Commenter B. Kuo brought up an idea – something that some at Metro have been kicking around for a while – suggesting that Metro should have multiple service alert Twitter accounts so that riders can choose to follow only the lines that matter to them. It’s a good idea, especially if you’ve hooked your phone up to Twitter – you probably don’t care to be text messaged regarding a line you don’t ride.
A few transit agencies do this very thing – locally there’s Metrolink which has unique Twitter accounts for each of its seven commuter lines. On a larger scale there’s the Chicago Transit Authority (CTA). They have Twitter accounts for each rail line (eight in total) and one catch-all account for CTA buses. Metro would probably do something similar to this.
The @CTAtweet account, from a third party, consolidates all of CTA’s various Twitter accounts into one account. One thing to note: despite the size of the CTA’s system, their Twitter accounts have a very small number of followers, and the bus alerts Twitter hasn’t been updated since July 6th.
Do you think Metro should offer multiple service alert Twitter accounts? Would you actually use them? Keep in mind that Metro’s Twitter initiative is still a work in progress – and most Twitter updates are handled by a Metro planner who’s passionate about improving the experience for riders but might not have to time to manage updating multiple accounts.
Take the poll and share your thoughts in the comments.