Wilshire/La Brea Customer Center closes today, will reopen at new location July 1

The Wilshire/La Brea Customer Center is closing today. It will reopen at Wilshire/Vermont on July 1.

The Wilshire/La Brea Customer Center is closing today. It will reopen at Wilshire/Vermont on July 1.

Due to future Purple Line Extension construction, the Wilshire/La Brea Customer Center is closing today. The customer center will reopen at the Red/Purple Line’s Wilshire/Vermont station on Tuesday, July 1. The Lost and Found will relocate and be near the Gold Line’s Heritage Square Station. It will also open on July 1.

The new addresses are as follows:

  • Wilshire/Vermont Customer Center: 3183 Wilshire Boulevard, Suite 174, Los Angeles, CA, 90010
  • Heritage Square Station Lost and Found: 3571 Pasadena Avenue, Los Angeles, CA, 90031

7 replies

  1. Ive always thought it would be nice to convert the original structure to a station itself. Just hollow it out and dig down.

    • Hi Dana,

      The Wilshire/Vermont Customer Center hours will be Monday – Friday from 10 a.m. to 6 p.m. It will be open one hour later than the former location. The other two Metro Customer Centers located in Baldwin Hills and East Los Angeles are open Tuesday – Saturday. The new Lost and Found office will still be open from Monday – Saturday from 9 a.m. to 5 p.m.

      Thanks!

      Anna Chen
      Writer, The Source

  2. Anyone besides me wonder why there is a 15-day hiatus between one center closing and the other one opening? OTH: the Wilshire-Vermont location is a lot more convenient that the other center (unless you happen to live close to Wilshire and La Brea.

  3. @bobtatfore My guess is lease agreements. The lease on the current location likely ends June 20th, or the lease stipulates that there is a 10day teardown period after they leave, or that it will take them 5 business days (20th-1st) to move everything to the new location. It seems reasonable to me that it would take a week of moving to get everything set up in the new location.

  4. With passes going onto TAP there should be less need for in-person customer centers, with the key exception of new senior/disabled TAP cards. It is unfortunate that the most convenient location to get senior/disabled TAP cards is at Puente Hills Mall in the Foothill Transit store, because it is open mall hours (including Saturday evenings and Sundays), and they have someone taking photos on site (as opposed to using the self serve photo booth and paying separately for a picture). Say what you will about Foothill Transit but they are definitely most customer friendly than Metro.

    But other than new senior/disabled TAP cards (student TAP cards can be obtained by mail and do not need a photo) and EZ transit pass stickers (which will go away next year when the mobile validators are deployed on smaller agencies) there is little need for in person customer centers any more. Purchases can be done more cheaply for the agency using TVMs and the website. That could reduce the pressure for fare increases in the future.

  5. @collin1000: Metro owns the La Brea site (future subway station, hence the move), so there are no lease or move-out requirements. Sounds like a leisurely time to move the staff & equipment to the new location, and a period to test that everything is running properly.