@Metrolosangeles Twitter Tuesday, July 1 edition

You know the drill: To get our attention, tweet us at @MetroLosAngeles tag to your tweets and subscribe to our feed if you haven’t already. For specific complaints and customer service, please use the Customer Comment Form on metro.net.

Preview of July Metro Service Councils meetings

Agendas are now posted for the first set of FY15 Service Council meetings, with some councils rotating their Chair and Vice Chair, and some swearing in new members. All Service Councils are scheduled to receive a report on Metro’s annual on-board customer survey. In addition, Service Councils will receive the monthly director’s report, which provides statistics on ridership, performance and other measures of Metro service.

For more information about each Service Council, click on the name of the council to view their web page. Agenda topics for Service Council meetings, in addition to the on-board customer survey presentation this month, include:

San Fernando Valley (6:30 pm, Wednesday, 7/2) Report on Lassen Street Bridge project; update on Universal Station Tunnel and Bridge project.

Westside/Central (5 pm, Wednesday, 7/9) – Update on new Flyaway service in the Westside region.

Gateway Cities (2 pm, Thursday, 7/10) – Swearing in of new Gateway Cities Service Council member Thomas Martin, Maywood City Councilman; report on Green Line gating and impacts; update on Blue Line refurbishment work in Long Beach; elect new Chair and Vice Chair for FY15.

South Bay (9:30 am, Friday, 7/11) – Swearing in of new South Bay Service Council member Angie Reyes English, Hawthorne City Councilwoman; recognition of customer and nominating operator for the 2014 Customer Appreciation program; report on Crenshaw/LAX bus-rail interface plan.

San Gabriel Valley(5 pm, Monday, 7/14) – Update on Gold Line Foothill Extension construction; recognition of customers and nominating Operators for the 2014 Customer Appreciation program; update on bus/rail interface with Gold Line Foothill Extension.

For a listing of all council meeting dates, times and locations, click here. As always, the public is encouraged to attend and share their comments with the Service Councils on improving bus service throughout LA County. If you would like to provide input to a council but cannot attend a meeting, you can submit your comments in writing through the Service Council web page or send them to servicecouncils@metro.net. If your comments are for a specific council, please make sure to indicate which one you are addressing in your e-mail.

@Metrolosangeles Twitter Tuesday, June 17 edition: Stanley Cup, art+transit, rider issues

You know the drill: To get our attention, tweet us at @MetroLosAngeles tag to your tweets and subscribe to our feed if you haven’t already. For specific complaints and customer service, please use the Customer Comment Form on metro.net.

@Metrolosangeles Twitter Tuesday, June 10 edition: your pics, wisdom and tweets about Metro

You know the drill: To get our attention, tweet us at @MetroLosAngeles tag to your tweets and subscribe to our feed if you haven’t already. For specific complaints and customer service, please use the Customer Comment Form on metro.net.

June Metro Service Council meetings kick off Wednesday in the San Fernando Valley

As usual, the San Fernando Valley Service Council will be batting lead off in our monthly line-up of Service Council meetings, on Wednesday, June 4, in Van Nuys at the Marvin Braude Center.

All June Service Council meetings will include a report from Metro Service Council Director Jon Hillmer, providing monthly and year-to-date statistics on ridership, performance and other measures of Metro service. June is also the month that each of the Councils will elect their Chair and Vice Chair for the upcoming year.

Other topics for Service Council meetings this month include:

San Fernando Valley (6:30 pm, Wednesday, 6/4) – Chair’s remarks to include recap of Division 15 AM Rollout and tour; Recognition of Operator Rafael Melgar; a staff report on the Motion to Reduce and Reallocate Line 166 Service; Approval of August Public Hearing dates for potential December service changes

San Gabriel Valley (5 pm, Monday, 6/9) – Update on Line 577 Rio Hondo Route Change Effect on Ridership; Recap of Board-Approved Transit Fare Restructuring and Follow up Actions

Westside/Central (5 pm, Wednesday, 6/11) – Update on the Wilshire Express Lanes; Approval of August Public Hearing dates for potential December service changes

Gateway Cities (2 pm, Thursday, 6/12) – Recognition of Gateway Cities Service Council Chair Marisa Perez and Member Cheri Kelley; Update on Line 577 Rio Hondo Route Change Effect on Ridership; Update on Blue Line Rail Replacement

South Bay (9:30 am, Friday, 6/13) – Update on Redondo Beach Station Refurbishment; Update on Crenshaw/LAX Green Line Rail Interface

Please note that changes may be made to meeting agendas, including potential new topics, prior to meeting dates. For a listing of the dates, times and locations of all five Service Council meetings, click here. For more information about each service council, click on the name of the service council listed above. To view the latest Service Council meeting agendas check the agenda listings web page at metro.net.

