Fare evasion has fallen sharply on the Orange Line since December and beefed up enforcement is credited with a 45 percent increase in the number of riders who pay fares and tap their TAP cards at validators before boarding the bus, according to Metro officials.
Metro conducted three fare enforcement audits on the Orange Line in December and February.
The first — on December 3 at the North Hollywood, Sherman Way and Van Nuys stations — found that 22 percent of Orange Line riders evaded fares by not having a valid TAP card or insufficient cash balance on the card. In addition, nine percent of passengers with an activated TAP card and a valid pass did not tap before entering, which is considered misuse of TAP and not fare evasion. As a result, 445 citations were issued that day.
A second audit was held on Dec. 17 at the North Hollywood, Canoga and Reseda stations. On that day, 16 percent of riders evaded fares and six percent of riders misused their TAP cards and 421 citations written.
A third audit was held February 11 at the North Hollywood, Van Nuys and Canoga stations. On that day, there was a seven percent rate of fare evasion and five percent misuse rate, resulting in 310 citations being issued.
The audits found that some passengers are still unclear about where and when to tap their fare cards. As a result, Metro is developing new posters and signs along with audio and electronic announcements explaining how to use TAP cards. A 30-second, instructional public service announcement about TAP cards is also being made and will be played on Transit TV on Metro buses.
There are about 26,000 boardings on the Orange Line on an average weekday. The Orange Line runs for 18 miles between North Hollywood, Warner Center and the Chatsworth Metrolink station.