Metro’s Research and Development team has been gathering and analyzing data on Metro bus/rail users since 2003. The annual customer satisfaction survey was implemented to help inform transit planners and division managers of overall customer satisfaction, on-time performance, cleanliness, safety, as well as track demographic shifts in Metro ridership.
This year’s survey showed positive trends with regard to customer views on bus on-time performance, cleanliness of stations, median income of riders and an increase in bike usage as a means of getting to a stop/station.
One statistic of interest is the continued increase in cell phone, specifically smartphone, access (see the charts below). Services such as Metro.net, the Go Metro App, and Google Maps are able to provide more transit users up to the minute information regarding Metro services. If you are one of the 47 percent of Metro users without a smartphone and/or you speak another language, don’t worry — Metro will continue to provide information in the traditional way.
RELATED POSTS: Compare this year’s results to last year’s survey.