Service Alert: Major morning delays on the Gold Line due to continuing repairs

Metro crews working on repairing the Gold Line on Thursday morning. Photo by Steve Hymon/Metro.

Metro crews working on repairing the Gold Line on Thursday morning. Photos by Steve Hymon/Metro.

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Unfortunately, major delays continue on the Metro Gold Line due to damage to the overhead power supply system that occurred Wednesday morning between South Pasadena and Highland Park stations. Commuters are advised to plan ahead and allow for extra time if traveling on the Gold Line, or use alternate routes. Park and ride commuters, please consider Metrolink or driving today.

Trains will be running every 15 minutes, but may hold temporarily along the line in order to avoid congestion caused as trains share one track through the problem area. Please be advised, all trains in both directions will board on the Pasadena-bound track at Highland Park Station. Nearly all Gold Line trains running this morning will be three-car trains, which means customers can use the entire platform when boarding.

For those commuting from the Highland Park area, alternative bus options include Metro Bus 81 and 83. Both bus lines travel through Highland Park to Downtown L.A. See more alternate bus lines for the Gold Line here.

Metro would again like to apologize for the inconvenience and thank everyone for their patience as we work to make repairs as fast as possible. For those who need delay verification because of this morning’s Gold Line delays, please call 213.922.6235 or fax 213.922.6988.

33 replies

  1. This is ridiculous. I was riding this morning and did not see crews working on the issue, just watching the trains pass by (SLOWLY). Given your ridership, you should have had crews working on it overnight until service was restored. Hopefully it will be fixed before today’s rush hour.

  2. And remember folks, Metro wants to raise fares for everyone and try to sugar coat it that “you’re all going to get free transfers”

    HA!

    Yeah, free transfers in theory would be nice if Metro weren’t riddled with constant delays all the time!!!

  3. Late yesterday and late today. Suggestion given to add these notifications at the Red/Purple line monitors helps plan ahead given that cells do not work underground.

    Frustrated commuter who rides Gold Line all week. Thank you.

    • Thanks Mario, and we’ll work on getting this info shared across the system for people who transfer lines.

      Anna Chen
      Writer, The Source

  4. Good lord – I know the contact wire needs to be properly tensioned and that all takes time, but we’re approaching a 24 hour outage here for what appears to be a random failure (not accident related). If Metro is going to be a viable alternative it has to be reliable.

  5. Please do not expand the Gold Line until these sorts of long issues are prevented. Imagine delays would be 10x worse with the new extension!

  6. You should post this info at the stations instead of allowing people to wait and wait and wait with no explanation. Also, announcements by the train conductor on the train every ten minutes stating that the train will be holding for ten minutes is a joke. Why not tell the truth, that the train will be holding for 20 minutes? Finally, you should work on repairs overnight until the problem is repaired. Maybe you didn’t because South Pasadena, a town that hates the gold line, wouldn’t allow it.

  7. To be fair to Metro ,the daily traffic on the freeways isn’t much better and a fare hike would probably still cost less than the cost of traffic and driving. For any delays info should be broadcast as soon as possible and throughout the entire system. Bus drivers need to be informed as well and make the proper announcements.

    • Hi Karl,

      At this time, Metro estimates repairs will be complete in the early afternoon. We will update here at The Source once regular service resumes. You can also follow Metro on Twitter @metrolosangeles for more updates.

      Thank you,

      Anna Chen
      Writer, The Source

    • Hi Karl,

      Quick update for you: it looks like the delays may continue through this evening. Really sorry about this (as a fellow Gold Line rider, I’m in the same boat), and we’ll be posting more information shortly. Fingers crossed that the following update says it ain’t so!

      Anna Chen
      Writer, The Source

  8. To all that ride the gold line and complain about delays, learn to plan your trip and check the metro website. From there look up alternate routes and plan accordingly, it’s your own fault you should have known that they might not have been done fixing the problem.

  9. The delays are ridiculous. The train was delayed 25 minutes at one station and then 15 minutes at another, and another 17 minutes at another and went super slow. When we went by the site the crew people were just chilling smoking cigarettes and not working. I paid a lot of money on a monthly pass yet it is faster to walk than take the metro. I wish I could get a refund for the monthly pass I purchased. The metro needs to ensure the problem is fixed soon as it is causing a big inconvenience to everyone.

  10. Lisa @9:39 AM is right: Metro needs to tell the truth. I boarded the southbound Gold Line from Del Mar station this morning at roughly 7:40. As we waited for that train to arrive, an announcement informed us that longer trains were being used to accommodate the larger number of riders, and we were told that we could therefore board from farther back on the platform because there would be more room in the rear car of the train. The train that arrived DID NOT have an additional car, so all of us who had dutifully walked to the far end of the platform now had to return to our previous positions and pile aboard. And surprise, surprise, the train had only standing room available and grew ever more crowded with each stop we made after lengthy delays. At each station, more people would squeeze their way into the dwindling space available just inside the doors, shaking their heads in dismay. There was not enough room for them, but I cannot blame them for boarding the train anyway because they were trying to get to work and felt they had no other choice. I recognize that this was an unusual situation, and that the passengers and the conductors were all doing the best they could under difficult circumstances, and that I am griping here, but I really think that Metro could have handled it better. More effective plans should have been implemented when it became clear that the repairs would not be completed by this morning (even though they should have been wrapped up overnight). I sure hope that Metro can at least learn from its mistakes.

    • Hi Dave,

      Thanks for your feedback. Most of the Gold Line trains this morning were running with 3 cars, and we apologize for any miscommunication. If you have a second, please send your comments to CustomerRelations@metro.net so they can log it, and we can work on improving.

