Preview of April Metro Service Council Meetings

All five Metro Service Councils will meet in April, and all five will receive the Quarterly Station Cleanliness Report, as well as the Report on Regional Service Performance. Each Council will also need to approve the location, date and time for the July Public Hearings on potential changes to Metro bus service that would take place in December 2016. Lastly, Community Relations Managers will provide a look ahead on upcoming Metro-hosted public meetings and events taking place around Los Angeles County.

For more information about each Service Council, click on the name of the Council below to view their web page. Additional agenda items are below.

San Fernando Valley (6:30 p.m., Wednesday, 4/6) –No additional items.

San Gabriel Valley (5 p.m., Monday, 4/11) – Discussion and Consideration of Letter to City of Norwalk Public Hearing for Metro Line 270 and Presentation on Motion to Move Metrolink Station to base of Rio Hondo College.

Westside/Central (5 p.m., Wednesday, WSC 4/13) –Update on Crenshaw Line.

Gateway Cities (6 p.m., Thursday, 4/14) –  Discussion of Service Council Bylaws Articles 2F-G; Discussion of Line Ride Conceptual Plan; Discussion and Consideration of Letter to City of Norwalk Public Hearing for Metro Line 270; and Presentation on Motion to Move Metrolink Station to base of Rio Hondo College.

South Bay (9:30 a.m., Friday, 4/8) – No additional items.

For a detailed listing of all Council meeting dates, times and locations, click here. As always, the public is encouraged to attend and share their comments with the Service Councils on improving bus service throughout LA County. If you would like to provide input to a Council but cannot attend a meeting, you can submit your comments in writing through the Service Council web page or send them to service councils@metro.net. If your comments are for a specific Council, please make sure to indicate which one you are addressing in your e-mail.

9 replies

  1. I would like to know if Metro has any plans to evaluate the changes made to the Silver Line. The evening commute has become a nightmare (at least 2 days a week.) For example, at times the regular 950 buses become the 910 and don’t travel to San Pedro. (Regular riders are familiar with 950 drivers.) I believe it is because the route is too long and gets caught in traffic east of downtown. We waited almost an hour to catch the 950 which normally picks us up around 5:45 pm. It didn’t come until 6:25 pm and suddenly became the last 950 for the day. At least six 910 buses passed by.

    • From my colleague Scott Page…

      Hi Mary;

      Your comments regarding the Silver Line 910/950 service is appreciated. Staff is aware there are service reliability problems in the PM rush hour. There are a number of items in the works to help improve the customer experience on the line. First, “all-door” boarding is coming to all Silver Line buses this June. This means that patrons with TAP cards may board at the front or rear door, which will greatly speed up the loading process at El Monte Station, 7th Metro, and Harbor Gateway Transit Center. A TAP validator will be installed just inside the back door of each bus.

      To assist customers who do not have a TAP card, or need to add value to their existing TAP card, a new TAP machine is being installed right now at the Harbor Gateway Transit Center. You may see the construction fencing around the installation. Later, they will be installed at all the stations on the line, and again, this will speed up the loading process and reduce travel time.

      The Scheduling Department is reviewing data right now to determine where improvements can be made to the schedule to improve on-time performance. Those changes will be reflected in the upcoming June 26, 2016 schedule changes.

      Operations Management has agreed to move some Transportation Vehicle Supervisors from other lines to the Silver Line to focus on the PM rush hour periods, as well as the AM rush hour.

      Thank you again for your comments.

      Scott Page
      Director, Service Performance and Analysis

      • Thank you for your prompt and detailed response. Metro should include the Harbor/Green Line Station with the first round of installation of tap validators. This is a busy/major stop for pickup for the Silver Line.

  2. This page is not helpful at all.
    Discussion and Consideration of Letter to City of Norwalk Public Hearing for Metro Line 270 and Presentation on Motion to Move Metrolink Station to base of Rio Hondo College.
    Where is the letter? What do you mean?

    Please list all the documentations here.