Ribbon-cutting opens the Metro ExpressLanes Walk-in Customer Center

LA County Supervisor and Metro Board Member Mark Ridley-Thomas and Metro Board member/Duarte Mayor John Fasana with their transponders. Photos by Juan Ocampo.

LA County Supervisor and Metro Board Member Mark Ridley-Thomas and Metro Board member/Duarte Mayor John Fasana with their transponders. Photos by Juan Ocampo.

Metro and Caltrans offcials who today announced the opening of the Metro ExpressLanes Customer Walk-in Center in Gardena where the public can open a FasTrak® account and receive a FasTrak® transponder to enable them to enter the Metro ExpressLanes.

The new Metro ExpressLanes walk-in center is located at 500 W. 190th Street in Gardena, a facility that also houses the Metro ExpressLanes customer processing center, responsible for the distribution of FastTrak® transponders. The walk in center is open 8 a.m. to 6 p.m. Monday through Friday, and 9 a.m. to 1 p.m. on Saturday. The center is closed on Sunday.

Mark Ridley-Thomas, LA County Supervisor and Metro Board member, leads the ribbon-cutting ceremony July 25 to open the Metro ExpressLanes Customer Service Center. Included among the officials are John Fasana, Duarte Mayor & Metro Board member; Pam O’Connor, Santa Monica City Councilmember, Metro Board member & SCAG Board member; Michael Miles, Caltrans District 7 Executive Director; Art Leahy, Metro CEO; Stephanie Wiggins, Metro EO, Congestion Reduction Initiative Program; Kathleen Daly, Program Manger, AAA Discounts;Jim Thomas, Thomas Properties Group and former Metro Director and Los Angeles County Supervisor Yvonne Burke.

Mark Ridley-Thomas, LA County Supervisor and Metro Board member, leads the ribbon-cutting ceremony July 25 to open the Metro ExpressLanes Customer Service Center. Included among the officials are John Fasana, Duarte Mayor & Metro Board member; Pam O’Connor, Santa Monica City Councilmember, Metro Board member & SCAG Board member; Michael Miles, Caltrans District 7 Executive Director; Art Leahy, Metro CEO; Stephanie Wiggins, Metro EO, Congestion Reduction Initiative Program; Kathleen Daly, Program Manger, AAA Discounts; Jim Thomas, Thomas Properties Group and former Metro Director and Los Angeles County Supervisor Yvonne Burke.

See previous post: Metro ExpressLanes Customer Walk-in Center news release

3 replies

  1. I don’t think people are interested to go down to Gardena to get the transponders. The operating hours of the walk-in center is not convenient to most people.

    • Hi Ivan: Good point. But the walk-in center is just one option available to sign up for the program and get a transponder. In addition, the public is encouraged to open their Metro ExpressLanes FasTrak® accounts either online at http://www.metroexpresslanes.net, by calling 511 and say “ExpressLanes”, at either the Gardena walk-in center or a temporary walk-in center located at the El Monte Station, 3501 Santa Anita Avenue in El Monte or mailing their application available online to Metro ExpressLanes, PO Box 3878, Gardena, CA 90247

  2. I recently tried calling the toll free number, could not talk to a person. Same with 511.