      Anna Chen
      Writer, The Source

  11. Ah Bri, what about those that just used it this morning? Also, it’s a 1,000 foot power line and the workers didn’t seem like they were doing much when I went by this morning. Metro should have people at every station warning about the problem. Don’t lay it off on people and wonder if you work for Metro as you defend them so vigorously. They provide poor service on buses and rail lines.

  12. Simple solution for those who are fed up with Metro:

    Buy a moped.

    It’s a lot cheaper than cars or Metro.

  13. Good grief! Instructing people to send their comments to an email address AFTER they have already commented here on this METRO website adds insult to injury.

    • Hi Lisa,

      We only ask you to send an email to Customer Relations as they can relay it properly to upper management and Board Members–i.e. those who may not read the comments on a blog. Thank you for your feedback, and hope you have a great rest of the day.

      Anna Chen
      Writer, The Source

  14. @metro sucks well if most already used the website that’s great, all I’m saying is if they didn’t send a tweet that the problem was fixed, and I was being careful, I would have planned an alternative way to get to my destination just in case the problem wasn’t fixed although I do understand your frustration toward metro. I don’t work for metro(my mom is a bus driver) and I’m not defending them but people can’t blame metro for everything, just need to learn alternative ways to get around went your usual way of getting to your destination doesn’t work.
    Best regards: Bri
    ~Transit Rider

  15. “Thank you for your feedback, and hope you have a great rest of the day.”

    Typical government employee response.

    In plain English: “Thanks for your tax dollars money, suckers. We don’t care what you think, so if you don’t like the constant delays, give us more $$$$ out of your wallet. We’ll pocket the money for our own salaries and benefits, and what’s left of it, will then go to upgrades, if any! Ha-ha.”

    Metro should be disbanded and privatized. We can just sell Metro to the Asians. They’ll get everything fixed and run it profitably without the need to rely on us taxpayers in no time.

  16. Anna Chen, you are an employee of Metro, so I would think that YOU could forward these messages to upper management and to the Board instead of burdening the public even more by instructing the public to do YOUR JOB. Typical bureaucratic response!

  17. HOW IS IT POSSIBLE FOR A METROPOLITAN CITY LIKE OURS, TO HAVE SUCH A CRAPPY PUBLIC TRANSPORTATION SYSTEM?? IN MY INDUSTRY IF DO NOT PROVIDE MY CLIENTS PROMPT, EFFICIENT CUSTOMER SERVICE, I WOULD BE FIRED. I’M SURE METRO’S BOARD OF DIRECTORS IS REWARDED MONETARILY FOR THEIR TIME AND SERVICE; PROBABLY MORE THAN THE AVERAGE RIDER’S SALARY. PERHAPS THIS IS THE ROOT OF METRO’S INDIFFERENCE AND LACK OF MOTIVATION TO ADEQUATELY SERVICE THE RIDERS. THE ARGUMENT CAN BE MADE TO JUST DRIVE INTO WORK. WITH THAT SAID, YOU SPARK ANOTHER FORUM FOR DEBATE REGARDING THE ENVIRONMENT, ETC. IN THE END, WE THE RIDERS LOOSE. I FIND COMFORT KNOWING METROS BOD IS REWARDED HANDSOMELY IN APPRECIATION OF MY PATIENCE AND AS AN APOLOGY FOR MY INCONVENIENCE. YOU’RE WELCOME!! I’D LOVE TO SEE ANY OF THEM PACKED IN A CAR LIKE CATTLE AND AT A STAND STILL FOR ALMOST AN HOUR. I’M SURE WE’RE PAYING FOR THEM TO RIDE FREE TOO WITH AN INCREASE IN FARES!!

  18. Seriously folks, chill the heck out! When there’s a closure on the freeway for an accident do you all stop and curse at the CHP or Caltrans? No! So give these guys a break…

  19. The rage is so unnecessary, I’m sure the workers are doing everything they can. Gotta plan ahead and just deal with it. Plenty of other ways to get to and from dtla other than using the gold line.

  20. “When there’s a closure on the freeway for an accident do you all stop and curse at the CHP or Caltrans? No! So give these guys a break…”

    Does the CHP or Caltrans take this long for an accident to be cleared off the freeway? No.

    Does the CHP or Caltrans close off the freeway for over two days WITHOUT any answers or signs posted that the freeway will be closed? No.

    When there’s work on a freeway, they usually have the decency to post signs saying that this ramp will closed from this date to this date. Does Metro do that? No.

    The difference between CHP, Caltrans and Metro is that the former ACTUALLY DOES THEIR JOB IN A TIMELY MANNER because they understand the needs of the people they serve. Metro just steal tax dollars and is indifferent to the needs of the people.

    THAT’S THE DIFFERENCE.

  21. Hi Anna: Does it look like we will continue to have delays today (April 10th) or will the issue be resolved in time for the afternoon/evening rush hour commute? Any info is much appreciated. Thanks so much!

    • Hi Tony,

      At this time it does look like delays will extend into this evening, but we’re waiting on news from our operations folks. We’ll update here as soon as we can confirm, or you can follow Metro on Twitter @metrolosangeles for quicker updates. Hope this helps in planning your evening commute, and have a great afternoon!

      Anna Chen
      Writer, The Source

  22. Sorry, but “just deal with it” is not the type of attitude Metro, nor their workers should have to their customers, especially if their customers are the taxpayers. If that is the typical attitude that Metro employees have, it just shows how government agencies cannot be trusted with doing what they’re supposed to do.

    Metro needs to remind themselves that we, the taxpaying public, are their bosses. We’re the ones that pay for the salaries of the Metro employees. Metro is incapable of creating revenue on their own so they need the taxpayers to Metro alive. Therefore, they do not have the audacity to look down upon their riders to “just deal with it.”

    No, we tell them to get their act together.