedded into our blogging software (WordPress). I’ve asked our tech folks to take a look — and if any readers have any bright ideas, let me know. Until then, it’s probably best to read Twitter Tuesday on Storify — see the links below. 

Welcome to Twitter Tuesday, our roundup of the latest Metro related tweets. To get our attention, add the #MetroLosAngeles tag to your tweets and subscribe to our feed if you haven’t already. For specific complaints and customer service, please use the Customer Comment Form on metro.net.

If having problems viewing this post on your browser, please see part one and part two on the Storify website.

Many more tweets posted after the jump!

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New customer survey: what do you want in a bus headway sign?

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Metro manages a fleet with 2,228 buses that averages more than one million weekday boardings. Our buses traveled over 70 million miles in 2012!

It is a big job to make sure everyone knows where all of these buses are headed. We could use your help ensuring that we communicate our bus destinations as clearly as possible.

Just click on the link below to take a short survey about bus headsigns. You could be one of five winners of a monthly TAP card! (You will have to fill out contact information to be eligible for the contest.)

Survey Link

Photo: Metro.

Photo: Metro.

Metro to redesign screen options on TAP card vending machines with feedback from focus groups

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Metro recently eliminated paper tickets in favor of TAP cards – the reusable card stores passes and money. This cuts down on waste and makes buying and validating tickets easier. It will also be necessary for entering the turnstiles at all Metro Rail Stations, which are scheduled to be latched later this year.

As part of this process, Metro is updating the software on its TAP vending machines (TVMs) to make it easier for customers to purchase and reload TAP cards.

Recent focus groups of infrequent rail riders were conducted by Metro Research for the TAP group in both English and Spanish. The participants found that the current TVMs are difficult to use for first-time Metro riders (think tourists and event-goers as well as new riders). Participants said that the initial screen had too many options and was confusing.  They also said it was not clear how much the fare cost and that a reduced fare for seniors and disabled riders was actually offered on the machines. They also said it wasn’t clear when they could travel at a reduced rate.

TAP instructional posters posted in direct proximity to the TVMs appeared to make no difference as focus group participants said they were solely focused on the machine and the transaction.

The focus groups also previewed a couple of alternatives for a redesigned TVM screen.  The mock-ups were designed by the award-winning Metro Creative Services staff.  The focus groups saw the new design flow as less confusing, more intuitive and more user-friendly than the current screens. Follow-up focus groups will interact with the new software once it is loaded onto test TVMs at Metro headquarters.

What do you like or dislike about our current ticket vending machines? What would you like to see changed about them?

@Metrolosangeles Twitter Tuesday, Jan. 15 edition

Welcome to Twitter Tuesday, our roundup of the latest Metro related tweets. To get our attention, add the #MetroLosAngeles tag to your tweets and subscribe to our feed if you haven’t already. For specific complaints and customer service, please use the Customer Comment Form on metro.net.

If having problems viewing this post on your browser, please see part one and part two on the Storify website.

Many more tweets posted after the jump!

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@Metrolosangeles Twitter Tuesdays, Jan. 8 edition

Welcome to Twitter Tuesday, our roundup of the latest Metro related tweets. To get our attention, add the #MetroLosAngeles tag to your tweets and subscribe to our feed if you haven’t already. For specific complaints and customer service, please use the Customer Comment Form on metro.net.

If having problems viewing this post on your browser, please see part one and part two on the Storify website.

Many more tweets after the jump!

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Reader poll results: Expo Line opening was the big story of 2012!

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The results. Ignore the ‘country’ column — it’s the same as the overall results.

Thanks to everyone who took our poll on the biggest transportation stories in 2012. As the above chart demonstrates, the verdict was pretty clear: the opening of the first phase of the Expo Line was the big to-do in the minds of many readers.

My take on a few of the year’s big storylines:

•Perhaps the biggest overall story of 2012 was the unceasing expansion of transit in Los Angeles County. The first phase of the Expo Line opened, the Orange Line Extension opened, the new El Monte Station opened, the Crenshaw/LAX Line went out to bid, the pace of construction quickened on both the second phase of the Expo Line and the Gold Line Foothill Extension and the environmental studies were completed for the Regional Connector and Westside Subway Extension — with early utility work now underway for both.

Four years after the passage of Measure R, it’s pretty clear that L.A. County is serious about transforming itself and building a transit network to compliment its sprawling road network. It has been a long time coming — and it’s great to see.

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