As a member of the team that monitors Metro’s social media, I’ve noticed of late more people taking to Twitter to report various issues they encounter on our system. This is unsurprising as we’ve recently extended the Expo and Gold lines and cell service for Sprint and Verizon users is now available in the subway from Union Station to 7th St/Metro Center. (Other carriers will hopefully sign up soon.)
Of course, we welcome any feedback on how transit trips can be improved and the team does its best to respond to questions directly or pass along the feedback to the proper staff. But when it comes to safety and security, I want to remind everyone that Twitter is not the best platform for reporting these type of issues.
If you ever encounter or witness a situation that you feel is dangerous or makes you feel unsafe, please call the Los Angeles Sheriffs Department right away at 888.950.7233. If it’s an emergency, just dial 9-1-1. You can also alert Metro staff to incidents by using the train intercom or station intercoms marked by red signs on station platforms.
If you’re not able to report a crime immediately, try to get to a safe location and then make the call. I know most people don’t want to draw attention to themselves when faced with a potentially threatening situation, but at this time these are the fastest and best options to directly reach the people who can respond and help.
You can also report to LASD anonymously and upload photos or video with the Transit Watch app. I definitely encourage you to use this method if it’s a non-emergency and you want to show a quality-of-life issue. Even if you think the incident wasn’t that serious, if it’s something that concerned you or made your commute uncomfortable, LASD wants to know about it. They can adjust their patrols based on your feedback to better monitor potential problem areas.
Please keep in mind our Twitter feeds are not staffed 24/7, and LASD does not take incident reports on social media. We do our best to assist when we’re able, but we need your help to keep the system safe and secure.
Categories: Go Metro