Service Alert: Gold Line delays today due to overhead power issue

UPDATE 7 P.M.: The technicians repairing the downed wire on the Metro Gold Line have confirmed that their work will extend through this evening. Consequently, trains will continue to run every 15-20 minutes with temporary holding as trains approach the Pasadena/Highland Park area.

Metro will provide updates on the status of Gold Line repairs and service levels as they become available, and thanks all Gold Line customers for their patience today.

UPDATE 5 P.M. Unfortunately, delays continue on the Metro Gold Line due to damage to the overhead power supply system that occurred this morning between South Pasadena and Highland Park Station. Trains are currently arriving every 15 minutes, but may hold temporarily along the line in order to avoid congestion caused as trains share one track through the problem area.

Please be advised, all trains, in both directions, board on the Pasadena-bound track at Highland Park Station. Additionally, nearly all Gold Line trains running at this time are three-car trains, which means customers can use the entire platform when boarding.

At this time there is no firm estimated time of repair, meaning delays may last through this evening’s rush hour. Metro would again like to apologize for the inconvenience to Gold Line customers, as we work to make repairs as fast as possible.

UPDATE, 2 P.M.: Gold Line continues to run limited service between South Pasadena and Highland Park. Trains are running every 20 minutes in each direction in the area. Metro will start using three-car trains to accommodate afternoon/evening commuters. Bus shuttles have been cancelled.

UPDATE, Noon: The Gold Line has resumed limited service between South Pasadena and Highland Park. Expect significant delays as trains must share the northbound track between South Pasadena and Southwest Museum station, with trains running every 20 to 25 minutes in each direction in the area. Bus shuttles used earlier this morning are now on standby.

Please be advised that trains are not completely following the regular timetable today as repairs are underway. Expect delays, especially between Union Station and Pasadena. As we get closer to the afternoon rush hour, I’ll update this post again. 

Gold Line service was disrupted this morning between South Pasadena Station and Highland Park Station due to a sagging power line above the tracks, as seen in the above photos. About 1,000 feet of wire was damaged in the area around the Pasadena Avenue and Monterey Road rail crossing. Repairs are underway and are expected to take several hours to complete — crews are trying to complete the work before the evening rush hour.

The Monterey/Pasadena crossing is closed due to low wires. Police are on scene to help guide vehicle traffic.

The issue began about 8:20 a.m. One train was stranded between South Pasadena and Highland Park stations and about 300 passengers were evacuated and placed on another southbound train at approximately 9:30 a.m.

For frequent updates, please follow us on Twitter or check the home page of metro.net.

33 replies

  1. Metro said delays were 20 minutes. This is not true. It took me 90 minutes to complete a 30 minute train trip yesterday. Everytime there is a problem, Metro LIES about the extent of the delay. If I had known that a usual 30 minute train ride would have taken 90 minutes, I would have taken the bus. Instead, I was subjected to periodic LIES from Metro online announcements and the train conductors themselves who said every ten minutes that we would be holding for ten minutes. Why not just tell the truth? The overall delay was 90 minutes due to 20 minute holding times at two or three stops along the route. Next time there is any kind of delay I will walk away from the station and catch the bus to anywhere, instead of being subjected to Metro LIES about these delays, as well as being subjected to the intolerable CROWDING on the trains.

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    • Hi Lisa,

      Our apologies for the delay. The 20-minute delay announcements were estimates based on previous incidents. Unfortunately, the delays turned out to be longer than anticipated. If possible, please send your feedback to CustomerRelations@metro.net so they can log this issue. In the meantime, we’ll work on getting better alerts/announcements out in a timely manner.

      Thank you,

      Anna Chen
      Writer, The Source

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  2. And under the new proposed fare hike rules where it’s going to cost $2.25 to complete a transfer within 90 minutes rule, Lisa would’ve had to pay and additional $2.25 at her transfer point because a trip that she normally takes 30 minutes on the train took her 90 minutes, probably more because one also now has to factor in the wait time for the train to arrive at the station, which is completely independent of the tap in time that’s recorded at the turnstiles/validators.

    So for the sake of problems caused by Metro, Lisa would’ve had to pay a total of $4.50 if she wanted to transfer, through no fault of her own, because of delays.

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  3. Oh good grief. It is not enough that I complain on this METRO website, now I have to send an email? No thanks. Like I said, next time I will not get on the train when there is a delay because Metro LIES about the extent of the delay. This has happened before, not just with the problem of yesterday, so you would think METRO would know what to do by now. At the very least, METRO should have been able to provide a more accurate estimate of the delay by the end of the day yesterday.

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  4. Lisa,

    Have you thought about a moped? It’s actually cheaper than Metro. And you won’t have to worry about delays like this over and over again. You can go whenever you want.

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  5. Metro should know by now that when a delay like this happens, the trains are going to get ultra-crowded because everyone is going to be waiting at each station.

    Considering things like this keep happening over and over again, can’t you guys figure out a seating pattern that maximizes standing room space, like foldable seats or something?

    That way, when you know that trains are going to be very crowded, you can just fold the seats up and everyone can stand. You can fit more passengers on a train with passengers standing than sitting.

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    • Dear Tired of nothing getting done: Some of us ride the Gold Line all the way to Sierra Madre Villa and with the delays that would me we would be standing for over an hour. And some of us have health issues that make it very difficult for us to stand for that long of a period of time while at the same time trying to stabilize and not fall on other people during the ride. So thank you for your genius suggestion of “folding chairs” but I think that you should really consider how that would ever would work.

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  6. Sock puppet
    You can’t use a third rail where pedestrians walk across the rails at locations such as stations or crossings.

    Tired of nothing getting done
    Train operators could fold the seats up only to have them folded down when people want to sit unless they are locked into place. Think of the further delay this would cause. The Gold Line appears to me to have many extra railcars. Adding cars to trains seems like a far easier solution.

    Someone suggested keeping older buses in reserve for bus bridges. One problem with that is the available bus operators to drive them.

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  7. In Japan, the JR Yamanote Line and the Keihin-Tohoku Line actually does exactly what Tired mentioned during peak commuting hours: they fold up the seats and make the trains standing room only.

    The seats automatically fold up and down through controls by the train operator. Press a button, all the seats fold up. Press a button, the seats fold down.

    The technology is there. Of course, I’m sure the usual suspects will cry “LA is not Japan!”

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  8. Mia,

    I stand for over an hour everyday so quit complaining like you’re the only one who wants to sit.

    You only get a seat if you can find an empty seat to begin with. And when all the seats are taken, you have to stand anyway. And when there’s an empty seat, it’s a chaotic mess of playing musical chairs to grab that empty seat.

    I’d trade up seats for more breathing space anyday. Seats should be kept to a minimum solely for the elderly and the disabled. Everyone else is healthy or young enough to stand.

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  9. The trains were overcrowded with three rail car sets during the fiasco.

    It’s a telling sign that as more people turn to transit, Metro will not be able to keep up with the growing demand unless there’s a change to the seating pattern.

    The platforms aren’t long enough to handle more than three cars so you can’t add a fourth or fifth car to it.

    You have to plan these things out ahead. If Metro built the platforms longer, then more railcars could be added. But since that can’t be done, they have to look at ways to cram more people into the trains and the only way to do that is to get rid of seats.

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