Next week a $1.65-million contract with NextBus, Inc. for a real-time bus arrival system goes in front of the Metro board for approval. If approved, Metro riders could be receiving real-time bus arrival information via text, cell phone, smartphone and web by early 2011.
In our Why You Ride survey series, we asked this open-ended question: “If you could make one change to improve your transit experience, what would it be?”
24% of respondents answered with real-time arrival information.
Metro’s fleet is already equipped with GPS, but if approved NextBus will provide the predictive technology that will take the GPS data and extrapolate it to provide real-time arrival info to Metro customers. In other words, it answers that age-old transit query, “when’s the next bus coming?” with real-time precision.
In addition to having real-time info accessible by phone and web, the plan is to research additional information display mechanisms (station signage, kiosks, etc) with the intent of providing the information where customers need it most: on the street, waiting for their next bus.
Previously on The Source: