Nextrip proving to be popular; train arrival data may be coming next year!

Photo by Raymond Dang/Metro.

From Metro CEO Art Leahy’s daily email to staff:

Metro’s Nextrip Bus Arrival Information System has recently reached the one-million hits per month milestone. Seventy percent of the users are using the web and 23% percent are using mobile phones to access the information.

Although the SMS/Text feature is not the most commonly used feature of the system, the SMT/Text feature does appear to be the most popular feature among the younger student population. Moreover, Metro’s SMS/Text users are ranked number one in usage in comparison to many similar transit systems in the United States (i.e. transit systems in San Francisco, Boston, Washington DC, etc.).

The American’s with Disabilities Act community is also starting to show an interest in the Nextrip system with an overall four percent usage rate, which represents a 50% increase in month-to-month usage. Nextrip signage continues to be installed on the streets with about 1,816 plaques, which includes Braille raised cube inserts. Finally, testing is underway to add rail arrival information to the Nextrip system.

A few follow-ups: Metro staff says that beta testing of the rail arrival information could begin in the first few months of 2012, pending Board approval. That’s great news — and I know something that many Source readers want.

Also, the number of hits coming from mobile phones is probably higher than expressed above — the number depends on how some of the data is categorized.

Finally, here’s the link for the desktop version of Nextrip and here’s the mobile version. I’ve found the mobile version to be very reliable — all I need to do is open the app and it tells me when a variety of buses will arrive to nearby locations. It’s also easy to customize to get quick information about a particular bus line.

If you haven’t tried it, please do so. It makes the bus system a lot more convenient – you don’t have to sit at the bus stop wondering when the next bus will arrive.

How has Nextrip worked for you? Do you like it? If you want to see it expanded to Metro Rail, comment please!

18 replies

  1. i love using next trip on my cellphone. but sometimes it makes me angry because it doesn’t text back and i have no idea when the bus is coming. when i first found out a next trip i love it but more often i can’t get a text back so it can be frustrating sometimes but i do use it a lot and it’s helpful.


  2. Nextrip has not been very reliable, at least, after 6pm at Wilshire and 4th St. in Santa Monica. There have been instances when Nextrip would say a 720 Bus was arriving and then would reset the countdown, at least three times!


  3. Phone is Samsung M800
    Operating system is AU-MIC

    Even if the links on the list of buses had been working properly, it’s still a bad idea to present a user with a list of hundreds of buses, especially since you know that they are likely on a mobile device with a tiny screen. It took almost a minute just to scroll down to the 733 that I wanted. Perhaps you could break them up into separate pages by the first digit instead?


  4. Perhaps a way to address the long list of bus lines would be to group them by regional service sector; that might be more intuitive than by first digit.


  5. I think the main reason why sometimes you get false positives is because of the frequency of the buses reporting its location to the Control Center and then having that information disseminated through the internet. There is always going to be a lag between those times. That’s why it’s always helpful to arrive a few minutes before the arrival time so as to not miss the bus. Also, traffic and other factors also tie into the recalculation of the arrival times. In DC, Metro is having problems mainly with alot of buses not being able to transmit their location and such correctly and the systems behind it are aging and are due to be replaced around 2013. Ironically, it is the same AVL system that LA uses and I think has about a 2 minute poll time so most predictions have about a 2 or so minute bias.


  6. Nextrip is a pathetic, inept BOONDOGGLE that cannot handle the voice-prompts it puts callers in the position of utilizing when attempting to access its alleged “Nextrip” feature! The idea of expanding this to the light-rail system, is ANOTHER waste of money, since: a.) the system rarely works for the bus lines, and b.) many light-rail systems ALREADY HAVE screens/electronic messages that state WHEN a “Next Train” is coming! Quit wasting money on this, and either fix what does not work, or give it up altogether! Expand it? Not even!