All Service Councils welcome and encourage public participation. If you would like to comment at any of the meetings, please fill out a speaker card when you arrive, noting the specific item you are there to address. General comments on issues that aren’t on the agenda are taken as a part of the “public comment” section of the agenda. If you would like to provide input to a Council but cannot attend a meeting, you can submit your comments in writing through the Service Council web page or send them to servicecouncils@metro.net. If your comments are for a specific council, please make sure to indicate which one you are addressing.

 

@Metrolosangeles Twitter Tuesday: your tweets, pics and wisdom on riding Metro

You know the drill: To get our attention, tweet us at @MetroLosAngeles tag to your tweets and subscribe to our feed if you haven’t already. For specific complaints and customer service, please use the Customer Comment Form on metro.net.

Metro Service Council meetings for May begin Wednesday

This month’s slate of Service Council meetings kicks off tomorrow evening (Wednesday, May 7) in Van Nuys with the San Fernando Valley Council’s meeting. Please note that changes may be made to meeting agendas, including potential new topics, prior to meeting dates. For the latest Service Council meeting agendas check the agenda listings web page at metro.net.

All May Council meetings include a report from Metro Service Council Director Jon Hillmer, providing monthly and year-to-date statistics on ridership, performance and other measures of Metro service. Other topics for Service Council meetings this month include:

San Fernando Valley (6:30 pm, Wednesday, 5/7) – Update on the Bus Stop Usability Study; Update on Orange Line Fare Enforcement.

Gateway Cities (2 pm, Thursday, 5/8) – Update on Eastside Transit Corridor Phase 2 Project; Report on Electronic Messaging of Transit Information.

South Bay (9:30 am, Friday, 5/9) – Update on the Redondo Beach Station Refurbishment; Update on Bus Stop Changes associated with Crenshaw Rail Construction.

San Gabriel Valley (5 pm, Monday, 5/12) – Update on Eastside Transit Corridor Phase 2 Project; Report on El Monte Busway Construction Project.

Westside/Central (5 pm, Wednesday, 5/14) – Update on Bus Stop Changes associated with Crenshaw Rail Construction; Presentation on Metro’s Construction Notification Process.

For a listing of the dates, times and locations of all five Service Council meetings, click here. For more information about each service council, click on the name of the service council listed above.

All service councils welcome and encourage public participation. If you would like to comment at any of the meetings, please fill out a speaker card when you arrive, noting the specific item you are there to address.  General comments on issues that aren’t on the agenda are taken as a part of the “public comment” section of the agenda.

If you would like to provide input to a Council but cannot attend a meeting, you can submit your comments in writing through the Service Council web page or send them to servicecouncils@metro.net.  If your comments are for a specific council, please make sure to indicate which one you are addressing.

Results for Metro’s biannual onboard survey

Click above to see larger.

Click above to see larger.

For more than a decade, Metro’s Research & Development team has been gathering and analyzing data on Metro bus/rail users. The annual customer satisfaction survey was begun to help inform transit planners and division managers of overall customer satisfaction, on-time performance, cleanliness, safety as well as track demographic shifts in Metro ridership.

Overall, Metro bus and rail riders both saw slight increases in median income, as well as a decrease in the percent of riders below the poverty line. This was coupled with a decrease in car ownership for both bus and rail riders, as well as a decrease in the percentage of people who either drove to their first Metro stop/station or were dropped off there.  Although income and car ownership have, historically speaking, been positively related, that relationship may be weaker today than in the past. This could possibly be due to a nationwide movement of young adults choosing to forgo the added costs, parking burdens, and risks of owning an automobile.

Another statistic of interest is the continued increase in cell phone, specifically smartphone, access (37 percent of Metro riders had a smart phone in 2009 compared to 57 percent in 2013). Services such as Metro.net, the Go Metro App and Google Maps are able to provide more and more transit users up to the minute information regarding Metro services.

As the adoption rate of smartphone technology increases, Metro’s ability to quickly, accurately, and easily provide transit users with important information is augmented greatly.  If you are one of the 43 percent of Metro users without a smartphone and/or you speak another language, don’t worry — Metro will continue to provide information in the traditional way.

Metro R&D is interested in your opinion, and we are constantly looking for ways to better serve the needs of our diverse ridership. If you would like to have your voice heard,  please click here.

 

If you would like to have a look at the Spring 2013 results, please click here.

Twitter Tuesday: the good, the bad and the musings

You know the drill: To get our attention, tweet us at @MetroLosAngeles tag to your tweets and subscribe to our feed if you haven’t already. For specific complaints and customer service, please use the Customer Comment Form on metro.net.

[View the story "@Metrolosangeles Twitter Tuesday" on Storify]

Participate in Metrolink’s online Strategic Plan survey

Metrolink is inviting rail commuters to take part in a web-based survey and provide input on the future of Metrolink and regional rail service.

The survey is short and only takes a few minutes. Your feedback will help as Metrolink works to develop a Strategic Plan that will be implemented over the next ten years. As an added bonus, participants of the survey who provide email contact information will be entered into a drawing for a monthly Metrolink pass!