TAP Vending Machines resume normal operations

Final update, 5:00 p.m.: TAP Vending Machines resume normal operations and now accept all credit, debit or cash payments.

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Due to system network issues, TAP Vending Machines are currently not accepting credit/debit cards. It is still possible to use cash to load fare. If you need to board at a gated station and were unable to load fare, use the Gate Help intercom for assistance.

Another option is to visit one of our TAP retail vendors. They are able to accept credit/debit card at this time and can add fare to your TAP card instantly.

Technicians are working to restore the system as soon as possible, and Metro would like to thank all customers for their patience.

Categories: Service Alerts

6 replies

  1. But in order to look up a TAP retail vendor, we are being sent to the taptogo.net website, which is also down.

    • I’m guessing they just forgot to remove the JavaScript popup that says the site isn’t working, and prevents users from doing anything. They have the same vendor list on the Go Metro phone app.

  2. Every patron who wish to use the credit card or debit card as a method of a payment should consider to order the fare online, then he or she no longer need to worry about facing this kind situation.

  3. Last time I bought a TAP card and loaded some stored value onto it was at Santa Monica’s Big Blue Bus transit store. They’re not listed on the retail vendor site, probably since they don’t sell Metro fares (besides the EZ pass), but it might be worth adding another category of map markers for stores that can add stored value only. I’d imagine other transit agencies can do this, too.

  4. THE. VENDING MACHINES WARE NOT. WORKING THIS DAY. I WAS. TRYING. TO UP LOADED MY TAP CARD AND IT DIDN’T WORK . TRY TO PAY OFF WITH MY VISA CARD AND IT DIDN’T WORK .WENT TO THE METRO OFFICE . LET THEM KNOW ABOUT THE PROBLEM THAT WAS ON THE VENDING MACHINE’S THEY GAVE ME A NUMBER TO CALL BUT NO ANSWER ……BACK EMAILED THIS TO YOU GUY’S. JUST TO LET U KNOW. ABOUT THIS ACURED DURING THE DAY THANK YOU SORRY. FOR MY. GRAMMAR 9:14 PM 8/2/17