FINAL UPDATE: Gold Line resuming normal service

Repairs to the Metro Gold Line’s overhead power supply system have been completed, and test trains have successfully traversed the segment of track previously closed between Highland Park and South Pasadena stations.

This means trains will start running on both tracks between Highland Park and South Pasadena stations, and that the Metro Gold Line will begin resuming normal service at this time. However, Gold Line customers should still expect 5-10 minute residual delays as trains revert back to their normal 2-car lengths and attempt to fall into schedule.

Repairs and ensuing delays began around 8:30 a.m. yesterday, after a 1,000 foot segment of wire became detached from overhead support structures. Work took longer than anticipated due to complications caused by the length of the downed wire and the location of the damage.

For those who need delay verification because of Gold Line delays, please call 213.922.6235 or fax 213.922.6988.

Finally, we would again like to thank all Gold Line customers for sticking with us as we made repairs, and for their patience as we work to get the Line back to normal again.

Categories: Transportation News

3 replies

  1. Metro,

    Have you considered upgrading your delay verification system instead of just relying on people to call or fax it in for verification delays?

    We have the technology at hand to do this more efficiently and cheaply. Why not create a specific website so that a person could also have the option to enter their TAP card number online and have the delay verification form e-mailed to that person as a PDF attachment?

    You have to understand that the more people turn to transit, the more you can’t handle things the old fashioned way relying just on people to call a specific phone number or faxing it in.

    You cannot keep up with the growing cost of adding more call center agents and frustrations from customers when they get a busy signal. Thousands of riders are affected with a major service interruption, you need to use technology at hand to make things more efficient.

    Which is more cheaper in the long run? Creating a webpage and having the delay verification e-mailed to you via PDF, or hiring more and more call center agents due to growing demand of transit?

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  2. Agree 100%.

    We all know this isn’t the last of delays. Delays are bound to happen over and over again. Metro might as well be proactive and build a dedicated webpage specifically for delay verification.

    They need to start thinking ahead in the long term cost savings instead of going after short term “get through the day” results.

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